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My thoughts for the past month!

My thoughts for the past month!
Guest Insider Group member uggghhhh were getting ready to move over.
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Guest Insider Group member come over to Entrata! 90% of the time it’s a great experience! End promo.
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Melanie Brown It’s horrible
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Guest Insider Nope I will not just switch back
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Guest Insider I despise OneSite and all of its annoying little offshoots!
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Faye Nevarez Had one site few years ago and love it. Yards CRM sucks or we have bad people running it
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Guest Insider Omfg YESSS!!!! It’s been a nightmare!!! And nothing works right!!!!
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Brenda Sherrill Onesite is the absolute worst!
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Guest Insider Ohhhh they lied!!!!!! Somethings not working right….call tech….First question they ask ”have you tried in in Classic?”
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Jennifer Coco Don't call anytime after 11, there is a2 hour hold time at least. This week has been awful
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Guest Insider Jennifer Coco I run out help desk so I’m sure you can imagine lol! Although I don’t bother calling anymore. I submit every ticket via the client... Show more
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Jennifer Coco You have my sympathies
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Guest Insider Group member what’s the average response time to the tickets? I submitted one Thursday and haven’t heard back yet. I’m a super user and missing a... Show more
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Guest Insider Jennifer Coco Really, I’m sorry to hear you are having a hard time getting through to someone. Sometimes our wait is a little long but never that... Show more
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Jennifer Coco Veronica Soto I usually just wait until the next morning, call early and only a short wait. Don't procrastinate, and it won't be an emergency the... Show more
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Guest Insider Katie Scruggs Freakin' liars!!!!
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Ann Carey I wish it didn't time out so quickly!!
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Guest Insider I participated in a renewal training webinar recently and the RealPage presenter was amazed by everything pointed out in the process that is not... Show more
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Guest Insider My life rn.
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Guest Insider I hate onesite!
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Guest Insider We're a fairly large client with RealPage, with over 45k units. We were advised to not even look at the new OneSite experience until Q2 next year... Show more
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Guest Insider interesting. All they have done is push since last July. But unfortunately some of Classic isn’t functioning fully either. A bit of a cluster for... Show more
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Guest Insider Group member yes, they want and need early adopters, honestly, to help them flush out all the issues, fully test it. We'll have our own small group... Show more
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Guest Insider Michelle Cornelison-Cruz, that is what we were told also. We are currently transitioning to Spend Management.
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Julie Still Paula Foster Wilhoit The forced migration from Purchasing that works perfectly? How is that going? We have to do that Sept/October, so I am curious??
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Guest Insider Julie Still, we are just starting this coming week.
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Sarah Fehr Julie Still I love spend and the financial suite in general.
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Guest Insider It’s such a nightmare, we are back to classic until further notice…but it’s now such a struggle.
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Guest Insider Lisa Poin we did the same. Teams are free to “explore” but by all means don’t make changes in the new and don’t click save more than once
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Guest Insider LITERALLLLY
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Guest Insider At least it’s not Yardi…
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Guest Insider Lap Luu truth!
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Guest Insider They lied!!!!
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Guest Insider We are migrating to Onesite currently—we go live on the 18th. I’ve used Onesite at 3 companies, but it’s been 8 years. I’m eager, coming from Yardi... Show more
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Guest Insider Sarah Holt it’s pretty much exactly the same as it was 8 years ago. I don’t know what this new OneSite is they’re talking about, though, but I know... Show more
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Robyn Cue Can’t be worse than Yardi
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Miles Scruggs Robyn Cue Actually OneSite is one of the few contenders that can make that claim.
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Guest Insider Robyn Cue I love onesite and have been using it for almost twenty years ….switching to Yardi now …..seems to take many more steps to do the same thing
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Guest Insider Mackenzie Hughes thought you and Michelle would ge5 a kick out of this thread!
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Guest Insider Oh I'm with ya!!
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Guest Insider IT SUCKS, SO BAD!!
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Thom Jesse I manage over 100 properties and we are all on it. I will admit that I go back to classic sometimes, but pretty much use the new user experience... Show more
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Guest Insider Thom Jesse I’m all for it once they work out the issues. Ledgers with 5x entries and insurance glitches and packet issues it’s just a bit of a mess... Show more
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Guest Insider Thank gawd for ENTRATA. I have used soooo many but Entrata is
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Guest Insider Seriously!
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Guest Insider OneSite is great for LIHTC communities. But YARDI Voyager & Rent Cafe seem the software preferences for market communities.
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Guest Insider I feel this in my soul
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John S Benjamin created a new topic ' Pay Systems' in the forum. 46 minutes ago

I'm new to this industry and want to incentivize our techs to work to their ability. They are on an hourly pay rate and if it takes you two hours or four hours to do the job, the tech is paid for the hours worked, for the value contributed to the company. Hard workers are penalized as they get more...

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😎 It's been a while since we've had a SWAG Give-Away, who's ready to see all the awesome swag Apartments.com sent over for us to give away?!! Watch the video and comment below with what you love about Apartments.com or Jeff Goldblum, and we'll pick a winner soon! Trust me, you'll want what's in this BOX! 🖤💚

Apartments.com SWAG!

Check out everything Apartments.com sent us for our latest SWAG give-away!

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SO IMPORTANT TO DISCUSS!! Insightful article, Jen.

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Have you had an eviction go really bad or something went really wrong or have you ever shown up at the wrong place? Here is a story of an eviction gone bad down in Florida.
wsvn.com/news/local/florida/pasco-county-woman-spe…

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1 in 5 Regionals May Leave in the Next 12 Months

Regional Managers: The unsung heroes of the residential property management industry!  Without these seasoned and experienced professionals, cohesiveness, consistency, and performance can quickly fade within a portfolio. Executive leaders have witnessed the incredibly positive impact a strong and res ...

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Becky Dotson I had one of these. That is so funny to see the blast from the past
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The People Behind the Performance - An Interview with Todd Watkins

In this interview series, our CEO Donald Davidoff sits down with key industry leaders and disruptors to tell the stories of the people behind the performance. Today, we’re joined by Todd Watkins, the Co-Founder, COO, and General Counsel for RailFiel ...

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Flash Poll: What on-site challenges will your teams need training on most in 2023?
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What is everyone doing for leasing collateral after tours? Have you gone paperless or are you still handing out folders with flooplans? If you have gone paperless what are you doing?
Thank you!

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Anyone else feeling/getting personally attacked by workorders lately? Ugh

Jonathan Cheville Residents bullying you in the comments section?
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Cassie Johnson Jonathan Cheville yupppppp. Saying things like I need to maintain the exterior appropriately. A car hit one of our benches and massive metal... Show more
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Chris Finetto Welcome to the fight! Get used to it! Hot summers push staff, residents and buildings to the limits…
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Guest Insider It’s the heat. People turn ugly when they are hot.
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Guest Insider Some residents must be very needy. I've been in the same apt. for 4 years this past April and I think I've sent in two work orders for the garbage... Show more
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Bill Burk Hi Cassie, not sure where you are but what others have said is probably right. We are all tired from dealing with the heat both personally and... Show more
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Amy West Bill Burk I love the water gun idea. Sounds fun! We also make sure to keep lots of water and Gatorade on hand for the team. And we do slurpee and... Show more
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Laura Jordan Bill Burk I keep my maintenance guy happy and fully stocked with chocolate year eound, extras here and there at holidays or for over and above work
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Chris Finetto You’re in this business because you’re tough
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Cassie Johnson Chris Finetto FACTS!
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Guest Insider Chris Finetto wellllll said!!!
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Guest Insider Chris Finetto Amen to that ! I worked 30+ years in property management. I been in all departments . Maintenance by far in the toughest. My last... Show more
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Guest Insider Dear Lord make them stop!!!
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Kelsey Johnson “It is unacceptable that the lightbulb I put a work order in for five minutes ago isn’t completed. Such a simple task.” - yeah… the generic light... Show more
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Guest Insider Kelsey Johnson it’s true. I am also amazed by residents who call the office 2 minutes before we close saying their faucet has been dripping for 3... Show more
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Kelsey Johnson Jean Cunningham Douglas OMG!! I just don’t understand why some people are the way they are. Drives me absolutely insane lol
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Laura Jordan Jean Cunningham Douglas those are the ones for my maintenance sake, I ask how bad is the leak, and if not bad, say, put a bowl under it and we'll... Show more
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Guest Insider Laura Ambre Jordan I do that too .
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Guest Insider Heat, inflation, and Variants got this whole world with an attitude.
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Jana Mobarak Yes all over the place !
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carol adams Yes, Specially HVAC
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Cassie Johnson I also have a fitness room that is locked by FOB and free weights have been stolen and a medicine ball. I’m notified days after something goes... Show more
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Brent Williams Cassie, do you all do daily walk-throughs to check on fitness room equipment? That way, you could find out in time to get proper footage?
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Guest Insider Yes!!!! People have been just nasty rude
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Karen Mallinger Just the sheer number is a little aggressive right now…
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Guest Insider The most AC calls
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Guest Insider Prioritizing can really set people off coming from a maintenance man himself. I am always polite, and make sure their concern will be taken care of... Show more
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courtney jennings It's like they are home and the wifi is out, so staring at the walls they've lived behind for 5 years now has everything wrong with it
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Show Don't Tell - Using Data to Drive NOI

Real-time data helps multifamily leaders make better decisions, faster; ultimately being the key to driving NOI. We’re big proponents of using data to show your people what to do next versus telling them what to do. It’s a crucial practice to driving sustained organizational revenue and winning as a team in an industry that lags others in terms of innovative practices. Here are three actionable use cases that our team presented at the ...

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Kelsey Johnson The laugh that just came out of my body at this was unrecognizable and embarrassing but oh my god
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Guest Insider Had the exact conversation previously. Recently: "But most of my income is cash and I don't deposit it." And, "Well, some of my income is cash under the... Show more
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Guest Insider Well when you're on tour and you ask what they do for work. When you get the response "lots of little things" you should know right then and there
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Guest Insider LIHTC at its best
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Guest Insider OMG YES!!
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Hi All!

I'm looking for a maintenance volunteer to use our software for free and provide me honest feedback :)  We are a Scotland-based technology company and we are just breaking into the US market and want to make sure we have positioned the product to adequately meet the needs of the industry...

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What alternatives are there for CSC for our coin op laundry rooms? What are y'all using?

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The 3 most important steps for fighting apartment application fraud

I’ve talked here about the rise of the fraud economy, and why your customers are quickly becoming as much of a risk as they are an opportunity.   In the apartment industry, the prevalence of fraud has coalesced around a central point: the leasing application process, the moment when renters fi ...

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