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Thoughts??
Resident in a first floor apt calls after hours to say he is locked out. We don't respond to lockouts, so Resident is advised to contact a locksmith. Locksmith (supposedly) says he can't help because privacy lock is engaged. Locksmith and fire department (again, supposedly) advise Resident to break patio glass panel to access apartment. Resident now refuses to pay for glass replacement (roughly $700).
Question: Has anyone ever...
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Guest Insider Charge the resident, go to court if you need to. It’s his responsibility to pay for the damages.
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Guest Insider God locked his doors? Our fire department would never advise a resident to break glass. They would call me themselves. Also, I’m guessing if he had called the after hours number a second time they would have called maintenance?I personally wouldn’t give on that I don’t think. I would kick it up the chain though to be sure.
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Guest Insider Even if an “act of God” as stated, they are obligated to inform you in a timely manner of anything faulty or in need of repair. Had they done so it could have been addressed. Their lack of informing you is what they are now saying lead to this. Still their bill to reimburse.
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Jonathan Cheville The lord works in mysterious ways, and technically anything is possible. Also, I don't think I've ever heard of someone lying to get out being held responsible for their own actions, especially not residents
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Guest Insider Save yourself the stress and offer to split the cost. Then you will get more truth. BTW a locksmith could have drilled the privacy lock.
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Guest Insider Hahaha nope they gotta pay and I’d give them a 7 day to cure
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Dave Scruggs Charge him. Maybe offer him "Thoughts and Prayers" on this act of god, but get your money due!
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Guest Insider Whoever through the brick is responsible.
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Guest Insider I’m my 30 years of maintenance I have never seen a deadbolt lock itself. For the privacy lock a small screwdriver can open that.
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Guest Insider Believe it or not, I have had a loose dead bolt shimmy itself just ever so slightly locked when we slammed the front door a little too hard once. I’ve never felt so gas lighted by an inanimate object it was only just so that jiggling the door a few times jimmied it the other way. Lol that being said- I would think a locksmith could’ve helped them out here regardless? Very strange.
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Guest Insider if by a privacy lock , you mean one like on a bedroom or bathroom door. then you should not have one on the front door as they can lock sometimes by the way you turn them, especially if you dont do lockouts. deadbolts dont lock themselves.resident got pissed because on call wouldnt come out. charge them
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Guest Insider He pays. Period. Did he really even call a locksmith? Does the police and fire have your number? If so they could have called you do you could say don’t. Resident can go after them for the money.
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Mark Tanguay Lockouts and broken locks are two different things. He should have called back once it was determined that the lock was malfunctioning. Resident is responsible.
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Guest Insider We are in 2023 what company doesn't do lockouts or have a company on call for this exact reason. Tenant could have been billed $250 after hours lock out fee or whatever it is vs having to go back and forth about a broken window.
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Mark Tanguay Emergency maintenance doesn't typically have a current occupancy list, and they shouldn't. They don't know if that Resident was just evicted that morning. Let the locksmith take on that responsibility. That's their job, they are on call, they can charge the resident.
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Guest Insider Mark Tanguay the company I work for we have an occupancy list (phone app) on maintenance side for that reason for lockouts and to ID tenants. Everyone has different set ups it's understandable.
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Guest Insider For fair housing we either answer all or no lockouts. Too many times it's not the "I forgot my key", it's the "I'm drunk and belligerent and want to threaten/berate someone". We just don't do them which is why we refer to locksmith. Also, more difficult to collect $...not likely to want to pay maintenance, then Asst Mgr is tasked with having to chase down payment, so there's still an argument. Much easier to refer, and the locksmith can tell them they won't service without payment (and they may take debit/credit whereas our team cannot).
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Guest Insider I don’t know of a company that does lock outs at all anymore. It is too dangerous. So many suits for letting the wrong person in, maintenance being robbed and so on.
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Terry Ragland I've had the privacy lock flip on me in a hotel room and lock me out...
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Becky Smith You should do lock outs ... you can charge them for it if necessary... that is just ridiculous
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If this has happened at your parking garage, know you're not alone. Car break-ins are spiking across the country. According to the Council on Criminal Justice, we're experiencing a 30% increase in car thefts and break-ins.As a property manager or landlord, dealing with situations like car break-ins can be challenging. It's essential to communicate effectively with your tenants to provide guidance, support, and reassurance during such incidents. H ...

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Maintenance is your best amenity.

Tracy Cherry Yes! Yes! Yes!
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Robyn Cue 👏👏👏👏👏👏
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Take Advantage of A Cash Call!!
A quick thought about Multi-family properties who are making cash calls.
At first blush it looks like the Titanic after it hit the iceberg.
The property is underwater, its losing money every month.

But, the cash call could also represent an opportunity to get into a...

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Darius Davis shared a photo. yesterday

While walking units today.. came across this letter! 😩🤦🏽‍♂️

While walking units today.. came across this letter! 😩🤦🏽‍♂️
Tammy Perry Epic! 😂
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Sarah Bernier I'm not mad.
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Guest Insider Hey I’m not mad, hell, she should just have the baby at home 🥰
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Guest Insider Thoughtful!
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Guest Insider Love this!
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Mya Estrada How thoughtful!
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Staci Merillo So proactive!
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Guest Insider At least they’re considerate! 😁
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Influencer marketing can be a tricky concept, and I love how Kate Good, Principal of Multifamily Development and Operations at Hunington Residential, views the opportunity with her properties, as she shared in an interview with Multi-Housing News.We previously heard Katie Trevino at Avenue5 also talk about her experience with Influencer Marketing, so it will be interesting to hear more ...

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Found this post from a resident (not mine). What would you all do in a situation like this?😕

Found this post from a resident (not mine). What would you all do in a situation like this?😕
Guest Insider First, I would encourage residents to report all criminal activity or public safety concerns to the police. If your state allows you to non-renew residents without a reason disclosed, I would non-renew the creepy resident. In the meantime, you could send the creepy resident a letter letting them know that their behavior has been reported as concerning from other residents. In the letter, explain that you are not taking sides in these complaints, but you are making them aware of the concerns and at this time you are asking him to refrain from communicating with his neighbors or their guest. Good luck. I’ve been there and it is a very frustrating thing to address.
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Guest Insider Oh, I see it that you said it was not your resident! Thank goodness
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Dave Scruggs ""He's on his balcony watching you in a public place. YOU are watching him on HIS balcony and in HIS doorway! "" Hmmmm...... Who's the creeper here?
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Guest Insider If I was faced with this I would explain if they “see” him fondly himself t hg at they should report it directly to the PD. I’d explain that in most cases people want to live by the pool to “people watch”. We’re sorry if he make you feel uncomfortable but we do not think that the PD will act on that issue alone. Maybe befriend him by always saying hi, etc that way he knows that others are watching his actions- something along that line
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Miles Scruggs Ughhh these are frustrating because you can’t create policies against it. The averaged person that doesn’t have trauma in their past knows exactly when it isn’t appropriate. The managements job is to create and foster a mutually respectful environment but has very little tools to enforce it. If you can’t evict without cause you are likely in a rough spot.
We have a guy like that in town here. Licensed therapist and everyone knows him as a creepy pervert. Never done anything overt enough to have it stick legally but every private establishment has banned him because of his vibe.
The tenant advocacy sword swings both ways and when you have good management they are hamstrung by “fair” laws while they sit there and forced to wait until some specific rule is broken or they are forced to make rules that are asinine when applied to rational people.
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Guest Insider I would make a general information flyer to post to neighbor doors. Make it general and avoid alarming verbiage.
Make it about pool and summer safety tips and include instructions on proper reporting for harassment. Contact the local police department to see how they would suggest to report something like that. If you do it this way then it is likely that the residents will know what you're talking about if they've experienced it and then you'll have a number of new reports coming forward.
Lastly if you have a good view of his balcony from yours you can try to set up a camera to verify that his timing is in fact only when females are present. Best case scenario you can get a shot with his balcony and the pool in view. This last suggestion of course is extremely hypocritical
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Dave Scruggs "Lastly if you have a good view of his balcony from yours you can try to set up a camera to verify that his timing is in fact only when females are present." You do realize you are suggesting a criminal act, right? People at a public pool have no reasonable expectation of privacy. Filming someone in their home do.
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Brenda Hammett I agree with the person above. If you are in a state that allows you to non renew without notice do just that. Unless he exposes himself or something along those lines there’s not a lot that can be done sadly.
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Guest Insider Had something similar but the guy kept going outside to pee on trees. He would whip his D out regardless of his VERY close neighbors, their kids, etc. PD wouldn't do anything, we posted a notices, which were ignored, then escalated to a notice to vacate (he also had bad housekeeping). So filed eviction when he didn't leave. Judge asked why and I told him about the indecent exposure and he laughed at me and said "that isn't grounds for eviction and you have no proof". As a woman who witnessed this man and his D peeing on a tree, and having women AND CHILDREN complain to me about it, only for the judge to laugh at me, really sucked. I won the case, due to the housekeeping pics.
I'm only sharing this story because it's possible (not saying it wasn't ignored, but that it's possible) no one will let them do anything. Took 6 months to get this guy out of my property and I lost several amazing residents in the process who broke lease JUST to get away from this creep of a man.
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Guest Insider They need to call the police when it is occurring or even take pictures.
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I am looking for an AI Leasing solution that has per unit pricing. Know of any?

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Ellie Norton We just launched ElsieAI.
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Brenda Sherrill We use Zuma.
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Guest Insider We use Lease Hawk AI voice, chat and text
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Anita Alberger Respage has excellent pricing and a bundle if you want that includes CRM
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Melissa Brown Elise is based on unit count for my communities I’m at $1.10/ unit but I think this will differ by management company.
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a Guest created a new topic ' Voucher Documentation' in the forum. 5 days ago

Hi everyone,

I'm looking for some recommendations/best practices on tracking voucher-holding residents on a fairly small scale. Most of the markets in which we operate have passed source of income legislation in the last few years, and we're still struggling to define our practices as we did not...

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Technology plays an integral role in enhancing various aspects of life. Younger generations, who are the primary drivers of the rental housing industry, now expect a living experience that delivers a new level of convenience and comfort. It may sound harsh, but renters may refuse to rent in a community that fails to adequately meet their tech preferences. Residents are redefining convenience and connectivity as part of their quest to gain greater ...

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Internet Listing Services (ILS) have long been the cornerstone of apartment property marketing, serving as vital information hubs to establish online visibility and generate leads, reminiscent of the early 2000s Windows background era.However, recent years have witnessed a paradigm shift in the discourse surrounding apartment marketing. Communities now prioritize investments in websites, branding, Google Ads, and broader digital marketing initiat ...

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Managing a multifamily property efficiently often involves optimizing how rent is collected. For property managers, automating resident payments means creating a system where all forms of payment, including checks and cash, are converted into digital transactions. This approach accommodates residents' payment preferences and enhances the efficiency of processing rent payments for the property management company on the back end.What is an automate ...

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 If done incorrectly, attempting to generate leads from sources outside of your industry in an attempt to grow your company or earn referral fees may be rather discouraging. For your business, reaching a wider audience and drawing clients from non-traditional sources can be transformative. This is a summary of how to modify your approach to appeal to a larger audience.Targeting A Broader Market:Some Of Your Marketing Focused On A Broader Geo ...

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Do you all use a punch makeready checklist?

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Guest Insider Yes ,I created one that I attach to SODA so from beginning we will know what is going to be needed at walk through
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Guest Insider Peachtree has a Make Ready book, that seemed to work well on the properties I have been on.
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Guest Insider Yep!
Used to be paper, now part of our workorder system.
Same with painting for turns.
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Guest Insider All our systems are automated.
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Apartment market conditions continued to weaken in the National Multifamily Housing Council's (NMHC's) Quarterly Survey of Apartment Market Conditions for April 2024. With the exception of Sales Volume (52), which turned positive this quarter, the Market Tightness (41), Equity Financing (49), and Debt Financing (44) indexes all came in below the breakeven level (50)."Inflation has come in hotter than expected over the past few months – as the she ...

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 The advent of adaptive reuse multifamily developments is now. But what is adaptive reuse—and why is it suddenly popular? Adaptive reuse is redevelopment that takes an existing structure and adapts it for another use. In multifamily developments, this can look like a partially remodeled historic hospital converted into a mid-rise apartment community. (The project also employed new ground-up development.) Adaptive reuse has become more popula ...

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