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Resident moves into a mold free unit. After living there for 7 months they report mold that, when observed, is completely consistent with not doing a good job ventilating (e.g. exhaust fan) or cleaning, and is easily cleaned with household cleaners.
They begin to howl about their rights and mold remediation.
How do you proceed?

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Jonathan Cheville I've seen managers try to "hold a resident responsible" for mold growth many times. 99% of the time the resident will move out or not push the issue any further. But one time the manager tried to play hardball with the wrong resident and got her ass handed to her by the company after the resident got a cheap moisture meter from lowes and took readings showing elevated levels in the sheetrock and baseboards- definitely not surface mold. She also sent a picture of her newborns moldy crib to the regional and owner. I was one of the contractors that did the repairs. That company is so lucky their manager didn't get them into some serious legal trouble. Don't mess around and underestimate mold problems in apartments, there's a variety of causes and the cost of being wrong can be staggering. Regardless of the cause, the hallmark of good management always resolving any health or safety concerns first, then assessing which party is responsible
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Guest Insider Jonathan Cheville well said. The cost of being wrong is very high, both from a health and safety perspective as well as a financial one.
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Guest Insider Jonathan Cheville this is what I was going to say as well.You have to be absolutely certain that it is surface growth only, and wasn’t made worse by high moisture content hidden somewhere else.I’ve seen apartments that look IDENTICAL in damage, one with exterior issues one with interior humidity issues only.In both situations the resident was not following the lease and operating the HVAC properly however, but the one with the moisture issue wasn’t nearly as negligent with their usage but still ended up with the same damage.
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Jonathan Cheville It's definitely one of the trickiest issues not only to diagnose, but to handle in general. A small part of me misses the challenge, but only a very small part lol
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Guest Insider Jonathan Cheville I spent a little time doing marketing and operations for an indoor air quality company and learned all I will ever need to know about mold helping write those remediation protocols
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Donna Blackman I would call in a Mold Remediation company and have them do an inspection. They can tell the resident and you what they see and if it is "surface" mold how to take care of it. But you have to protect yourself and the property, people are sue crazy and I am sure they can find a doctor to confirm their "mold" related illness
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Guest Insider Donna Blackman fair. Will the remediation company be able to determine whether this is due to resident, or should we proceed with the expectation that financial burden will be ours?
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Donna Blackman If it's surface mold, a wipe down with bleach will take care of it. I would put them on notice that our is their responsibility going forward to keep it clean and moisture free by using exhaust fans, etc. Just having them know it is not "black" mold should help keep them quiet and you have done your due diligence, taken their concern seriously and investigated their concern.
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Guest Insider Donna Blackman thanks for the feedback. We are definitely taking it seriously. It's clear that the resident is not acting in good faith, so we are slightly hesitant to overextended ourselves, but we are proceeding as though it's serious.With the understanding that you're not a mold professional or legal professional: does the fact that it was easy to wipe off imply it is very unlikely to be black mold, and that the unit is not unsuitable?
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Donna Blackman It could be like the "mold" around your bathtub caulk, it needs to be cleaned, same with those lovely orange, brown spots that appear on the ceiling over your shower. Call a professional to make sure what you are dealing with and then you can create a plan from there!
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Guest Insider You can also let them know that if the unit has no readings of abnormal quantities of mold spores and/or deemed resident cause/damage then the resident will be financially responsible for all testings and services.
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Guest Insider Just an FYI, in most of the apartment complexes pre-2000 the exhaust fans were installed at 40 - 60 cfm, also all replacement motors are 40 cfm, new rule of thumb since 2016 is to have your maintenance staff when ordering and replacing an exhaust fan, use a minimum of 80 cfm exhaust fan or higher, this will further reduce any surface mold/mildew and reduces liability. It is a good practice upon move-in to do an info sheet on certain things one of them being the bathroom exhaust fans and why there needed, failure to maintain / clean the fan and bathroom can lead to additional charges
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Shelly Griggs I would get with your RM. We don’t do anything unless it was caused by our building (pipe breaks, etc). If they claim mold, they can get it tested but we aren’t paying for it. I would tell them it’s mildew and they need to clean it and use their vents. The mold test also means nothing unless they do an air test. Mold is everywhere but the levels in the air is what cause issues - not on surfaces. Be careful with remediation companies. They make their money on the remediation, so if they find “mold” (and they will - it’s everywhere) they will recommend a remediation that will cost you - that’s their job. You can find testing companies that don’t do remediation - that is your best bet if you go the testing route. Again, they must also test the air (they compare outside air to inside air to determine mold levels). Any good company knows to do this. Have fun
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Donna Blackman Shelly Griggs I am an RM which is probably why I suggested it! It is what I would do!
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Shelly Griggs Donna Mueller Blackman I am too (25 years) but I do things differently, which is okay. I was raised in construction and told a long time ago to never have a remediation company do the testing.
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Donna Blackman Shelly Griggs if you have a good relationship with one it works. We have one who did our rehab so we use them when needed for resident concerns with no issues.
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Guest Insider Donna Blackman good relationships don’t hold water in court against a resident with good attorneys with rebuttal mold remediation companies. Paper trail from start of lease and all actions win cases.
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Donna Blackman Bob Miller of course it does. I never said you deceive or take the easy way out. That's why you start with a reputable company and go from there. You have to make sure you have done all that you can to ensure you and your residents are safe. And you will have the reports to back it up of it every goes to court.
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Guest Insider Shelly Griggs this is the exact same way we handle this situation
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Amber Smalls it’s more common to use a separate air quality testing pre- & post-remediation. Using the remediation company test will almost always end in a costly remediation.
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Shelly Griggs Amber Smalls agree
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Samatha Figarella We have a "mold information and prevention " addendum that the first line states "preventing mold starts with you!" If you have this refer to it. It state what the resident is responsible for and what the landlord is. This is a standard addendum in Texas.
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Josh McKibben A Google search pulled it up. I’m in TX too and this is a standard form. carbajalrealty.com/.../2015/06/mold-addendum.pdf
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Josh McKibben I have no affiliation with that mgmt company
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lynn walker Josh McKibben ty
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Guest Insider If it is visible and they didn’t note it on the move-in inspection and didn’t notify you as soon as it first appeared, then they are presumed responsible for it.
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Guest Insider Inspect, remove surface mold, moisture meter reading to ensure no leak is present, check ventilation/fans - tie in bathroom light to fan. Air quality test but I do this through my attorney.
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Guest Insider Add a mold addendum to your leases.
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Guest Insider There is a difference between MOLD and MILDEW
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Guest Insider All you have to say is mold sensitivity and we let u out of your lease agreement and give all your deposit back without any deductions. Just go. Than we investigate systems and cause of the mold, moisture levels, hvac systems, water leaks etc. If all okRelease apt. So often some of our earthy residents dont use the ac. Humidity for us in August can be up to 80%.Seems like we release a resident every couple of years.
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Guest Insider I would put a humidity reader in their apartment and go in at different times to get readings. We did this once for a tenant complaining of mildew/mold. They never had a reading below 70 and once had a reading at like 97!!!! It was ridiculous. They never opened windows.
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Guest Insider I would call a company and have the air tested
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Jonathan Cheville Do you have any documentation to support your claim that it's caused by the resident and not a problem with the apartment?
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Guest Insider If it’s bathroom we have exhaust fans that run all the time . Not loud and saves many from mold
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Guest Insider The Bitcoin price remains in a near term pullback phase after a strong rally of four weeks, with increasing open interest, funding rates, and estimated leverage ratio as it managed to close above the 21-day MA, 21-day EMA and $60k, which is a near-term positive signal, but the leverage ratio is still elevated, suggesting there is still the risk of a shakeout. In that case, the price zone is likely to serve as a strong technical and onchain support level to watch. As big as Bitcoin is now, it's a mere fraction of what it will be so it never too late, one important note is to follow the guidance of a professional vt<in three weeks of trading Ihave been able to make 9.2 bc using signalsfrom Nilda Gibson. SHe can easily be reached via search engine or Facebook as #NildaGibson
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Guest Insider i explain how to clean and kill any type of bacteria that is assumed mold. I also explain that the assumed mold was not present at the time of move in and true mold does not just appear that quickly. I try to help understand the differences in mildew and mold and different care and still test for the potential to have all bases covered.
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Renae Maisano Take sample and send to lab.
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eric rivera I hold them responsible for all damages.
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While walking units today.. came across this letter! 😩🤦🏽‍♂️

While walking units today.. came across this letter! 😩🤦🏽‍♂️
Tammy Perry Epic! 😂
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Sarah Bernier I'm not mad.
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Guest Insider Hey I’m not mad, hell, she should just have the baby at home 🥰
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Guest Insider Thoughtful!
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Guest Insider Love this!
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Mya Estrada How thoughtful!
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Staci Merillo So proactive!
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Guest Insider At least they’re considerate! 😁
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Influencer marketing can be a tricky concept, and I love how Kate Good, Principal of Multifamily Development and Operations at Hunington Residential, views the opportunity with her properties, as she shared in an interview with Multi-Housing News.We previously heard Katie Trevino at Avenue5 also talk about her experience with Influencer Marketing, so it will be interesting to hear more ...

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Found this post from a resident (not mine). What would you all do in a situation like this?😕

Found this post from a resident (not mine). What would you all do in a situation like this?😕
Guest Insider First, I would encourage residents to report all criminal activity or public safety concerns to the police. If your state allows you to non-renew residents without a reason disclosed, I would non-renew the creepy resident. In the meantime, you could send the creepy resident a letter letting them know that their behavior has been reported as concerning from other residents. In the letter, explain that you are not taking sides in these complaints, but you are making them aware of the concerns and at this time you are asking him to refrain from communicating with his neighbors or their guest. Good luck. I’ve been there and it is a very frustrating thing to address.
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Guest Insider Oh, I see it that you said it was not your resident! Thank goodness
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Dave Scruggs ""He's on his balcony watching you in a public place. YOU are watching him on HIS balcony and in HIS doorway! "" Hmmmm...... Who's the creeper here?
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Guest Insider If I was faced with this I would explain if they “see” him fondly himself t hg at they should report it directly to the PD. I’d explain that in most cases people want to live by the pool to “people watch”. We’re sorry if he make you feel uncomfortable but we do not think that the PD will act on that issue alone. Maybe befriend him by always saying hi, etc that way he knows that others are watching his actions- something along that line
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Miles Scruggs Ughhh these are frustrating because you can’t create policies against it. The averaged person that doesn’t have trauma in their past knows exactly when it isn’t appropriate. The managements job is to create and foster a mutually respectful environment but has very little tools to enforce it. If you can’t evict without cause you are likely in a rough spot.
We have a guy like that in town here. Licensed therapist and everyone knows him as a creepy pervert. Never done anything overt enough to have it stick legally but every private establishment has banned him because of his vibe.
The tenant advocacy sword swings both ways and when you have good management they are hamstrung by “fair” laws while they sit there and forced to wait until some specific rule is broken or they are forced to make rules that are asinine when applied to rational people.
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Guest Insider I would make a general information flyer to post to neighbor doors. Make it general and avoid alarming verbiage.
Make it about pool and summer safety tips and include instructions on proper reporting for harassment. Contact the local police department to see how they would suggest to report something like that. If you do it this way then it is likely that the residents will know what you're talking about if they've experienced it and then you'll have a number of new reports coming forward.
Lastly if you have a good view of his balcony from yours you can try to set up a camera to verify that his timing is in fact only when females are present. Best case scenario you can get a shot with his balcony and the pool in view. This last suggestion of course is extremely hypocritical
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Dave Scruggs "Lastly if you have a good view of his balcony from yours you can try to set up a camera to verify that his timing is in fact only when females are present." You do realize you are suggesting a criminal act, right? People at a public pool have no reasonable expectation of privacy. Filming someone in their home do.
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Brenda Hammett I agree with the person above. If you are in a state that allows you to non renew without notice do just that. Unless he exposes himself or something along those lines there’s not a lot that can be done sadly.
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Guest Insider Had something similar but the guy kept going outside to pee on trees. He would whip his D out regardless of his VERY close neighbors, their kids, etc. PD wouldn't do anything, we posted a notices, which were ignored, then escalated to a notice to vacate (he also had bad housekeeping). So filed eviction when he didn't leave. Judge asked why and I told him about the indecent exposure and he laughed at me and said "that isn't grounds for eviction and you have no proof". As a woman who witnessed this man and his D peeing on a tree, and having women AND CHILDREN complain to me about it, only for the judge to laugh at me, really sucked. I won the case, due to the housekeeping pics.
I'm only sharing this story because it's possible (not saying it wasn't ignored, but that it's possible) no one will let them do anything. Took 6 months to get this guy out of my property and I lost several amazing residents in the process who broke lease JUST to get away from this creep of a man.
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Guest Insider They need to call the police when it is occurring or even take pictures.
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I am looking for an AI Leasing solution that has per unit pricing. Know of any?

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Ellie Norton We just launched ElsieAI.
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Brenda Sherrill We use Zuma.
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Guest Insider We use Lease Hawk AI voice, chat and text
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Anita Alberger Respage has excellent pricing and a bundle if you want that includes CRM
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Melissa Brown Elise is based on unit count for my communities I’m at $1.10/ unit but I think this will differ by management company.
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a Guest created a new topic ' Voucher Documentation' in the forum. 4 days ago

Hi everyone,

I'm looking for some recommendations/best practices on tracking voucher-holding residents on a fairly small scale. Most of the markets in which we operate have passed source of income legislation in the last few years, and we're still struggling to define our practices as we did not...

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Technology plays an integral role in enhancing various aspects of life. Younger generations, who are the primary drivers of the rental housing industry, now expect a living experience that delivers a new level of convenience and comfort. It may sound harsh, but renters may refuse to rent in a community that fails to adequately meet their tech preferences. Residents are redefining convenience and connectivity as part of their quest to gain greater ...

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Internet Listing Services (ILS) have long been the cornerstone of apartment property marketing, serving as vital information hubs to establish online visibility and generate leads, reminiscent of the early 2000s Windows background era.However, recent years have witnessed a paradigm shift in the discourse surrounding apartment marketing. Communities now prioritize investments in websites, branding, Google Ads, and broader digital marketing initiat ...

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Managing a multifamily property efficiently often involves optimizing how rent is collected. For property managers, automating resident payments means creating a system where all forms of payment, including checks and cash, are converted into digital transactions. This approach accommodates residents' payment preferences and enhances the efficiency of processing rent payments for the property management company on the back end.What is an automate ...

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 If done incorrectly, attempting to generate leads from sources outside of your industry in an attempt to grow your company or earn referral fees may be rather discouraging. For your business, reaching a wider audience and drawing clients from non-traditional sources can be transformative. This is a summary of how to modify your approach to appeal to a larger audience.Targeting A Broader Market:Some Of Your Marketing Focused On A Broader Geo ...

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Do you all use a punch makeready checklist?

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Guest Insider Yes ,I created one that I attach to SODA so from beginning we will know what is going to be needed at walk through
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Guest Insider Peachtree has a Make Ready book, that seemed to work well on the properties I have been on.
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Guest Insider Yep!
Used to be paper, now part of our workorder system.
Same with painting for turns.
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Guest Insider All our systems are automated.
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Apartment market conditions continued to weaken in the National Multifamily Housing Council's (NMHC's) Quarterly Survey of Apartment Market Conditions for April 2024. With the exception of Sales Volume (52), which turned positive this quarter, the Market Tightness (41), Equity Financing (49), and Debt Financing (44) indexes all came in below the breakeven level (50)."Inflation has come in hotter than expected over the past few months – as the she ...

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 The advent of adaptive reuse multifamily developments is now. But what is adaptive reuse—and why is it suddenly popular? Adaptive reuse is redevelopment that takes an existing structure and adapts it for another use. In multifamily developments, this can look like a partially remodeled historic hospital converted into a mid-rise apartment community. (The project also employed new ground-up development.) Adaptive reuse has become more popula ...

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Should a regional manager be put in charge of the property from which they were promoted? Should the staff report to the property manager or should they continue to report to the old manager that is now the regional manager? The staff has been instructed to call the regional manager and ignore the manager if the staff doesn't like an answer that they get from the manager. The regional schedules meetings and work on property and purposely leaves... Show more

Guest Insider No a Regional who over sees there property that they were promoted from should find there new role and what the means. Due to a new property manager coming the staff need to show respect and understand the chain of command.
While it is easy to get/report directly to the regional, they should not. As a property manager you cannot build a bond/trust with your staff in-site and regional unless regional promotes the chain of command.
While the regional can be a friend, it should keep that relationship to be personal and not on a professional level.
Don’t give up, if you like the company and just keep doing your job and if it keep persisting contact hr dept. for potential guidance.
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Guest Insider Micromanager at it’s best. Truthfully, those are not ready to be promoted.
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Does anyone have a good recommendation as a Regional for an app to help keep track of multiple properties when visiting. Inspections, notes, lists, etc.

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Leah Love Evernote
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Chad Christian Side Audit Pro
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Christina Parks Site Audit Pro for the win!
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Shelly Griggs I use Site Audit Pro
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Guest Insider Zinspector
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Guest Insider Site Audit Pro! I have used it for years!
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Kimberly Smith Trello is free.
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 Are There Resident Bullying/Harassment Best Practices?It's simply a part of any property; your residents aren't always going to agree. This makes conflict inevitable, but the key turning point is when it turns into bullying and harassment. To be clear, the Fair Housing Act states that resident bullying and harassment cannot be tolerated. Are you sure that your property, as a whole, has the best practices in place when it comes to resident b ...

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