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How do you keep your Service Managers busy during lease ups? Mine doesn't do anything because he thinks everyone else is responsible for tasks.

Tracy Hall ack of involvement.
I have done dozens of lease-ups.
I always had Maintenance involved in the acceptance/walking of the units, setting up an organized system for the shop and following up on construction items.
My Maintenance Supervisor was so involved that he saved us thousands of dollars annually just on AC filters. After 3 buildings were accepted, construction wanted to change AC units (I am aure they got a better deal), my Supervisor was invested and involved in the property and brought to my attention the new air handlers required a special order size filter. (Cost per filter went from $2.50 to $9 per filter, this was many years ago). Because my supervisor was paying attention and involved, I was able to refuse the new requested substitution which saved operations in the long run.
Maybe letting him be your eyes during construction and walking with you during inspections will give him a sense of pride and want to be more involved.
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Guest Insider Tracy Hall He is very much involved in the unit acceptance walks and I instruct all of our vendors to communicate with him so he can be involved. He chooses not to be as involved and although we have been doing walks for a month now, he still does not have an eye for detail. He doesn't ask questions and he just doesn't seem to care.
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Tracy Hall Maybe he was promoted beyond his capabilities. (Every heard the term: Promoted to their level of incompetence?) Good luck.
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Karen Pepper Make them a list!
There’s always something to organize like shop, inventory, tools, material or prepare check for preventative mnt.
Do you have valet trash? If not, trash shoots? They need to be cleaned too.
Pet stations? Pool?
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Allie Gartside I’m just saying, right now this is foreshadowing how the rest of your time at this property is going to go.
Words and actions should match. Hes telling you and showing you his work ethic.
I’d fire him.
Having had maintenance guys that have used properties as a stepping stone, giving them chance after chance - it leaves the rest of the team in bind.
PIP and then fire.
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Grace Law Allie Gartside I agree with you. You want someone who motivates others and leads by example.
OP, if he isn’t meeting your needs and standards, fire him and bring in someone who does.
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Kathy Sweeney Have you given him a list of what you need him to do? At the end of the day, you're the manager. What do YOU want him to do each day?
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Guest Insider Kathy Sweeney Yes, he is aware and we have daily meeting huddles. He does what I ask, but does not take any initiative. I do not have time to create a list every day for my Service Manager to complete. He is a co-manager, not a technician.
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Valerie Sargent Has he ever done a lease-up before? Perhaps he doesn’t realize all of the expectations from an initiative perspective. Perhaps you could make a list from all of these suggestions and let him know that they are the things he should be focusing on (you might help him prioritize with order and timelines), letting him know that sitting in the office is not getting the tasks completed. If after you make your expectations clear for him to get those things done and he still does not perform, write him up with a performance improvement plan. If things do not improve, he’s not the right fit, and it’s time to go.
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Congratulations on your upcoming multifamily property closing! While finishing Level One is exciting, the true strategic challenge begins with rebranding and marketing your acquisition. In today's competitive multifamily housing market, you can't afford to delay—industry standards demand a 30-day turnaround for complete rebranding. Let's explore how you can effectively navigate this crucial phase with speed and precision.Know Your "Why" Behind Mu ...

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The twins in the woods on my property. Momma is close by.

The twins in the woods on my property. Momma is close by.
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🏢➡️🏠 Office-to-Multifamily Conversions: Opportunity or Risk?

"9 out of 10 conversions cost more than ground-up construction. Numbers don’t lie."

It’s a cautionary statement that resonates—but does it tell the full story?

Yes, older office buildings can come with surprises:...

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Guest Insider We are seeing more and more conversion projects and appreciate the multifaceted benefits of reuse. The increased demand for more urban, work-play-live type options seems to promote conversion interests too.
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Donald Montgomery
Katie Decker-Erickson, MBA, IACC-NA A HUD/CDFI hybrid approach combined with a bridge loan could create a dynamic financing strategy for adaptive reuse and redevelopment projects.

Here’s how it could work:

Bridge Loan as Initial Capital – Securing short-term financing to acquire or reposition the property before transitioning to long-term HUD/CDFI-backed funding.

CDFI Flexibility – Leveraging mission-driven lending to support workforce housing, mixed-use developments, or underserved markets, where traditional financing might not fit.

HUD-Insured Stability – Transitioning into HUD 221(d)(4) loans or other permanent financing once the project stabilizes, ensuring long-term viability.

This structure allows developers and investors to quickly secure funding, execute redevelopment plans, and eventually transition to lower-cost, government-backed financing with sustainability in mind.
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Let's be honest...if you lead people, you probably have someone on your team that just doesn't seem to care. At. All. The person that shows up late. Does just enough not to get fired. They're physically there, but mentally they're totally checked out. Perhaps you've tried everything to get them fired up to do their job...coached, threatened, free food, begged, maybe even prayed over them, with the same "ugh" results.After ...

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Hey everyone,I’m working on my first commercial space and honestly, I’m a bit lost. My lease includes a decent Tenant Improvement (TI) allowance, but the landlord says he gets to decide how the money is spent and which contractor is hired.I wanted to work with Urban Complex General Contractor,...

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 (If you know, you know)….Multifamily communities are following the hybrid and work from home trends. To accommodate this ebb and flow, developments are offering dedicated workspaces or co-working areas for residents that work remotely.Things to keep in mind for these office spaces:Flexibility is key. Residents are looking for these office flex spaces. Versatility is also important. Is the planned area's end game more zen and inspi ...

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In today's competitive rental market, your property's reputation is your most valuable asset. As we move through 2025, the multifamily industry faces unprecedented challenges, with fraudulent rental applications on the rise and the potential for reputational damage looming large. Protecting your brand isn't just about maintaining a positive image—it's about safeguarding your investment, your community, and your bottom line.  The Hidden Costs ...

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Working in MultiFamily is so much more than just a job, isn't it? It involves many different things & nurturing is one of them. Let's talk for a minute about nurturing in the multifamily world.  Nurturing goes way beyond just managing properties ~ it is one of the things that makes our resident WANT to be part of our communities!  It's about creating a real sense of community & turning apartments in ...

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Last week, the National Multifamily Housing Council hosted its annual Spring Meeting in Chicago where multifamily developers, investors, and financial strategists joined together to discuss the pressing issues impacting the industry. This year's conversations focused on financial and capital market strategies to effectively meet the demand for 4.3 million new apartment units by 2035 (NMHC). The multifamily market continues to face challenges in n ...

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THIS IS BAD! This is a major privacy concern containing PII

London Oaks community wants accountability after personal docs found outside

Residents in Portsmouth's London Oaks neighborhood say they're concerned after they found an administrative filing cabinet outside and unsecured.

Guest Insider This is WILD
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Anonymous member I used to work at a place like this. I was let go due to irregularities such as that and trying to report it. It was reported to HUD and other agencies and nothing happened. In this case documents were left with unauthorized individuals to handle them. Nobody cares and nobody did anything.
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Gerry Hunt For the management company to imply that this didn't matter because the files were not for current residents shows a real lack of understanding of identity theft and a lack of caring! 😟😟
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Guest Insider This property is where I started my career eons ago. This is ridiculous!
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Anonymous This is so embarrassing to all parties involved. I hope whoever decided this was a good idea was held accountable but based on the press release it seems like the whole company believes it’s a no biggie which makes this even scarier.
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Guest Insider Maintenance Supervisors have it rough. They need to know quite a bit about every system to do their job correctly. You have to be personable because we are the last line of defense before angry residents go to corporate for anything facilities related. People are more demanding today than ever before because we charge so much they think they should be getting 5 star service while we are given a 2-3 star budget for Staffing and equipment.
I think overall it is just the lack of understanding and empathy combined with the way we are treated like a line item expense in a budget. If we are good we can save a property hundreds of thousands per year and see nothing in return for it.
Another interesting dynamic that has taken a toll is the implementation of new software tracking systems that feel more like big brother and take more time away from your normal duties to fill out data points that make someone's job easier in corporate to track KPIs and Metrics but they never took away tasks off of...
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Guest Insider No support from higher ups
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Guest Insider Residents
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Guest Insider Inexperienced property managers
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Guest Insider Rising resident expectations with limited resources.
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Guest Insider And to top it off, supervisor make a few dollars more than a regular tech.
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Guest Insider Corporate owners.
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Guest Insider Maintenance Techs who think they know everything but know nothing and YouTube everything. No one takes pride in their work anymore
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You've got units to fill, budgets to balance, and leads that ghost more than your last situationship.Sound familiar?Marketing your apartment community shouldn't feel like shouting into the void—or worse, copying the same tired tactics your competitors have been running since 2012.At Brindle, we believe in doing things differently. This guide isn't about throwing money at ads and hoping for the best. It's about smart, creative, proven apartment ma ...

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Who is up for having the metro go through your apartment community?

Who is up for having the metro go through your apartment community?
Guest Insider That feels very Disney to me!
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The Pros and Cons of Filing an Insurance Claim: When Is It Worth It?

Ultimately, the decision is yours.

One of my clients experienced significant roof damage from a hailstorm in March 2024. However, they were unaware of the extent of the damage until fall 2024, when they began noticing active...

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