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Guest Insider “I have a package”
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Guest Insider I have asthma IYKYK
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Guest Insider Allen Ole Man Reynolds this one is several levels deep. This fits for someone you KNOW is smoking as well as I have mold. This is 2 birds. One stone. Lol!
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Guest Insider “As much rent as I pay”………
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Guest Insider “I pay my rent on time each month”
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Guest Insider You are supposed to...lol
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Anonymous member "I have black mold"
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Guest Insider I left the apartment cleaner than when I got it
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Keira Laraque “ IM NOT YELLING AT YOU I KNOW YOU ARENT THE ONE AT FAULT !!!”
While they are yelling at me lol
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Guest Insider “I consulted my attorney and he said”….
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Diana Walker How much is my rent?
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Cindy Williams How are you going to compensate me?!
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Guest Insider When they walk down to the office to put in a work order when we have a resident portal lol
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Guest Insider Or "can I talk to the manager?" When they have a question or request that I can do myself. Such as putting in a work order 😂
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Guest Insider “Give me corporates number. I am going to call corporate on you.”
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Guest Insider I literally said this to an applicant today!!
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Guest Insider I pay a lot of money to live here.
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Mary Senger It was like this when I moved in.
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Here's something to think about: your next client might never Google you.Instead, they'll open ChatGPT, Claude, or Perplexity and type something like, "Who's a good industrial broker in Los Angeles?" A few seconds later, they've got three or four names. If yours isn't on that list, you didn't lose the deal. You just never knew the opportunity existed.AI is the new referral source a lot of brokers are missing. It isn't based on who knows you or wh ...

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I know of two companies still using the DOS version of AMSI. Yes. It works. Once installed you own the software. The annual maintenance fee meant you had access to software updates, technical support, and training. If you had an in-house expert

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Has anyone utilized Rilla? Looking for feedback, good and bad!

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Guest Insider Our teams are using it and have loved it thus far… And so have the managers.
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Jessica Siderius They constantly stalk me and don’t take a polite no thank you for an answer. Hard pass!
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Brent Williams Jessica, it's amazing how many times I have heard this.
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Steve Wunch I was interested...but at $1800/leasing consultant there was NO WAY.
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Guest Insider I love the product demo but I can’t get the cost approved per agent. I am thinking of using as an underperforming tool when properties are below target.
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Guest Insider I can agree that the salesman is definitely insanely pushy, but I am still intrigued by the product lol.
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Anyone using Hubspot or Zoho? Can I get your thoughts?

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Stacie Tennyson I’ve used both. HubSpot is a bit more advanced than Zoho but I only used the free version of Zoho. What are you using it for?
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Guest Insider Stacie Tennyson I agree. ZoHo will help if you are a start up. Because it reduce your GTM costs and track what needs to be tracked. However, Hubspot is far more sophisticated with its tools for sales and marketing.
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Guest Insider I have used both. As others have mentioned, it depends on what you want to use it for. Hubspot is very user friendly, and well loved. Zoho is like a start up still finding its way. Hubspot feels like everything in one place where Zoho feels like separate softwares all under one name.
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Guest Insider I have used both. I think it depends on what you're hoping to accomplish. I love HubSpot. It is super user-friendly and has so much capability.
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taylor wells Just started using Zoho. Following
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Andrea Cosenza I used zoho for IT tickets. Love their support and how quickly they answer questions! We use hubspot in a different business as well but it’s a pain, they are always updating permissions and tables
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Mya Estrada shared a photo. yesterday

Happy Friday, Insiders!😎 What's your biggest renewal headache heading into 2027? Don’t see your answer on the list? Drop it in the comments! We’d like to hear that too.🤔

Happy Friday, Insiders!😎 What's your biggest renewal headache heading into 2027? Don’t see your answer on the list? Drop it in the comments! We’d like to hear that too.🤔
Staci Merillo Lots of Residents buying houses, but not enough prospects to replace them.
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Guest Insider Getting both residents to sign the renewal lease. They think that only one lease holder needs to sign and it hold the process up, along with getting an updated renters insurance declaration page.
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Brent Williams I voted on the one I hear the most. Budgets are TIGHT! I have had two conversations recently about communities being able to pay a <$50 bill right now, which is absolutely wild, so renewal programs can get squeezed.
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Tracy Cherry Everyone wants the move in special at renewal!
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As a vendor, building new relationships in business is difficult. Especially when we have preconceived ideas about what value a vendor might bring before even meeting them.

I'm curious how Investors and Property Managers have built some of their most valuable and trustworthy vendor relationships.

As a vendor, building new relationships in business is difficult. Especially when we have preconceived ideas about what value a vendor might bring before even meeting them.I'm curious how Investors and Property Managers have built some of their most valuable and trustworthy vendor relationships.
Brent Williams Multifamily Demo Day, of course! 😀
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Guest Insider I typically conduct an initial search of the area and then seek recommendations from vendors with whom I have established strong professional relationships.
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Rickey Green Netowrking events but also, back in 2005 when I would call on actual properties, just dropping in and getting to know the manager helped move me up the regional ladder!
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Totally agree Brent! All of the information is there, it should be up to the system and onsite team to decipher, not another step for prospect.

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"Leasing agents shouldn't spend time duplicating automated work."This is maybe my biggest complaint with any call-in scenario. I took the time to provide all my information, but wait, now I have to say it all again to the live agent. It's playing c

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I LOVE this: "An amenity is a setting. The story is what becomes possible there."

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Brent Williams shared 2 photos in the Stream Photos album 2 days ago

Curious what you all think are some unique giveaway options that are not simply "free rent". What feels tangible but actually costs a lot less?

Thanks for sharing, Lisa!

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AI can respond instantly. Schedule the tour. Follow up. Nurture the lead.Great.But what happens when the prospect actually walks through the door?As more of the leasing process becomes automated, the skills of the leasing professional become more important, not less.Technology can make the front end of leasing faster and more efficient. It can help prevent leads from going unanswered and keep prospects engaged when the leasing office is closed.Bu ...

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For over the last 12 months, we have consistently had to spend a significant amount of time resolving issues with payments not being applied correctly. We’ve had to repeatedly provide proof of payment, payment confirmations, and documentation for credits that were misapplied on their end. In some...

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Anonymous member I’ve consistently experienced issues with HD for years while working for different companies. HD is a mess.
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Anonymous member Anonymous member I’m not happy to hear that but glad we are not the only ones 🙁
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Anonymous member Ever since their HD Supply Director of operations left last year to Chadwell Supply the notice is real.
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Laura Jordan HD Supply is so much more expensive than any of the other places so I don't use it unless I absolutely have to. Chadwell supply is my go-to, although my appliances come from Lowe's
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Anonymous member Yessss! And I keep getting invoices for “payment discrepancies” that contain no information.
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Guest Insider Dealing with this now….. they turned us over to collections for invoices that we paid over a year ago
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Guest Insider One of the biggest reasons I don’t use them any more
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Guest Insider yea when their driver SA'd me multiple times but didn't do anything about it kinda hard to look past. but my regional says weve gotten several demand letters from them when weve paid so it seems like a flaw
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Mike Powers In a prior life world....
We told a supplier purchase by PO only.
We would only pay based on PO.
Not one dime more.
Works for large scale major purchases.
Gets tedious painful for ad hoc type purchases.
Consider an AmEx expense card only good at HD and only functional 7am to 3pm Mon-Fri.
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Miles Scruggs I’m curious why you’d allow this to consume any more than a nominal amount of time. An AI agent well directed would organize and chase this for you with very little effort. Feed it both ledgers and it will reconcile them. If each item needs to be opened to views the details on both sides it can crawl through and do each one of those for you as well.
The thought of asking a human to do this level of work in this day and age is like asking them to make a copy of a lease and giving them to he original along with quill and parchment.
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Anonymous member Miles Scruggs we have done everything you can think of. We had a third party doing this and they STILL couldn’t sort it out with HD. HD’s A/R department doesn’t respond, they don’t even respond to the HD supply’s A/P department. We have to work with our company AP rep at HD directly to have the payments reconciled properly. We’ve had meetings with HD about it. Nothing is working to resolve the issues.
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Miles Scruggs Anonymous member so you have an agent prepare the work and you hand it over well documented detailed and explained to your company AP rep at Home Depot.
What you’ve just described sounds like less than 30 minutes of one persons time each month.
I’m not suggesting that this is the solution to HD’s problems. I’m just trying to desperately grasp how you are allowing it to consume any more than a nominal amount of your team’s time. You can’t control them but it sounds like the real change needs to start at home.
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Guest Insider Enroll in their online portal and pay online. It will solve all issues.
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When calculating income to qualify a prospect, do you accept savings accounts and if so how do you calculate them on annual income and what company do you work for?

Guest Insider For any lump sum, we take the average across three months and only apply 1/3 of the total toward income. So, if the three month avg.is $60,000, only $20,000 is used for the purpose of income qualification.
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Guest Insider If we use savings, they have to show 2 years worth of rent in the account over the last 3 months.
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Stacey Pichette Only if they’re not working. Required to have 2 years of rent in the account. We offer a 6 month lease, and they pay in full at move in.
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Guest Insider When I did on site they had to have enough to cover the rent for the lease i always did think it was odd because technically they could go spend that money the day they get their keys. 🤷🏻‍♀️. Most companies would probably require the 2 or 3 times the rent requirement times the lease term (so $1200/mo rent *3*6 mos need minimum $21600 in savings
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How editorial storytelling, everyday rituals and neighborhood access can turn property content into a reason to care. The pool is beautiful. The fitness center is impressive. The resident lounge looks professionally staged.News Flash: So does the next property's.Scroll through several apartment community feeds and the pattern becomes familiar: an empty room, an amenity label, a sentence about luxury  living and an invitation t ...

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I certainly understand there can be a significant price increase for not giving sufficient notice but going from $1800 base rent to $9,500 is absolutely absurd.

What are your thoughts?

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Guest Insider Not in FL. You don’t even have to allow month to month. A price increase by that much pretty much means your ownership doesn’t want people on month to month.
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Guest Insider Yes that’s correct, owners don’t want the uncertainty of a M/O occurring esp if a property already has high exposure.
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Reba Shahan & especially of you just moved in & a turnover is required again. Almost better to commit to a short-term lease.
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Guest Insider As long as it was notified that this was the mtm price on your renewal offer, they can increase as much as they want.
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Miles Scruggs This is a national group and I’m sure you understand different local states and jurisdictions make their own laws.
Short of it, though they’ve priced their market you have complete free choice. Either it’s worth it to you at that rate to stay or move and find another place that is worth it to you.
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Guest Insider On paper you "can" do all kinds of things but, in reality, an absurd increase brought to a judge will be thrown out because it is unconscionable. If you make MTM $500,000 because no limit is given under the law, do you think you'll collect? No way.
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Guest Insider What state are you in?
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Leah Love Anonymous member No laws cover this for Georgia. Sorry. 😢
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Guest Insider $1,000 is the max i think is reasonable month to month, 9,500 is insane
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Tamara Sanchez I’m in San Jose, California and our studios go for $1500+ 3br apartments go for like $4k. Anything is possible but even we have caps on rent increases but most places I’ve worked do not do month to month in this area and if they do it will be a pretty penny.
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Guest Insider Tamara Sanchez I think my state has to offer month-to-month, but I'm not sure. I work for one of the bigger companies and it's $1000 per month
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Guest Insider you can buy a home for alot less than 9500 a month
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Guest Insider in CA it is 9 percent every 12 months
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