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What does everything think is the best system to have I. Property management, we are moving on from rent manager

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Guest Insider I worked on Resman for 6 weeks and loved it!
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Gerry Hunt Resman is best.
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Tina Cavaco Resman!
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Suan Tinsley I hear great things about ResMan, but we used Real Page.
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Stacie Tennyson I’d be happy to show you ResMan after understanding what your software needs are to see it we are a good fit.
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Adriana Valencia Love Resman!
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Guest Insider ResMan by far!! Hands down!!!!
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Guest Insider Yardi, CRMIQ or knock
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Miles Scruggs AppFolio strikes a really good balance between features and usability. You are going to be hard pressed to find a more complete platform that performs at the edge cases that isn’t a pita to use.
Don’t get me wrong they are all going to offer nearly the same core features. Rubber meets the road with the edge cases and one off problems that it handles mostly well.
Every time we consider the other options we walk away due to many key polishes missing.
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Guest Insider Realpage
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Anonymous member RESMAN!!! 100% STAY AWAY FROM YARDI!!!!
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Guest Insider From a person who has operation and accounting experience. Realpage. 38 years in the business and I stand by this.
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Guest Insider We have Buildium and the platform itself is fine, but if you have a problem, it takes a year (not even exaggerating) for customer service to fix it.
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Below is an outline of my acquisition due diligence (DD) checklist:What would you add to this list?   ...

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I manage operations for a family owned management company. In the past, we have handled our collections of past due accounts from former residents. However, I have several accounts that owe $2500+ that we have tried to negotiate a payment plan to collect and they hit a dead end . Is there a collection company that is results driven (with a specialty in Property Management) that any one uses and can recommend ?

Guest Insider Collection laws vary by state. Where are you?
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Guest Insider Melissa try Hunter Warfield or Rent Recovery Solutions
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Patty Peterson We have used both of these with good results.
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Monica Windham I’ve used many in the past but Aldous & Associates has had the best recovery so far.
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Laura Jordan National Credit Systems does a pretty decent job for us
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Tina Cavaco I think they are all 'average' sadly…
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Ursula Gerson We use Hunter Warfield. They are average.
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Guest Insider Pay Ready
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Wendy Doherty Kimberly Cameron is your gal, she’s awesome
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Guest Insider Collectech is great- call Kimberly Cameron she can help you
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A more pressing question is why. What benefits will we see and what disadvantages will we accept in the pursuit of better operations? Some operators will undoubtedly chase full automation- at the cost of personal connections and a sense of community. The expenses will lower, but the turnover may be higher with a perceived transactional experience instead of a home and a community.Other reluctant owners may keep chugging along with their tried and ...

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This is neat. Our realtor used ChatGPT to create a coloring book-style picture of our rental that we are selling. How could you all see this working for apartments?

This is neat.  Our realtor used ChatGPT to create a coloring book-style picture of our rental that we are selling.  How could you all see this working for apartments?
Guest Insider I would do it in a marketing packet.Go to local pediatric doctor's offices.Dentist daycares, things like that.Give them a little gift basket with some treats and drop off the coloring pages.And just let them know who you are and see if you can have it sitting out front for their customers
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Elaine De Lude Cute …way back in the day we had community specific coloring books made for the kids (and parents).
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Megan Goodmundson I love it! And i love chatgpt. So many helpful uses. I just made a ton of detailed scope of work sheets to give you contractors when they come to view and bid a project.
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Guest Insider We did this and offer a little coloring packet and crayons to kiddos touring with parents!
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Guest Insider Bringing it back old school- I used to create coloring pages for all my properties!
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Kara Rice This is such a great idea!
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Leah Love Definitely something kids could color and hang on the refrigerator at home - reminder of the apartments!
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Guest Insider Stealing this idea omg.
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Anyone in here use “The Guarantors” looking for feedback on it.

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Guest Insider We use The Guarantors at my sites. But if you have the option to use Leap, I’ve had a much better experience with them. Particularly their deposit waiver program which allows conditionally approved applicants to pay a small monthly fee in lieu of the one-time upfront nonrefundable fee that The Guarantors requires.
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Guest Insider I do! It’s a win win product. With credit scores being low across the nation, it brings an extra layer of protection for any overrides. Their platform is also very easy to use.
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Guest Insider We use them and it’s been great.
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Guest Insider Yes we use them and it has been great. Sometimes high for some but definitely helpful to those with low or no credit scores.
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Guest Insider I love them! It covers us and gives the prospect a kind of do over.
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Guest Insider Most of my sites are utilizing them. Some prospects don’t qualify with them but it is an added layer where someone may have been declined. I recommend them.
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Beth Goldberg Used it at another community. Very good
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Guest Insider Yes my company is using them. I issues so far.
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Michelle Andrade I do and it has proved to be successful
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Hollie Abernathy Check out OneApp Guarantee as well. Highly recommend them!!!
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Guest Insider Yes, Mill Creek uses them at some properties and it’s working well. Easy to set up and explain to applicants.
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Guest Insider I use them at one of my sites and I use Jetty at three of my sites! I prefer Jetty!
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The world is moving fast. Centralization. AI. New tech popping up overnight. And the multifamily industry? We're right in the thick of it. As I've worked with companies in different stages of tech adoption, some folks are strolling around like everything's sunshine and rainbows. Others are silently panicking, wondering if they'll survive the next shake-up.And the people on your team? They're likely feeling it too.&nb ...

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Running a multifamily property today takes grit. You're competing with brand‑new Class A builds that can out‑amenity you, while rising insurance, utilities, and maintenance costs squeeze your NOI. Add in capital hurdles, compliance risks, and staff burnout, and it's clear: keeping your property competitive requires more than hard work - it requires smart, strategic upgrades.That's why we are featuring Allegion's Operation: Retrofit Refresh - a ca ...

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We're currently in the steepest part of the CRE Re-pricing J-Curve—the point just before peak distress. Smart capital is already strategically positioning itself.The CRE Re-pricing J-Curve explains the current commercial real estate cycle as a period of initial severe decline followed by an eventual recovery. The "steepest part" of this curve is the current Trough, characterized by maximum pain and illiquidity where asset values have fallen (due ...

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Is it emotional connection, nature-inspired design, sensory cues, or just amenities? Cast your vote and let’s spark the conversation.
 



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Guest Insider I believe trust and relationship with residents is first and foremost the most important element in retention. If you build it, residents are more likely to come to you if they are not sure about renewing due to an issue. We all know, a lot will look for a new home because of something that is easily rectified, but may not feel they can discuss it. If you build that relationship with them, they'll come to you.
It will also give them the sense of community that they may be afraid to lose by moving to some place that has better amenities, or is newer.
In both my career in retail management and property management, my biggest focus has always been the trust I build and the relationships I foster with my "customers", and it has served us all well.
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Guest Insider I voted emotional bond, but I think the other elements directly impact that.
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Guest Insider Tell me more, as I don't disagree. What other elements do you believe are creating that direct impact?
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Guest Insider This perspective matters because it reminds us that lasting retention comes from meaningful experiences, not just features
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Guest Insider Great point. Given that people today are more lonely than ever and seeking connection through meaningful experiences, features serve as the foundation from which those experiences are launched.
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Hello,

I am reaching out to my peers for help. I have applied for countless property manager positions, but like many others, I haven’t received any responses after visiting the communities, messaging the hiring manager or regional manager, and emailing them. Is there a Talent Manager or Regional Manager who would be willing to review my resume and provide honest feedback? I’m at my wit’s end and simply want to work hard and build up my team...
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Fernando Ramos Have you reached out to your vendors? They are a good resource when it comes putting out a good word to some higher ups. In this industry most times is not what you know but who you know that can get you in front of the right person.
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Anonymous member Thank you Fernando Ramos. You are absolutely correct in what you said. I’ve always relied on my vendors and contacts to help me find job opportunities, but unfortunately, that hasn’t been successful for me lately.
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Fernando Ramos Anonymous member Kerrick Williams is a great resource in the DFW area.
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Guest Insider Chat GPT is amazing. You still need to make it yours and personable, but it is a great base start.
RPM Living has a large footprint in TX. One thing to note, as with many companies, your resume is attached to the position you applied for. Don’t just one and done it and assume your resume will be considered for multiple communities; it may, but why assume such? Apply for any and all positions you are interested in.
Good luck!
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Guest Insider Fernando Ramos please join my group DFW Property Managers. There’s always someone looking for talent there.
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Guest Insider Send your resume to [email protected] and I’m happy to provide feedback
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Jana Mobarak Send me your resume I have a few spots open and looking for good dedicated managers who care about their communities and results !
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Guest Insider I’m looking for a PM in Duncanville. [email protected]
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Guest Insider You’re welcome to send me your resume! I would love to help if I can. (RM with alot of hiring and recruiting experience. ) I also highly recommend getting active on LinkedIn. There are so many recruiters and opportunities there.
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Guest Insider I have a question. Is there such a thing as being over qualified? I had a Regional look at my resume and say I have done things that my scare people and owners like heading up committees with City Mayors and on the City Building Code committee. I was told to dumb my resume down that most companies want you flying under the radar with the City and not getting involved. I’m proud of my resume and really hate to that. Thoughts?
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Guest Insider I cannot speak for everyone but I think being active is a great plus for whoever you work with. Networking and volunteering are huge pluses for me and I love to see my team members involved in the community. Question for you, are you applying for the right position or could you be ready for more? Was the RM who reviewed your resume a potential employer?
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Guest Insider I’m qualified to be a RM but was never my dream or want. I want a smaller property to stay long term. Yes the lady interviewing me was a RM.
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Julie Still DM your resume in editable format. Retired after 40 years, but still consulting. Happy to help.
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"You've Got Mail" It's one of my all time favorites. The classic "You've Got Mail." The holiday-season beloved rom-com starring Meg Ryan and Tom Hanks. It's a wonderful holiday themed love story. Featuring the old dial up internet and first versions of email. It also offers powerful lessons in business and the power of human connection. Lessons that translate easily into apartment leasing. Or any business. In one standout scene, Kathleen Kel ...

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One of the premier events in multifamily is only a few weeks away, and here are some can't-miss sessions that I am looking forward to.  Share the sessions you are excited about below, and feel free to reach out via the OPTECH app to connect directly! Fast Pitches: Marketing, Leasing & Resident Experience Tech The perennial OPTECH favorite is back but with a curve-ball: you now don't have t ...

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From 1990 to 2025, the data tells a clear story: America's population profile is changing, and with it, the way real estate value is created, sustained, and measured.📈 Here's what stands out:The median first-time homebuyer age jumped from 28 in 1991 to 38 in 2024.The median age of all homebuyers (including repeat buyers) climbed to 56 last year.That's a generational transformation, not a seasonal one.And for real estate professionals, investors, ...

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For reference, I am in Colorado. I am helping a friend and just viewing his ledger and I noticed one of his reoccurring fees were "Property Tax" and then decided to do a bit of market research and then saw a Greystar Property that is also charging their residents a property tax fee?! How is this...

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Guest Insider So when a property is purchased from a lender the same items are taken under advisement to set the performa rents. Being transparent does not change the math of how rental rates are set at the time of purchase.
An investment group does not just walk out of a property closing saying I am going to set my new rents at $$$$$$. The market, the loan, the cost for operation are all part of that set performa which is the base for the owner.
Just because you did not know the math that made up the rent doesn’t mean it was not there.
Do you transparency is going to change the math? Why would an owner buy a property and not be allowed to pass on the cost?
As for the RealPage lawsuit it was not about transparency it was that they allowed competing owner to set the bars.
Any consumer product passes on the cost. If you buy a sofa, it is not just the cost of material, if you eat out dinner you don’t pay for just the food. On and on and on.
There was a time in my 40 years of experience where we could...
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Miles Scruggs Sellers wait what? How does anything besides the market effect setting the price? Just because you got a bad loan, or expensive operations doesn't mean you can raise your price. I mean sure you can raise your price but if you are priced out of the market no one is going rent. You ever explain to a prospect that the loan on the property was really high to enact sympathy to get them to pay above market price for a rental????
After closing you do one single thing. Look at the market and set your rates competitively, or look at things you can change that will have a NET positive impact. You never look at the loan payment and work it backwards, that was something you were suppose to have done prior to closing to understand if you wanted the deal.
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Guest Insider Miles Scruggs where did you come up with the fact or assumption it was a bad loan? All purchases require a 5, 10, 15 year plan. I clearly stated there is a market factor. When a group or individual buys a property they have to do a detailed business plan for the lender to approve just like if you bought a restaurant. The performa rent is detailed and it has always included recoup of operational expenses such as insurance, taxes and other overhead. So when the buyers team puts the plan together and compares it to comps those comps already have a rent that is inclusive of overhead.
If you live in a fantasy world then all owners pay properties so they can house people out of the kindness of their hearts. They are bought for a return on investment just like any other business. There are no owners sitting on yachts spending the rent money.
It cost a lot to operate a property and most owners do not rake in a return without doing a value add and selling or a long term hold for like 15...
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Miles Scruggs I was just reading your statement: "...walk out of a property closing saying I am going to set my new rents at $$$$$$. The market, the loan, the cost for operation are all part..." I still don't follow how loan, operations etc, effect how you set your rents. Again you use a loan or operations as a justification to set rents higher than the market then all you've done is taken a huge loss with increased vacancy.
I completely get proforma and a plan, but the plan (with the exception of improvements and operational changes) is all in the rear view mirror after the closing. Not much else matters how your units stack up in the market. Also every single proforma I've ever seen is designed around an extremely optimistic borderline delusional outlook. Most times they are written to sway a bank to loan more capital for the purchase or refi.
I'm not sure who you were writing your whole dialog on investments and businesses but I doesn't appear to be relevant to our conversation although it is...
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Guest Insider Miles Scruggs my comments were based on the fact people appeared surprised that property tax, common area and other operational cost were part of rent. Like they never thought it was or should have been. It has always been part of rent. I was trying to state was apparently not obvious to some.
Lenders are smarter than maybe they were in the past especially after 2008-2010 meltdowns were so many properties went into foreclosures.
I am just surprised at how many people seem to be in awe of how business works or believe that this industry is not a free market.
I guess they never worked where housing pays more than the asking rents of their own choices or how Tax Credit properties are the same cost as a conventional site.
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Miles Scruggs Sellers Ya lenders are smarter, mostly to the point that presenting them a proforma plan is nearly pointless. They are going to do their own underwriting and ignore the proforma smoke the borrowers are attempting to blow up their a....
While it is a free market it is a bit unique in that supply takes so long to spin up. So while there is the basic concept of supply and demand the balancing corrections take a long time. Investors and developers back in 2023 were buying dirt and by the time planning, design, engineering, permitting and development are done they are going to be coming online in 2027, meanwhile the market started to cool in 2024 pushed too far and investors that are over leveraged will be foreclosed on which drives down the asset prices which further compounds the problem when balloon payments become due.... then supply increases come to a screeching halt and the cycle repeats again but on a very long time window of 15 years or so. While I'm certain they exists I'm...
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Stacey Wolke This might have something to do with the new fee transparency laws that some states have put in place.
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Brooke Nuber-Soldate Looks like they may be a little too transparent with fees. Yes, rent will generally be used to pay for all of those things (because where else would this money be coming from) but it's very odd to line item them individually in a resident ledger. That's all stuff usually hidden in backend accounting, not fees individually charged to the resident. The base rent is understood to include operational costs and overhead. It's not meant to look like or be charged as individual fees.
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Guest Insider Brooke Nuber-Soldate things have changed in Tx, we must disclose all fees upfront.
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Brooke Nuber-Soldate Yes, overhead seems different. I know there are price transparency laws in select states but this is not how it's supposed to work
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Guest Insider I suppose that when companies got sued for increasing rates to make assets stay in the green and lost, they need to get more forward with what rent and additional income ACTUALLY goes towards. Property Tax and Insurance have made most ave size assets not feasible and the small ones are in real trouble.
I think its smart to be more forward with the fees. Noone can dispute that the property has to pay property taxes or insurance, and if residents don't want to pay it, they can go to another property that just builds it into the rent.
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Stephanie Graves I do agree that is is overfeeing BUT I do think that forcing residents to see the expenses of owning and operating is not awful. Both for social / voting situations so non property tax paying people can see that tax increases affect everyone - just like we bill back for water so people can see that waste or usage affects everyone.
Just a thought / don’t be hating - just a different prospective.
🙂
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Guest Insider The goal with this practice is to educate renters. This is not reserved to any particular management company or any particular property owner. Homeowners are directly impacted with property tax increases and they get to vote to have a voice for items that serve their interest. When these items are included in the rent, the property owner is then blamed for the increase and it is harder to educate the renter so that their voices can be heard when it comes to election items that impact property taxes. The goal truly is transparency and more clarity around where their rent dollars go. I also thought that this group was made up of individuals that support and work in the industry. Your Colorado apartment association would be a great source for education on this and other related topics
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Kara Rice It's understandable why residents feel nickel-and-dimed. My son was apartment shopping recently and one community quoted a maintenance fee, "so if something breaks our team will fix it." Um, hello - isn't that why people rent?
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John Ridgway On the other side, i’d like for rent to cover my p&i and unit charge for everthing on proponate basis by sq footage. Let the resident know his portion of taxes. Let him go to city council and ask how his tax money is spent. Let my tenant pay his part of common area maint. Lets see if he/she will now throw gum wrapper in parking lots.
See what it costs to maintain pool and club house. Keep it clean.
Oops. His/her portion.
Finally dumpster costs.
Now let your friends and family bring and fill up the dumpster. Extra Run is 490.00
May be make residents more responsible and less destructive?
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Guest Insider Back in my day...we called it Nickel and Diming 😔
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Miles Scruggs It would be weird if people were not allowed to enter into agreements that they wanted to enter into.
That said it is just math. You can break down the “rent” into as many line items as you want, itemizing shouldn’t be an offensive action. I guess it might be hostile to those who can’t basic maths.
This is similar to how things have been done for decades with commercial NNN leases.
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Anonymous member Miles Scruggs I'd like to address your sarcastic first comment. You're describing contract freedom, right? But residential leasing isn't a free market negotiation between equals it's a consumer contract of adhesion. The landlord writes it, the tenant signs it and if not they're homeless.
That freedom to "enter into agreements” as you put it, doesn’t really exist. Not signing the lease isn’t a genuine option, it’s economic coercion just dressed up as choice.
And when every property management company uses nearly the same fee structures, the same leases and rent optimization software, renters can’t simply “go elsewhere.” John Smith can’t refuse Terrace View and just rent across the street at View Terrace when they’re both doing the same thing. That’s exactly why RealPage is facing a nationwide class action lawsuit because the “competition” disappeared.
So your logic assumes a level of market freedom that renters simply don’t have and that’s exactly why laws like HB25-1090 are being...
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Miles Scruggs This isn’t exotic: most purchases present a take-it-or-leave-it price. You can’t rewrite the terms at the grocery store—you compare options and choose. And let’s be honest: housing is less consequential than the ability to feed yourself; if we accept market pricing for food, applying the same basic supply-and-demand logic to housing isn’t “coercion,” it’s how markets clear.
“Contract of adhesion” means standardized terms, not forced consent. The questions that matter are: Is it disclosed? Is it lawful? Are there alternatives at some price/quality point? If a neighborhood has thin supply, that’s a supply problem—not proof that itemization itself is predatory.
On RealPage: if there’s collusion or anticompetitive conduct, enforce antitrust. That’s a separate issue from whether breaking costs into components is legitimate. If the worry is cartel behavior, the remedy is competition law—not banning line items.
HB25-1090 mainly pushes toward a single “sticker price.” Fine for comparison...
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Mya Estrada shared a photo. 3 days ago

Guest Insider “I have a package”
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Guest Insider I have asthma IYKYK
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Guest Insider Allen Ole Man Reynolds this one is several levels deep. This fits for someone you KNOW is smoking as well as I have mold. This is 2 birds. One stone. Lol!
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Guest Insider “As much rent as I pay”………
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Guest Insider “I pay my rent on time each month”
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Guest Insider You are supposed to...lol
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Anonymous member "I have black mold"
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Guest Insider I left the apartment cleaner than when I got it
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Keira Laraque “ IM NOT YELLING AT YOU I KNOW YOU ARENT THE ONE AT FAULT !!!”
While they are yelling at me lol
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Guest Insider “I consulted my attorney and he said”….
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Diana Walker How much is my rent?
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Cindy Williams How are you going to compensate me?!
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Guest Insider When they walk down to the office to put in a work order when we have a resident portal lol
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Guest Insider Or "can I talk to the manager?" When they have a question or request that I can do myself. Such as putting in a work order 😂
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Guest Insider “Give me corporates number. I am going to call corporate on you.”
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Guest Insider I literally said this to an applicant today!!
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Guest Insider I pay a lot of money to live here.
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