I have a question that I should definitely know the answer to but don’t…
What is the formula to calculate the “trend” for an apartment community?
I know I can pull a report to look at it but I’d like to know how the percentage is actually calculated too.

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Hi All!I'm looking for ideas for community outreach. I recently started at a property that has historically been HUD/Section 8. I just started with the company that recently purchased the property and is renovating and transitioning to conventional housing over a 3 year period. What are some ideas...

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Has anyone used Two Dots for resident screening? If so, thoughts? TIA

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FYI: Longer but heartfelt post.

This message is for those who can make changes in the hiring process, including leaders who make hiring decisions. Hopefully, you haven’t forgotten what it’s like to be at the bottom, and you continue to keep a pulse on what’s happening at the site and application level.

Take a look at your application process. One of the most frustrating moments is being asked to upload your resume in a specific format, only to...FYI: Longer but heartfelt post.

This message is for those who can make changes in the hiring process, including leaders who make hiring decisions. Hopefully, you haven’t forgotten what it’s like to be at the bottom, and you continue to keep a pulse on what’s happening at the site and application level.

Take a look at your application process. One of the most frustrating moments is being asked to upload your resume in a specific format, only to find yourself copying and pasting it or answering questions you’ve already addressed. This can be draining, especially when you’re giving your all to shine and secure an interview. It’s beyond disheartening and defeating to invest so much effort and still not hear anything back from your application, LinkedIn message, or even email. When someone reaches out to me on multiple platforms, I always view them as key players and long-term employees who have progressed through many levels. I don’t see it as annoying but rather as a sign of passion and persistence.

At the core, I urge you and your hiring teams to keep your word when interviewing and following up with applicants, whether the news is good or bad. When I’ve been on the decision-making side of hiring, I always treat applicants with respect, keep my promises, and simply do the right thing. In life, especially in today’s world, we never know what side of the table we will find ourselves on. In good conscience, everyone should want to be treated with care, just as we would want our closest loved ones to be treated. Respect is free and simply the right thing to do.

The second part of this pendulum is that it swings both ways; the person you’re not treating with care could hold your future in their hands. You receive what you put into the world tenfold. Be kind and put good out there.

If you are dealing with a vendor, take a few moments to listen—you may find yourself on the vendor side one day and want someone to listen to you. Remember that vendors are asked who would they recommend for various jobs. When dealing with difficult situations with employees: lead with respect and dignity. This often changes the tone and allows you to get the truth, giving you a winning chance to rewrite the narrative.

It’s not all about assessments, accolades, or awards; the core of multifamily is people serving people. This is the job we signed up for, plain and simple. I was taught long ago to take care of my team, as they are our first customers, and they will, in turn, take care of the residents. It’s a trickle-down effect.

There are so many posts from people who have applied multiple times to various companies, only to receive that infamous “thank you for applying” email. If their resumes or reference letters had been read, they would have had a fighting chance. This is especially true for veterans of the industry who started when guest cards were on paper, stored in guest card boxes and alphabetized. Often, their experiences and knowledge are worth their weight in gold, if not more. They are coachable and, most importantly, passionate and take pride in their work. I’d rather have a solid person who takes accountability than the opposite.

As you reflect on your journey in multifamily, think back to when you first started. Who gave you your start? How did you feel when you were consistently ignored? Would you want your past selves to have experienced that? Let’s strive to lead with respect and integrity to bring out the best in everyone. Show more

Hey Everyone,

What are some types of responses are shared to Residents up for renewal (most getting a 3% increase) with a small concession $500-$1000, asking to reduce or match existing advertising rates that are generally $200-$250 less than their current rate + 10 weeks free? We have done a few...

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