Anonymous member's profile| Property Management | Resident Retention

Why I'm Targeting Small Multifamily in Bowling Green, KY — And What the Numbers Are Telling Me
I've been deep in research on the Bowling Green, KY market for value-add multifamily acquisitions (6-12 units), and I wanted to share what I'm seeing — and hear from anyone who's operating in this...

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And does it hurt your chances for getting an interview?

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Guest Insider I'm a hiring manager. I've had suspicions on some based on wording. I've seen enough resumes to know when something just seems a little off.

Jill Bounds I see AI created resumes with (insert name of company) and __% or $__ for achievements.

Mike Powers Yes. AI filters used.
It is a problem in recruiting because everyone looks reads the same on paper.

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HELP!! Looking for information and / or referrals from those companies whom have decided to outsource their accounting functions. Looking for the good, the bad and the ugly.

Jaymz Yates we use ohi. not bad.
OHI - Real Estate Accounting share.google/yHuOcRW2iKUMMAhbg

Google Search

Miles Scruggs If you have an existing organized detailed process with thought out controls and checks it is just fine and straight forward. You simply need to shop for competency.
If you don’t have that already your problems just compound.

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Frequently used? Worth adding? Thank you for your feedback!

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And/or is working remotely either vendor side or multifamily side? Looking for a change of pace.

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Monique

Anonymous member Best decision I ever made!!

Kathy Porter Yes, but I’m about to be hybrid, 2 days a week, starting in June.

Victoria Cowart

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For those that have experience with these (or others), which have you seen perform the best?

Also curious how these are actually structured - are they all essentially a combination of a Knowledge Base layered with an LLM, or are some truly more advanced/autonomous in how they learn and respond?

Would love any feedback!

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Monique

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Guest Insider If you are looking at the Yardi solution is it safe to assume your PMS is Voyager? If so some solutions like Elise are great. Integration is important and worth understanding what data flows between the two systems.

Guest Insider Be careful what CRM tool you’re using, we ran into lots of issues with running Funnel and EliseAI together.

Karen Kossow We are working with BetterBot on our affordable communities. Some growing pains relative to the challenges created by situations you find in affordable that you don't with others. To me they are much more responsive and easy to work with relative to changes than EliseAI.
Go read some of Lisa Trosien's posts on LI relative to AI and how all of our customers are getting the same AI responses. I know that once we work through the challenges with BB I'm going to have to do some more customization work so that we don't sound like anyone else. Somebody else oversees Elise and our customers are getting the same generic content that everyone else is getting for much of the communication.

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Even afraid?We are being engulfed with discussions about all the great things that are going to happen with AI implementation, but those are often from the company perspective.

How are you all, as individuals, reacting to AI?

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Does anyone know if in California, it’s legal for the company to require payback (potentially pro-rated) of leasing commissions if the resident terminates early? If yes or no, do you have a source for back up?

Mya Estrada and Monique

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Guest Insider I don’t know about legal…. And regardless of the State…sounds like a pretty crappy way to treat leasing professionals.

Anonymous member I mean….
What’s the commission $75 or $100????
I can understand if a manager didn’t pay the leasing agent commission if the resident was super upset and moved out within the same month they moved in. Usually the bonus commission isn’t paid until the end of the month after the new person moved in, so that COULD POSSIBLY make sense. However , if the person lived there for 3-4 months and early terminated their lease…..no. Especially because the early termination fee would have been charged which is quite a large amount of income. A payback would be really ridiculous.

Ronald Clayton Anonymous member 309 I believe once the lease is executed, the agent has the right for that pay and the mngt/ owners need to include those commisions at a pro rated damages to lease holder.

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Long read -
My patience with non-leaseholders running the show has officially left the building. It’s amazing how many people suddenly become legal experts when eviction shows up and they have no lease to stand on.
We’ve had an ongoing DV situation for at least 3 months (I am new at this site)....

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Would anyone have insight on getting started in Multifamily Talent Acquisitions / Recruiting? I’ve worked on-site for 11 years and would love to make this transition! Very ambitious and have hired some great team members through the years!
These are not roles I ever see posted on job boards. Any suggestions on an in-roads?

Chelsea Kneeland

Thu-Van Cunningham Try finding a recruiting coordinator role or sourcing to gain the some insight on how / where to identify candidates. You could also start recruiting with a agency that is specifically for multi family.

Guest Insider recruiting.paylocity.com/Recruiting/Jobs/Details/3…

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Factors to showing up in LLMs.

A: Quality content written for humans and AI (AEO/GEO) E-E-A-T
B: LLM.txt files (if your website platform doesn't support, your chances are greatly decreased).
C: FAQ + JSON-LD
ability to change the SCHEMA markup
E: Trust Signals: Domain Authority, GMB reviews

Add...

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Jessica Welch Let’s Talk! Do you have any training resources for the words above that we don’t know what mean? I would love to understand all of these terms and how they contribute to our industry.

Anonymous member Jessica Welch I do not have any training resources as everything I have learned about AEO/GEO/AI optimization is self taught. There are some great resources on-line, check our SEERinteractive, MOZ, and Linkedin has a wealth of knowledge. Here are some resources on youtube: www.youtube.com/results...
Our Industry:
There's something called "Decay in LLMs" meaning that any AI optimizations are only good for 2-3 weeks at best due to how LLMs ingest information.
Example: you have 2 standalone websites optimized for AI & SEO, your competitor comes along and they launch new content, AI agents go out and digest this new content w/ the potential of "harming" your efforts and "Visibility", to stay visible, it requires constant content updates. Why standalone sites in our industry might become a resource / tool for "Marketing" not "acquisition"
Some of the LLM optimizations I've done 3 months are still producing results in GPT, Perplexity, Gemini and Google AI mode.
Brent Williams would love... Show more

Jessica Welch I do not have any training resources as everything I have learned about AEO/GEO/AI optimization is self taught. There are some great resources on-line, check our SEERinteractive, MOZ, and Linkedin has a wealth of knowledge. Here are some resources on youtube: https://www.youtube.com/results...
Our Industry:
There's something called "Decay in LLMs" meaning that any AI optimizations are only good for 2-3 weeks at best due to how LLMs ingest information.
Example: you have 2 standalone websites optimized for AI & SEO, your competitor comes along and they launch new content, AI agents go out and digest this new content w/ the potential of "harming" your efforts and "Visibility", to stay visible, it requires constant content updates. Why standalone sites in our industry might become a resource / tool for "Marketing" not "acquisition"
Some of the LLM optimizations I've done 3 months are still producing results in GPT, Perplexity, Gemini and Google AI mode.
Brent Williams would love to get on to a panel to discuss how AI optimizations are going to change marketing strategies as we move faster into the "Zero Click" experience.

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I’m am struggling how to handle this because my property management background and then struggling as the resident.
I know that the noise I’m dealing with from my upstairs neighbor is absolutely not normal living noise. It is but it’s not at the same time.
We have been here a month and it’s...

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Valerie Sargent I’m so sorry. 😢 This actually happened to me about two and a half years ago. I had never been an unhappy resident before. It was due to poor subfloor installation primarily, with some additional upstairs neighbor issues with noise disturbances as well (abusive behavior, bedroom activities, loud guests). Any effort to “soften” the noise like rugs, etc. were unsuccessful because it was a structural issue with hard floors that were improperly installed upstairs. It was not an issue that could be fixed unless they pulled up the floors. Ultimately I wrote a letter citing evidence in the form of video links to the noise examples, decibel meter readings (surpassing the allowance for what was normal for the exterior noise levels in the city), and health data from my Oura ring showing increased heart rate at certain times, along with local and state ordinances. I asked for relief in the form of noise proofing or release from my lease. I’ve never been so miserable in my life. I only lasted 5... Show more

I’m so sorry. 😢 This actually happened to me about two and a half years ago. I had never been an unhappy resident before. It was due to poor subfloor installation primarily, with some additional upstairs neighbor issues with noise disturbances as well (abusive behavior, bedroom activities, loud guests). Any effort to “soften” the noise like rugs, etc. were unsuccessful because it was a structural issue with hard floors that were improperly installed upstairs. It was not an issue that could be fixed unless they pulled up the floors. Ultimately I wrote a letter citing evidence in the form of video links to the noise examples, decibel meter readings (surpassing the allowance for what was normal for the exterior noise levels in the city), and health data from my Oura ring showing increased heart rate at certain times, along with local and state ordinances. I asked for relief in the form of noise proofing or release from my lease. I’ve never been so miserable in my life. I only lasted 5 1/2 months during my 12 month lease - thankfully they released me from my lease and I was able to move. Two moves in one year was not ideal, but it was worth it. Never in my career in walking hundreds of apartments throughout multiple states had I ever heard anything like this noise. None of my friends had either. Good luck. I unfortunate could get no relief in my situation, but I was happy to be released.

Guest Insider Sounds like apartment living is not for you

Fred Montgomery I was curious about what is an example of 90 decibels. It said a lawn mower, a motorcycle, heavy traffic. I can’t imagine anyone not realizing they are making that much noise. I worked in an apartment complex once where I ended up blowing insulation between the floors because the truss system was amplifying sounds. A lot. I miss the good old days when everyone had carpet and padding.

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Is there a tactful way to tell an upstairs neighbor their “bedroom activities” late at night/early in the morning are causing a disturbance to their downstairs neighbors?

Monique

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Guest Insider I have had this conversation. Honestly, they tend to be super embarrassed and it doesn’t happen again once this conversation happens.
I just told her the neighbors could hear their private moments in their bedroom and they weren’t so private as they thought.

Guest Insider 😅🤣 I had this happen to me I kept getting complaints at the office about the people's headboard hitting the wall all the time day and night I had to literally talk to him about it. It was a little embarrassing but funny at the same time.

Anonymous member Tell them youre gonna join in since theyre keeping you awake. 🤣🤣🤣

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What is the best online job listing site for property management jobs today?

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Guest Insider Indeed gets us the most traffic for on-site roles by far

Kim Lendway msbresources.com/

Stacey Pichette Indeed or LinkedIn

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We ripped out 2 bath cabinets, cut out mildew, did mold remidiation, replaced, repainted and cleaned the area in 2 adjacent apartments and THAT was $6k.
How is a wet vac and fans $6.7k and what recourse do we have? I'm ready to raise hell over this.

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Monique

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Guest Insider They are an insurance fire/water restoration company. Do not call them unless you have an extremely large claim.

John cox Yes they are expensive. They are expensive because they are on call 24/7 and they do it right the first time. You have 24 hours to get carpet and walls dried out before mold starts to form. You are paying for the equipment, the people and the expertise. That bill is nothing compared to litigation 1-2 years down the road because you have unaddressed mold issues in your walls. My previous company made it policy to call remediation for all serious floods because we dealt with the litigation.

Guest Insider ServPro are amazing at what they do, but they’re notoriously known for doing the most AKA being the most expensive option. However, you do get the peace of mind with knowing it was remediated the right way. I think they know that when they get called out, an insurance claim is typically involved so they can charge whatever and get away with it.

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Anonymous member

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