Hey everyone! I have a general question about organic traffic from social media. How is social media handled by your company? If the on-site team is in charge, which team member does it? Is there an approval process? Do you have a designated marketing team for it? Let me know!
I'm a new marketing assistant with zero background in marketing and everyone I've talked to says it's the on-site team's job to create and post content regularly, but...Hey everyone! I have a general question about organic traffic from social media. How is social media handled by your company? If the on-site team is in charge, which team member does it? Is there an approval process? Do you have a designated marketing team for it? Let me know!
I'm a new marketing assistant with zero background in marketing and everyone I've talked to says it's the on-site team's job to create and post content regularly, but marketing teams post the lead generating posts. Let me know how you/your team(s) handle it, and any advice you may have!
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Give it to me….the good, the bad, the ugly with valet trash. My community is signing up with Valet Living and I’m curious of everyone’s experience and opinions on the added amenity. Thanks!
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Thoughts on working for Greystar as a PM? I’m curious to know your thoughts on pay, benefits, relationship with upper management/owners, expectations, etc. Thanks in advance!
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Does your assistant collect on past due accounts? If so how often? I’m AM is great at so many things, but delinquency is not a strong suit of hers. I’ve sat down and gone over expectations but unfortunately our company doesn’t have any goals or bonuses when it comes to delinquency, so other...
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Dilema. I need advice lol
So, I've been working with a company for almost two years and have done three lease ups with them. I had to move away from my second one because I had to move closer to my family. According to company policy, you have to complete the paperwork in order to get paid out your commission but it says that it's up to the property manager's discretion how it's awarded. Prior to leaving, I had a feeling I'd run into an issue...Dilema. I need advice lol
So, I've been working with a company for almost two years and have done three lease ups with them. I had to move away from my second one because I had to move closer to my family. According to company policy, you have to complete the paperwork in order to get paid out your commission but it says that it's up to the property manager's discretion how it's awarded. Prior to leaving, I had a feeling I'd run into an issue so I lowkey recorded my old property manager saying that nothing would happen to my commission unless I did the prep paperwork (which I did). Fast forward to now at my new property, I have not been paid out for any of those commissions and the last time I attempted to communicate to that manager and her upper management, I completely forgot I had that recording so it wasn't something I even thought to bring to the table. We're talking $1,200+ that I worked super hard to close. I don't want to stir up too much trouble because I do plan on doing apartment locating with this company in the near future once I'm licensed and gone from the company. Is it honestly possible to avoid making a bad mark with this company to not be able to work with them in the future? I'd like to hear some insights on this situation.
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I'm struggling getting anything done with so many residents coming in to talk about their personal lives. I think they consider me a friend, which I guess is kind of nice, but it is way too much information and they take up so much TIME! How do you guys handle this without being rude?
This is an anonymous post shared with the team at MFI.
Is it common practice for a community to only do scheduled appointments on Saturday when there are two sales associates?
Walked in to a community where two young ladies were sitting there with literally nothing going on and they informed me I need an appointment. I asked if they had a scheduled appointment coming in shortly, they said no.
As someone who prides themselves on customer service, I was very surprised they refused to tour and a...Is it common practice for a community to only do scheduled appointments on Saturday when there are two sales associates?
Walked in to a community where two young ladies were sitting there with literally nothing going on and they informed me I need an appointment. I asked if they had a scheduled appointment coming in shortly, they said no.
As someone who prides themselves on customer service, I was very surprised they refused to tour and a strange policy if that is the case. I certainly can understand if they were slammed or had pending appointments.
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Anyone use Flex at their properties? How do you like it?
Did your other income for late fees decrease significantly or Evictions?
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What do you believe are the expectations of a “touch up” or “sparkle clean” for leasing agents prior to a move in. At my last few properties I’ve noticed leasing agents have become more of a cleaner than leasing agent almost with the amount of time they spend touching up units.
I always...
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Hello! In my role on the HR side of property management, I am seeking information on standard staffing levels per door across the industry, including both maintenance and office staff. Does the type of housing, such as conventional versus student housing, and the property type, such as single-family...
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I work on the vendor side now, but spent over 15 years on-site. I recently started looking for an apartment for the first time in 16 years.
I am amazed at the number of sites I’ve visited or messaged that will not show an apartment if there is only one person scheduled to be in the office at a certain time. When I was on-site, we simply put a note on the door and showed apartments.
Is that a common practice now?
For reference, this is in the DFW...I work on the vendor side now, but spent over 15 years on-site. I recently started looking for an apartment for the first time in 16 years.
I am amazed at the number of sites I’ve visited or messaged that will not show an apartment if there is only one person scheduled to be in the office at a certain time. When I was on-site, we simply put a note on the door and showed apartments.
Is that a common practice now?
For reference, this is in the DFW area of Texas.
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How do you handle people that just will not stop with complaints that waste your time (yet still be kind and professional)?? Time wasters who suck the life out of your day over extremely minor or not real issues??
For instance, I have a man who insists his water/sewer bill should be lower (it’s already low!!!!) . He’s has called the city utility dept and also the utility billing provider questioning why his bill is like….$40. Insists he was...How do you handle people that just will not stop with complaints that waste your time (yet still be kind and professional)?? Time wasters who suck the life out of your day over extremely minor or not real issues??
For instance, I have a man who insists his water/sewer bill should be lower (it’s already low!!!!) . He’s has called the city utility dept and also the utility billing provider questioning why his bill is like….$40. Insists he was traveling for extended time and that there should be much less reported usage! They tell him to speak to the property manager. Now he’s back for a 3rd time to our office and tells me he wants 20 mins of my time to discuss this, and the usage calcuations as he now believes it’s a building related issue and that he’s getting a run around from everyone. He is literally the only resident complaining about water usage. It’s likely because he is retired and has the time to deep dive into small things and doesn’t care how many times he infringes upon people’s work day. While he is a nice man, he’s also stern and loud and expects action be taken or he’ll return for another round of wasting your time to follow up. He has tried to give me tips on how to better manage the property and how we need to enforce fines upon people more often. He just goes on and on, meanwhile I’m not accomplishing things as he essentially wastes my time.
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Marketing then also does 1 post per day per property. These are more curated- outside of Testimonial Tuesday posts which are property specific, most of these are the same post for all properties and tend to be more DC Metro centric rotating around the areas where we have properties. Things like Restaurants We Love or Happy Hour Highlights. The Metro region is small enough that, even if people normally stay in their neighborhood, they will check out restaurants (etc.) in other locations.
I was THE marketing department for many years so feel free to ask me any questions. Grab some ideas from my IG too: www.Instagram.com/LeasingLeah (I don’t sell anything.)