Hello our current management company is dissolving and asset living will be taking over.

We have all been promised to keep our wages and compensation rent packages.

Our owners will still be the same. Has anyone else had to see similar experience or any experience with asset living?

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Do any of you seasoned veterans to the industry ever get frustrated with the lack of kindness, overall care, respect and customer service exhibited today at many properties?
I’m talking about team members who are often younger and openly rude to residents who have legitimate concerns or questions. I truly feel bad for our seniors or residents who are not tech savvy. I would be appalled and furious if someone treated my Mother this way...Do any of you seasoned veterans to the industry ever get frustrated with the lack of kindness, overall care, respect and customer service exhibited today at many properties?
I’m talking about team members who are often younger and openly rude to residents who have legitimate concerns or questions. I truly feel bad for our seniors or residents who are not tech savvy. I would be appalled and furious if someone treated my Mother this way.
Employees act like brand new residents should know everything the day they move in to the community. Today it seems like most people are only concerned about the paycheck rather than being helpful. Show more

Are courtesy officers even worth it anymore?

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Anyone have experience with *both* Entrata’s Eli AI product and Realpage’s Knock AI? Which do you prefer? We use Entrata as our software.

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Porters to Managers : They are the backbone of the multifamily housing industry. They’re not just doing what their job titles say — they’re problem-solvers, customer service reps, maintenance responders, emergency handlers, marketers, and community builders all rolled into one.
And most of them do it while being short-staffed, under-resourced, and expected to meet unrealistic demands.

Not to mention, many of us are doing all this while working...Porters to Managers : They are the backbone of the multifamily housing industry. They’re not just doing what their job titles say — they’re problem-solvers, customer service reps, maintenance responders, emergency handlers, marketers, and community builders all rolled into one.
And most of them do it while being short-staffed, under-resourced, and expected to meet unrealistic demands.

Not to mention, many of us are doing all this while working in toxic environments, under poor leadership, or with managers who create more stress instead of offering support. That kind of environment only adds to the burnout.

The truth is, hourly pay rarely matches the scope or pressure of this work. These roles require critical thinking, emotional resilience, time management, and physical labor — all while keeping calm, professional, and efficient under stress.

We are out here managing someone else’s business. We’re the ones holding it together, keeping it profitable, and doing the day-to-day work that makes the numbers look good. If we’re running your business — take care of us. We should be on salaries that reflect that responsibility.

This industry is demanding. A fair salary structure — one that reflects the responsibilities and workload — wouldn’t just bring financial stability. It would show respect for the people who keep these communities running every single day.

Right now, the gap between what’s expected and what’s paid — plus the toxic work culture many endure — is a major reason why so many great people walk away.

It’s time for that to change. Show more

Curious as to how your teams handle master keys.

1. Does your staff carry a master key that works for all units or do they have to check out individual keys from the office when needed?
2. How do you store and organize all your individual unit keys? Looking for ideas on a secure and efficient...

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Does your management company have a policy about dating residents? I’ve always been told not fraternize with residents from my previous companies. (It’s not me, just to be clear) 🙃

It’s no secret that our beloved industry has changed tremendously in the past few years. Increasing downsizing, declining cultures, treating passonate employees like a number, etc.
It can make you a bit pessimistic.
I’d love to hear from the people that enjoy their jobs, are uplifted by...

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I have a 55+ property that isn't getting a lot of traffic in DFW area. We are on Zillow, Apartments.com, a place for mom, caring.com, run ads on meta and even radio spots. We market locally at events and various senior places. What are we missing?

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I need direction and positive feedback. It’s a shame that I have to preface my request this way when many of our peers tend to respond like the most disrespectful resident we all have.

Having been in the industry for a long time, I don’t know which way to go. I’m a Community Manager living in DFW at a really nice apartment community near downtown, but we have an issue with neighbors smoking in their apartments, which affects the...Longer Read…

I need direction and positive feedback. It’s a shame that I have to preface my request this way when many of our peers tend to respond like the most disrespectful resident we all have.

Having been in the industry for a long time, I don’t know which way to go. I’m a Community Manager living in DFW at a really nice apartment community near downtown, but we have an issue with neighbors smoking in their apartments, which affects the hallways. For context, I am in a mid-rise building that is non-smoking per my lease.

I brought this up to management, letters went out, and that same day—and every day following—this person continues to smoke. Being in management myself, I always extend grace as I’m pulled in many directions, but now I feel like my kindness is being taken for weakness. If they respond, it’s two weeks later. I’ve had to email the regional manager to get a response from the Community Manager, and when they do respond, the tone of the email pretty much says that nothing can be done. In fact, in the last email, I was told that they can’t control what people do in the comfort of their own home, which is absurd, as there are rules and regulations, specifically regarding the non-smoking policy.

I don’t mind if anyone smokes weed or cigarettes, but they should do it on the balcony where others aren’t impacted. I introduced myself to the manager when they first arrived and again at a resident function, but the manager dismissed me, while the office team looked puzzled afterward. I purposefully scale back my approach because I don’t want to be aggressive or rude. When I’ve stopped by the office, the manager isn’t there, or the times I try to schedule an appointment don’t work. It’s a small management company, so the regional manager can prevent issues from escalating. The previous manager was hands on and addressed any issues I or neighbors made her aware of. There was an Issue like this before and the previous manager evicted them.
As we know, this industry is small, and I don’t want to cause any problems. I don’t want anything to negatively impact me if I decide to move companies, as your peer today could be your manager tomorrow. If I am held accountable for not bringing my trash container in before the office opens, surely they should be held responsible for smoking in their apartment. Show more

I'm curious, has anyone in this industry quit a company, because the company they work for, is basically defrauding vendors and pretends they will send out payments to avoid liens and still requests the vendors to keep doing work, knowing full well they have no intention to pay!! Would you leave to avoid being associated for such shady practices??

Does anyone have any tips on how to enter in to the compliance side? I’ve been a property manager for 12 years - 6 of those in affordable. Im just looking for a change. I do have a HCCP certification. Would other certifications be beneficial? TIA!

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