Technology's Impact on the Resident Experience
Anyone work at a non smoking community where management/ owners-refuse to enforce policy? We have received photos of residents smoking thru out the property yet they don’t want us to send violation letter or fine and won’t change policy to a smoking accepted community.
Asking for a friend. What would be your best advice to someone who is starting a new lease up as a Manager with no lease up experience?
On today’s episode of property management…. 😂
Many employees feel overworked and underappreciated. While a paycheck ensures survival, it doesn’t provide fulfillment. How can we motivate employees to feel excited about their work, benefiting both them and the business?
Employee morale is essential for success, but most workers earn just enough to get by. They want appreciation, support, and acknowledgment from their employers. Small raises often don’t make a big difference, especially with...
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It is NOT about drill sergeant boot camp mentality.
I will jump in deep...do you raise people up to your standards, or do you look for paths of lease resistance ?
I applied for a 1 br. apartment on a new building. They have sent me a notice for an interview. Once I got there, they notified me that I could only get a studio do to my income. Shouldn't the compliance person have noticed that I didn't qualify for the 1 bedroom before interviewing me for the 1...
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Hi looking for opinions/recommendations on how many units a regional manager should oversee? Is there a rule of thumb? How big should their portfolio be? TIA
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Good afternoon, we have been searching for a space like this since we started our business. My wife and I started our valet trash business last year after working part-time for one of the national trash companies. We started as a way to help pay for our daughter's college. We quickly realized that...
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Hello - need some advice. How do you handle residents who refuse to sign a new lease term and try to get themselves rolled into a month to month ( we aren’t offering month to month right now and the client wants as few mtm terms as possible )
This may sound horribly basic, but why are owners so set on sticking to the rent values they underwrote when buying a property? What happens if they DON’T and they drop rates? What are the repercussions? Asking so that it makes more sense to me when we speak about rates and their inflexibility to drop prices… Thank you!!
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Lenders require a certain amount of NOI vs the debt payment to be sure the payment is made. This is called debt coverage ration - dcr- typically 1.25 in apartments so $1.25 of noi for every $1 of debt payment (principal and interest )
As your expense go up, which they typically do, your income
Needs to go up to maintain the proper ratio. Your example doesn’t allow this to happen.
So by not keeping up the lender may call the loan, the investor doesn’t get the required return and you may find yourself looking for a job because you haven’t produced the net income that was needed to maintain the value
It takes talent skill and communications to persuade people to rent at the desired rates. That is what a site team is paid for.
Hi all! Looking for a referral for a security camera company that offers live monitoring with voice down. I know Stealth Monitoring is great but having difficulty finding competitors to provide a bid.
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Hey everyone! I have a general question about organic traffic from social media. How is social media handled by your company? If the on-site team is in charge, which team member does it? Is there an approval process? Do you have a designated marketing team for it? Let me know!
I'm a new marketing assistant with zero background in marketing and everyone I've talked to says it's the on-site team's job to create and post content regularly, but...
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Marketing then also does 1 post per day per property. These are more curated- outside of Testimonial Tuesday posts which are property specific, most of these are the same post for all properties and tend to be more DC Metro centric rotating around the areas where we have properties. Things like Restaurants We Love or Happy Hour Highlights. The Metro region is small enough that, even if people normally stay in their neighborhood, they will check out restaurants (etc.) in other locations.
I was THE marketing department for many years so feel free to ask me any questions. Grab some ideas from my IG too: www.Instagram.com/LeasingLeah (I don’t sell anything.)
Give it to me….the good, the bad, the ugly with valet trash. My community is signing up with Valet Living and I’m curious of everyone’s experience and opinions on the added amenity. Thanks!
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You can’t opt out. Residents miss trash pick up. Trash sits in halls and stinks and stains.
Issues with the valet saying they came but didn’t.
I don’t have the time to be Amazon, to be trash valet etc. It just adds to my already busy list.
Again for me as a resident, I’d rather take my trash out myself and save $25 a month.
Thoughts on working for Greystar as a PM? I’m curious to know your thoughts on pay, benefits, relationship with upper management/owners, expectations, etc. Thanks in advance!
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There’s some PM’s who get on a high horse and think their team is there to do all the work they don’t feel like doing , someone to shift blame onto and of course leave and are never there but somehow the team is the problem. Nevertheless give it a try I’ll go back in heart beat just as long as I know who it working with lol 😆
Does your assistant collect on past due accounts? If so how often? I’m AM is great at so many things, but delinquency is not a strong suit of hers. I’ve sat down and gone over expectations but unfortunately our company doesn’t have any goals or bonuses when it comes to delinquency, so other...
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Dilema. I need advice lol
So, I've been working with a company for almost two years and have done three lease ups with them. I had to move away from my second one because I had to move closer to my family. According to company policy, you have to complete the paperwork in order to get paid out your commission but it says that it's up to the property manager's discretion how it's awarded. Prior to leaving, I had a feeling I'd run into an issue...
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19 MarEvent starts in:
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26 Mar
![[DAY 1] Leadership Lab: Technology's Impact on the Resident Experience](https://www.multifamilyinsiders.com/images/uploaded/LeadershipLab.png)