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Give it to me….the good, the bad, the ugly with valet trash. My community is signing up with Valet Living and I’m curious of everyone’s experience and opinions on the added amenity. Thanks!

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Guest Insider I don’t personally like it… it’s an additional admin burden to enforce and a common resident complaint is they’d rather take out their own trash, but it’s a mandatory fee for everyone so they have to use it. Depending on a residents schedule some may not even benefit if they can’t put trash out during the pick up times.
I’m happier without it from an on site perspective

Jessica Romero I live in a building that runs the program really well. It’s multiple 4 story buildings with two staircases and 1 elevator per building.
I get monthly emails reminding us of rules. We get text alerts on holiday schedule changes reminding us not to set out trash can.
The program runs well. I don’t see cans out during non service hours. My hallway is clean.
The trash compactor isn’t super close to my apartment so I don’t mind the service fee.

Guest Insider Residents don’t follow the rules, but Valet Living actually hosts an open house with light food for the residents and the “complainers” attended. They were feeling better about the service after that.

Anita Alberger I loved having Valet Trash as a resident. As a manager you have to manage it like anything else. If someone left trash out they got a fine in my building
Set the rules and execute them
Valet also has the best of the best people! They are a very good company
SOLID 💚

Guest Insider Check and see if you can have the valet living app included in your agreement. It doesn’t solve everything but it does help you hold the resident accountable with them signing up for the app and reporting service issues through it directly to Valet Living. I live onsite personally and I have the all push notifications on so it lets me know when to put trash out, when trash has started, and when its last call which they can report if there were missed at that time.

Guest Insider Cool concept if they actually had a trash buggie to roll around that climbed stairs or whatever to eliminate trash juice. But they dont. Trash juice all up in the breezeways/hallways. Bugs. Odor from trash. Trash violations that SHOULDNT be violations OR someone should be violated but isnt. We had one lady come in saying she got a violation for her trash being too light. TOO LIGHT?!?! EXCUUUSE ME?!

Gerry Hunt My experience with them as a resident has been good.

Guest Insider Hate Valet Living and their team! I used them for 4 years and ended up having to get out of the contract and now using a new company that I love. VL would do what’s called “staging” which means one guy would gather the trash and leave it on the ground in a pile in front of the buildings. Another guy is supposed to ride by and pick it up BUT they forgot every single night which left huge piles of trash all around my community. Then a lot of residents would complain that their trash was missed. Upper management would sound concerned but never followed up and fixed the problem. They attempted to have one last meeting with me and I was then able to vent and tell them how I felt about their service. It was HORRIBLE!!!! Don’t use Valet Living.

Guest Insider Both properties I’ve dealt with it on has been a nightmare. Made our breezeways trashy, more work for us with violations, horrible. Don’t get me started on the animals, no matter the little time the trash is out. But… properties with indoor breezeways and elevators… much better experiences.

Jason Mallette I'd like to hear the good and bad of this too, as my property is also considering this service

Allie Gartside Yes as a resident and pm professional, I don’t like it.
You can’t opt out. Residents miss trash pick up. Trash sits in halls and stinks and stains.
Issues with the valet saying they came but didn’t.
I don’t have the time to be Amazon, to be trash valet etc. It just adds to my already busy list.
Again for me as a resident, I’d rather take my trash out myself and save $25 a month.

Harold West Valet trash by any company, you’re going to have issues, not one is perfect. You have to manage your resident and the vendor about the same amount of time. The vendor issues I’ve dealt with are lack of reliable staff, therefore creating thorough pick up issues and weather issues, when they should not be issues.

Vicki Johnston Let me say I wish the admins of the group wouldn't let anonymous posters speak badly about companies. If you've had a bad experience or you're really just wanting feedback, then as professionals we should all be able to speak freely and show our faces. With valet trash, I've had a bad experience with a company I won't name here and Valet Living fortunately got me out of a very bad situation. Valet Living has been a good partner not only with the trash but helping me with events, they have an app that communicates directly with my residents, and I have local people to reach out to. It's also the PM's responsibility to ensure the residents follow the times, etc. This is a nice amenity to offer and a great income. If it's ran correctly with a good partner, should not be a headache or additional work for the community team.

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Ecoclearsolutions.net

At EcoClear Solutions, we pride ourselves on providing reliable valet trash services for apartments across the Dallas Metroplex. With years of experience in the waste management industry, we specialize in eco-friendly valet trash solutions designed to enhance convenience...

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Waffle House is a favorite guilty pleasure for many of us. (I love a sausage, egg, and cheese grit bowl. Drop your favorite dish in the comments.)They have iconic subway tile on the walls with a black and white checkerboard border as decor. I have it seared in my brain from the many visits I have across multiple states to the "awful waffle" over the years. Can you picture it? So in your rental units many a customer has served up t ...

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Anyone work at a non smoking community where management/ owners-refuse to enforce policy? We have received photos of residents smoking thru out the property yet they don’t want us to send violation letter or fine and won’t change policy to a smoking accepted community.

Brent Williams

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Good morning wonderful professionals, I hope everyone is well. Now that the tariffs are live, let’s dive in the real estate components that will be effected.

New tariffs on essential construction materials are expected to drive up costs for both residential and commercial projects. Materials such as aluminum conduit, structural steel, lumber, and steel decking have already been experiencing inflationary pressures, with price increases of up to 12.5%... Show more

Brent Williams and Joanna Conradson

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Everyone seems to be talking about Work Place Cultures and how bad they are. A broken workplace culture can be challenging, however it's necessary for the well-being of the team to fix it! By openly acknowledging the issues & working together to find solutions, we can improve morale, trust, productivity, & retention.If you're looking to change the culture, here are some tried and true methods that can help you make a positi ...

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Social media has never been more powerful. With its unparalleled reach, it connects, entertains, informs, and builds relationships. As the world changes, so does the way people interact online. If you want your social media content to remain relevant, you need to understand the shifts in user behavior and tailor your content to meet today's needs. Whether you're a property manager, owner or developer, here are some tips for connecting with renter ...

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Revenue-Generating IPTV for Multifamily: Harnessing Bulk Stream Technology in 2025As the demand for seamless, high-quality entertainment continues to rise, multifamily property owners are discovering a golden opportunity to enhance resident experiences while boosting their bottom line. Enter Revenue-Generating IPTV for Multifamily—a cutting-edge solution leveraging the latest bulk streaming technology to deliver premium television services across ...

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Boost Occupancy and Retention with One Simple...

Struggling with low occupancy, resident retention, or expense management in multifamily? It’s time to rethink your approach. In this video, Steven from Chasing Tomorrow reveals why focusing on process—not outcomes—is the key to sustainable success and great teams. Learn how the words you use shape your team’s focus and how a simple language shift can transform your KPIs. Here’s what you’ll discover: Why obsessing over outcomes like leases and...

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Asking for a friend. What would be your best advice to someone who is starting a new lease up as a Manager with no lease up experience?

Guest Insider Get ready to give up your work life balance haha. I would say thinking ahead is really important and being proactive vs reactive.

Pat Wiley The best way to guarantee success is to make sure your leading staff is composed of people who are warm and friendly and genuinely enjoy helping others. Experience should not matter .
Hire Zest and train the rest!

Guest Insider My 💯 favorite! Perfect time to invest in your staff. You get to hire and train who you choose. You get to choose most of your vendors. Then you get to set the tone in the community. It’s yours to the fullest! You get to own that whole success, you have to own your failures too but your owners and regionals should help you with whatever you need. Good luck!!!

Guest Insider On one side it's an awesome experience. When I was onsite, I enjoyed meeting every new person that moved in and I knew my entire resident profile. Keep in mind, you have to be flexible dates, as they are not solid in construction. You're not going to make everybody happy. But the rewards at the end can be amazing! Wish you the best!

Karen Kossow Lease ups are a lot of work, but also a lot of fun. Make sure that you're committed to it. It won't be 9am-5pm. You will have all kinds of crazy maintenance challenges (if you don't, you're lucky) as it takes about 2 years to work through the "new building kinks" and most residents who experience a challenge expect a new building to be perfect.
If you have a resident event budget- use it. Get your residents connected to each other so that they help you to "sell" the building.
Utilize all tools and technology available to you to their fullest as they will help you in the long run even if they take up a little more time in the beginning (ex.- Realync for apartment level video tours to add to your website. Customers can "self-tour" before coming in which should cut down on the number of apartments your leasing team has to show). There's so much more I could go into (I'm in marketing and have done the marketing for over 20,000 units worth of lease up over my career). I will share... Show more

Lease ups are a lot of work, but also a lot of fun. Make sure that you're committed to it. It won't be 9am-5pm. You will have all kinds of crazy maintenance challenges (if you don't, you're lucky) as it takes about 2 years to work through the "new building kinks" and most residents who experience a challenge expect a new building to be perfect.
If you have a resident event budget- use it. Get your residents connected to each other so that they help you to "sell" the building.
Utilize all tools and technology available to you to their fullest as they will help you in the long run even if they take up a little more time in the beginning (ex.- Realync for apartment level video tours to add to your website. Customers can "self-tour" before coming in which should cut down on the number of apartments your leasing team has to show). There's so much more I could go into (I'm in marketing and have done the marketing for over 20,000 units worth of lease up over my career). I will share something that worked really well for a 443 unit upscale lease up that we just stabilized this week (12.75 months to stabilize). We use Cobu (resident engagement app) and started prompting our approved applicants to sign up before moving in. We saw incoming residents start to form bonds with existing residents before move in day. This contributed to (obviously not the only reason) an incredible sense of community that I haven't seen in my over 30 years in the industry. Our residents at this building WANT to tell others how great it is (and usually in ways that we're not paying for- meaning, they'll tell people about us but not tell them to say that at the point of initial contact so we're not paying out a resident referral fee for that move in. We do use Rentgrata which has costs associated for leads who chat with a resident before moving in (and a monthly cost) but that has worked well for us also.

Guest Insider Touch everything in every apartment multiple times before someone moves in

Mya Estrada Awesome question. There is some great advice in these comments!

Guest Insider Lease ups aren't for the faint of heart, that's for sure! But if you're up for the challenge, it can be incredibly rewarding. Just remember to take care of yourself and don't be too proud to ask for help when you need it. You got this! 🎉

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Curious: are you seeing a higher demand for luxury living in multifamily or a more simple - efficient workforce housing within your local market? What sector do you prefer as you are building your company's portfolio?

Boost Occupancy and Retention with One Simple...

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