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Hey everyone! I have a general question about organic traffic from social media. How is social media handled by your company? If the on-site team is in charge, which team member does it? Is there an approval process? Do you have a designated marketing team for it? Let me know!
I'm a new marketing assistant with zero background in marketing and everyone I've talked to says it's the on-site team's job to create and post content regularly, but...
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Brooke Frederickson "it's the on-site team's job to create and post content regularly, but marketing teams post the lead generating posts." This is generally how we do it also. Your website isn't where you'll post things like resident events, but those are great for social media. If I'm searching for a place to live, social media is one of the things that I'm checking out as part of that process. You want to show the things that might be unique about living in your community. You want to show things like happy smiling residents at events. That's what we need the on-site team to be posting for - to be posting about the things that make their community unique. If your post only gets a small number of views, but those views are all current or prospective residents, then you've hit your audience. I don't worry too much about views, my question is always 'what are they seeing if they go to your page? How are your posts promoting your community?' We don't have an approval process for posts, but I do check... Show more
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Brent Williams Brooke Frederickson Really like this. And to add, I think providing a series of example posts to the on-site teams is probably helpful. Not everybody has an "eye" for what makes a good picture/post, but they can often mimic and example.
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Brooke Frederickson Brent Williams completely agree about examples - I send out a weekly 'ideas' email to my own site teams and use screenshots trying to demonstrate 'do this and not that.'
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Anonymous member Thank you everyone for your comments!!! For those who request content from on-site teams but edit and post, what process do you do for this? Do you send prompts, specific requests, or do they just send you pictures and videos regularly? Or do you travel on site to make the content yourself?
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Guest Insider It’s a lot to ask on site staff to also be digital marketing experts.
We have a lot of management companies that hire us to do this for them & typically the PM or RM approve our posts.
My primary advice is to focus on FB & IG but also see what is big in your market. FB/IG are standards that everyone expects you to be present on but if TikTok is HUGE in your market, then you may want to focus there first. Create content for one platform & repost across platforms.
On site made content is the most important. But having a marketing expert take that content & utilize it properly is the most important part of it.
Would love to chat more if you want to book a call! No sales, just brainstorming!
www.theimpactagency.ai
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Brooke Nuber-Soldate On site has the content access so they do organic. Marketing does paid.
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Karen Kossow We take a 2-pronged approach. Our properties are responsible for 5 posts per week with 2 monthly deadlines (the 25th for content for the first half of the next month and the 5th for the remaining content) for content to be entered into SOCi. We will take "place holders" for things like resident event recap posts. These posts are supposed to be local/relevant posts with half being property-centric in some way. Marketing then reviews/approves, etc. these posts.
Marketing then also does 1 post per day per property. These are more curated- outside of Testimonial Tuesday posts which are property specific, most of these are the same post for all properties and tend to be more DC Metro centric rotating around the areas where we have properties. Things like Restaurants We Love or Happy Hour Highlights. The Metro region is small enough that, even if people normally stay in their neighborhood, they will check out restaurants (etc.) in other locations.
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Leah Love I’ve used programs like Hey Orka that lets multiple people approve and collaborate. I do believe Canva now offers this as well.
I was THE marketing department for many years so feel free to ask me any questions. Grab some ideas from my IG too: www.Instagram.com/LeasingLeah (I don’t sell anything.)
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a Guest created a new topic ' Valet trash' in the forum. yesterday

Ecoclearsolutions.net 

At EcoClear Solutions, we pride ourselves on providing reliable  valet trash services  for apartments across the Dallas Metroplex. With years of experience in the waste management industry, we specialize in eco-friendly valet trash solutions designed to enhance convenience...

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 Waffle House is a favorite guilty pleasure for many of us. (I love a sausage, egg, and cheese grit bowl. Drop your favorite dish in the comments.)They have iconic subway tile on the walls with a black and white checkerboard border as decor. I have it seared in my brain from the many visits I have across multiple states to the "awful waffle" over the years. Can you picture it? So in your rental units many a customer has served up t ...

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Anyone work at a non smoking community where management/ owners-refuse to enforce policy? We have received photos of residents smoking thru out the property yet they don’t want us to send violation letter or fine and won’t change policy to a smoking accepted community.

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Good morning wonderful professionals, I hope everyone is well. Now that the tariffs are live, let’s dive in the real estate components that will be effected.

New tariffs on essential construction materials are expected to drive up costs for both residential and commercial projects. Materials such as aluminum conduit, structural steel, lumber, and steel decking have already been experiencing inflationary pressures, with price increases of up to 12.5%...
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Good morning wonderful professionals, I hope everyone is well. Now that the tariffs are live, let’s dive in the real estate components that will be effected. <br /><br />New tariffs on essential construction materials are expected to drive up costs for both residential and commercial projects. Materials such as aluminum conduit, structural steel, lumber, and steel decking have already been experiencing inflationary pressures, with price increases of up to 12.5% for aluminum and 11.2% for steel decking over the past year. These additional tariffs are expected to further compound these rising costs, making construction more expensive across the board.<br /><br />The impact on material costs is projected to be significant, with tariffs adding another 8–30% in expenses. As a result, steel decking could see cumulative price increases of up to 29.2%, while lumber costs may rise by 23.8%, according to industry reports from Construction Dive and NAHB. For residential construction, this could translate to an added $17,000–$22,000 in the cost of building a new home. With affordability already strained due to high mortgage rates and low housing supply, these increases will further challenge prospective buyers and homebuilders alike.<br /><br />On the commercial side, the tariffs are expected to raise material costs for industrial and office projects by 14–18%, tightening developer margins and potentially stalling new projects. The higher costs could slow overall construction activity, leading to fewer new developments and delays in large-scale projects. As a result, the real estate market may experience reduced housing inventory growth and a slowdown in commercial construction, impacting economic activity and investment in the sector.
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Everyone seems to be talking about Work Place Cultures and how bad they are. A broken workplace culture can be challenging, however it's necessary for the well-being of the team to fix it! By openly acknowledging the issues & working together to find solutions, we can improve morale, trust, productivity, & retention.If you're looking to change the culture, here are some tried and true methods that can help you make a positi ...

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Social media has never been more powerful. With its unparalleled reach, it connects, entertains, informs, and builds relationships. As the world changes, so does the way people interact online. If you want your social media content to remain relevant, you need to understand the shifts in user behavior and tailor your content to meet today's needs. Whether you're a property manager, owner or developer, here are some tips for connecting with renter ...

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Revenue-Generating IPTV for Multifamily: Harnessing Bulk Stream Technology in 2025As the demand for seamless, high-quality entertainment continues to rise, multifamily property owners are discovering a golden opportunity to enhance resident experiences while boosting their bottom line. Enter Revenue-Generating IPTV for Multifamily—a cutting-edge solution leveraging the latest bulk streaming technology to deliver premium television services across ...

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Boost Occupancy and Retention with One Simple...

Struggling with low occupancy, resident retention, or expense management in multifamily? It’s time to rethink your approach. In this video, Steven from Chasing Tomorrow reveals why focusing on process—not outcomes—is the key to sustainable success and great teams. Learn how the words you use shape your team’s focus and how a simple language shift can transform your KPIs. Here’s what you’ll discover: Why obsessing over outcomes like leases and...

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Asking for a friend. What would be your best advice to someone who is starting a new lease up as a Manager with no lease up experience?

Guest Insider Get ready to give up your work life balance haha. I would say thinking ahead is really important and being proactive vs reactive.
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Pat Wiley The best way to guarantee success is to make sure your leading staff is composed of people who are warm and friendly and genuinely enjoy helping others. Experience should not matter .
Hire Zest and train the rest!
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Guest Insider My 💯 favorite! Perfect time to invest in your staff. You get to hire and train who you choose. You get to choose most of your vendors. Then you get to set the tone in the community. It’s yours to the fullest! You get to own that whole success, you have to own your failures too but your owners and regionals should help you with whatever you need. Good luck!!!
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Guest Insider On one side it's an awesome experience. When I was onsite, I enjoyed meeting every new person that moved in and I knew my entire resident profile. Keep in mind, you have to be flexible dates, as they are not solid in construction. You're not going to make everybody happy. But the rewards at the end can be amazing! Wish you the best!
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Karen Kossow Lease ups are a lot of work, but also a lot of fun. Make sure that you're committed to it. It won't be 9am-5pm. You will have all kinds of crazy maintenance challenges (if you don't, you're lucky) as it takes about 2 years to work through the "new building kinks" and most residents who experience a challenge expect a new building to be perfect.
If you have a resident event budget- use it. Get your residents connected to each other so that they help you to "sell" the building.
Utilize all tools and technology available to you to their fullest as they will help you in the long run even if they take up a little more time in the beginning (ex.- Realync for apartment level video tours to add to your website. Customers can "self-tour" before coming in which should cut down on the number of apartments your leasing team has to show). There's so much more I could go into (I'm in marketing and have done the marketing for over 20,000 units worth of lease up over my career). I will share...
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Guest Insider Touch everything in every apartment multiple times before someone moves in
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Mya Estrada Awesome question. There is some great advice in these comments!
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Guest Insider Lease ups aren't for the faint of heart, that's for sure! But if you're up for the challenge, it can be incredibly rewarding. Just remember to take care of yourself and don't be too proud to ask for help when you need it. You got this! 🎉
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Curious: are you seeing a higher demand for luxury living in multifamily or a more simple - efficient workforce housing within your local market? What sector do you prefer as you are building your company's portfolio?



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On today’s episode of property management…. 😂

On today’s episode of property management…. 😂
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Good morning wonderful professionals, I hope everyone is well. The latest maturity data from MBA recently shows $4.8 trillion in outstanding commercial real estate mortgages, nearly $1 trillion is set to mature in 2025, with majority including MF and office loans.

Last year’s report indicated that $575 billion in loans were set to mature in 2025, whereas this year’s report shows $960 billion—an increase of $385 billion. This suggests that a...
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Good morning wonderful professionals, I hope everyone is well. The latest maturity data from MBA recently shows $4.8 trillion in outstanding commercial real estate mortgages, nearly $1 trillion is set to mature in 2025, with majority including MF and office loans.Last year’s report indicated that $575 billion in loans were set to mature in 2025, whereas this year’s report shows $960 billion—an increase of $385 billion. This suggests that a significant portion of the commercial real estate (CRE) mortgages originally due in 2024 have been extended into 2025. In fact, of the $930 billion in CRE mortgages set to mature in 2024, 41% were pushed forward, mirroring the trend seen in 2023 when a similar proportion of loans were extended into the following year.The question now is how much longer these extensions will continue. While prices are beginning to stabilize or, in some cases, recover, many property owners will face significant equity losses as these loans come due. However, as more of these extended deals eventually hit the market, prices will likely be more stable, allowing distressed market buyers to better assess their downside risk and participate more actively. This shift should drive higher transaction volumes throughout the year. Blood in the water?
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Let's talk challenges with converting leads. 🗣️ What challenge do you find yourself constantly facing? Vote on the poll below for a chance to win a $50 gift card from our friends at BetterBot ! 🤖



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Guest Insider Curious to see results on this one.
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Mya Estrada Ooh this is interesting!
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Guest Insider I’m not about calling out any one company in this forum but there is one ILS that stands out to me for unqualified leads. Their system immediately sends leads when they only click on your community. The leads almost always have email as the preferred method of contact instead of phone. Follow up is done according to their preference and if they respond at all, they are seldomly actually actively looking or interested in the community.
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Strategic planning, excellent systems, successful marketing, and a growth-oriented mindset are all necessary for scaling a real estate brokerage business. The following thorough guide will assist you in growing your brokerage:Create a clear strategy and visionEstablishing a clear vision of your current state and desired future state for your brokerage, as well as the course (strategies) you will follow, is essential before beginning any scaling a ...

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When California law Assembly Bill (AB) 2801 goes into effect this spring, onsite and maintenance teams will face additional complexity regarding move-ins, move-outs, and security deposits.The mandate requires landlords to take photos of rental units before and after a tenant moves in. The law also requires landlords to provide these photos to tenants along with any itemized deductions.As we in the industry know, what starts in California often qu ...

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