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I am D O N E w/ the industry. It has gone to sh** since COVID.

Where do I go from here? I feel like as a PM, I have many transferable skills into a new industry. However, I haven't received any callbacks in at least a year from employers outside of multifamily without a substantial pay cut. A sales...

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Anonymous member I think the hardest part about the job since covid is the employees, MAN, it’s so hard to find good, reliable employees now!
I’ve been thinking about making a switch to either the AP side, or maybe switching to one of the softwares that I’m super familiar with, either Onesite or Coupa. I am leaving the continental US for Puerto Rico in 5 years and even though I CAN retire at that time, I’m thinking I’d prefer to switch to position I can do remotely but still within the same kind of industry that I’ve dedicated 15 years of my life to so far.
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Anonymous member Anonymous member agreed. The employees I had precovid were great. Promoted all 3 of them at one of my communities. Covid hit. I left the working world completely and stayed home for a little bit. We did the online school stuff with my kiddo. Then hopped into commercial mgmt for a year. When I came back to multifamily, I called 2 of the 3 ladies and they came back to work with me. Most of the people I've had since then, lameeeeee.
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Anonymous member Anonymous member I think switching over to the software side is a really good idea. Good luck with hitting your 5 yr goals! 😊
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Kathy Chaney I agree with you about the industry that I have been in my entire adult life. Since Covid it's not fun anymore. Property owners and management are out of control on their expectations. I have semi retired and am stepping back and going back to leasing. Excited for the prospect of doing the fun part of the job. Helping people find a home. I don't understand that you don't want to do sales, but isn't that what you have been doing all along? Apartment industry is nothing but sales. Difference is that if you get a bad apple you are stuck with them for sometimes years, outside sales, you can walk away and never have to see them again.
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Guest Insider Kathy Winfrey Chaney and HR, recruiting, accounting, bookkeeping, counseling, legal, AP, collections, marketing and soooooo much more!😉
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Anonymous member Kathy Winfrey Chaney it isn't exactly the sales role itself that I dont want. I really dont like driving around. If I was out in the field, I'dgo crazy. It really stresses me so I prefer as short of a commute as possible without living onsite lol. I really dont drive more than I have to. However, I have considered remote sales because that would be different of course. It would just be at the bottom of my preference list of careers.
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Guest Insider Kathy Winfrey Chaney I started out in 1998 as an assistant. Then I quickly became a community manager and did that for 22 years. Here I am at the age of 50 and decided to step down and do what is fun….leasing of single family homes. My days are now enjoyable and I don’t have the stress I once had. I love it. 🥰
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Guest Insider Homebuilding! So many of my skills transferred with a national new homebuilder!
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Guest Insider I completely agree with your statement. COVID changed everything I loved about this industry to everything I despise. After 20 plus years I left and now work as a bookkeeper/office manager from the comfort of my home and I absolutely love it. I continue to follow these groups as a reminder of why I left and don’t want to go back. You have many transferable skills. Break down everything you do and get Chat GPT to help you revise your resume for any new position you are interested in. I do have some friends who work on the software side for Yardi etc so that is also an option. Good luck. Hang in there and don’t let them break your spirit.
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Guest Insider I switched to commercial real estate and it’s been a game changer and so much room for growth. I came in as a Property Coordinator and handle Operations and Logistical side of things with leases and assets. So maybe an idea! Good luck!
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Guest Insider I went to HOA management after 12 years in the industry. Many of my coworkers were in Multifamily before as well. Not for everyone, my husband tried it and did not like it, but I like it better. No leasing, managing staff, and I work from home most of the time.
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Guest Insider I am so sorry. I’m from the south and we never closed our corporate office during covid. We had two departments working in close cubicles so those went hybrid and spread out. Interestingly, no one in the office got sick until Dec 2021. We simply allowed people to borrow whatever PTO they needed but don’t come to work even with the sniffles. It worked for us. Also, the southeast is a landlord friendly area and we didn’t have the massive unpaid rent. We worked with our residents with payment plans and for the most part, those were honored.
I retired recently and actually grieved my job and my friends at work.
I hope you will find a job that becomes part of you- one where you can grieve when you retire. Hugs
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Guest Insider Go work for one of the software companies you use. They all NEED people with realworld onsite experience but also with their specific tools.
I was on the software side for many years before making a recent change out of the world entirely. The money is great also
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Guest Insider A year ago, I switched to manufactured housing communities and RV parks after 25 years in multi-family. It’s so much easier!! They own their own homes, so way less maintenance and bs.
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Guest Insider Don’t count out the vendor side!! I switched to outdoor hardscape sales a year and a half ago and LOVE the freedom, learning a new industry, remote working, and above all people are happy not yelling when we complete a project!! There are great companies out there that do not treat you like a sales person! Our skills as PMs really transfer to project management as well!! Good Luck!
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Guest Insider Definitely don’t mind showing you the vendor side you like it better in sure
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Guest Insider I switched to accounting and worked remote for my same company. Kept my tenure and benefits.
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Morgan Reeves I recommend hiring a professional to meet with you about your transferable skills and help you redo your resume. Resumes are so specific these days with key words and what not. In general the resume landscape has changed so very much in the last few years with scanning systems that will auto reject you etc. The cost is about $400 for resume only $800 for full on resume + LinkedIn profile redo. I have a contact I’m happy to share if needed.
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Thank you for posting this Judy! Insurance coverage was not an issue for Oculus when we became pet inclusive years ago. One of the best business decisions we ever made. Woof! ❤️🐾

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The data for investors is clear: National multifamily headlines are averaging out a story that isn't average at all.Asking prices for U.S. multifamily properties are moving in different directions, and the gap between the strongest and weakest markets is larger than many investors think. LoopNet data from 93 cities between November 2025 and March 2026 shows a difference of over 60 percentage points between t ...

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Something I keep coming back to after looking at how multifamily teams track unit turns.

The process itself isn't the issue. The visibility into it is.

Unit clears. Vendor gets assigned. Then it goes quiet. Nobody has a live picture of where that unit actually is.. what's done, what's pending, who...

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Guest Insider The turn process is where NOI bleeds quietly and nobody connects the math until the month-end report lands.
The physical work rarely causes the delay. What causes it is the communication vacuum between unit clear and unit ready no live status, no milestone accountability, no one picture of what's actually done versus what someone said was done. By day ten, the days are already gone and the conversation shifts to explaining instead of recovering.
What makes this particularly costly across a portfolio is that each turn looks like an isolated event. The pattern only becomes visible when someone is tracking it as a metric rather than a task list.
Every vacant day has a dollar value attached to it. The turns that run long aren't usually a vendor problem or a labor problem. They're a visibility problem that showed up too late to fix in real time.
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The all-in-one solution can be appealing in multifamily. There are fewer vendors to deal with, fewer contracts to oversee, fewer phone calls to make, and (ideally) fewer problems to handle. Waste management, package management, pest control, and offsite storage; all those services and only one number to call. Maybe they throw in a few resident-centric services, like laundry pickup and delivery, for you to ad ...

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From cautious optimism to economic uncertainty, the spring leasing season has featured a variety of dynamics for the rental-housing industry. Tim Bruss, managing director of asset management for San Francisco-based Hamilton Zanze, recently took the time to gauge the pulse of the market. How does the 2026 spring leasing season compare to spring 2025 overall? Bruss: Our overall occupancy rate is largely the same as this time last year, althoug ...

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AI can help multifamily teams turn operating data into a solid 30/60/90 day action plan.

But once the plan exists, the work still has to happen across the tools your team already uses. That work gets done in files, meetings, emails, notes, and task trackers.

And at some point, half the work is just trying to remember what’s been done so far and who’s in charge of what.
That’s why it helps to give your AI tool access to all the places where work...
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AI Can Build Your Action Plan. App Connections Help It Move Forward.

How connected apps help turn AI-generated plans into meetings, emails, and next steps.

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Not the obvious things like leasing, renewals, work orders, or resident events.

I’m talking about the invisible work.

The emotional labor.
The constant problem-solving.
The resident's frustrations.
The follow-up after hours.
The pressure to keep everyone happy while still hitting the numbers....

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This video is for my multifamily family: Here is our hot take on what the new HUD memo means in practice… Last Friday, HUD leaked a memo regarding Emotional Support Animals. I am sure many of you have heard about it. I am excited to tell you that I found a moment to record a quick take on it with our good friend Doug Chasick – That Fair Housing Guy. We usually record these for our Fair Housing Express clients, but we decided that we will share... Show more

Miles Scruggs That’s a really long way to say “Ignore the memo it isn’t relevant in any way shape or form to housing providers.”
The only time you take note of HUD information is when it expands enforcement beyond what is already in FHA, state laws, or established court cases.
Also that LA case should also be ignored entirely. To even consider it isn’t just risk management it is just plain poor judgement.
This tool handles Requests for Reasonable Accommodations comprehensively.
d1q56whfv2mtxi.cloudfront.net/index.html
The downside is that it is useless on a mobile device.
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Guest Insider Thanks for putting this together you two!
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Guest Insider Thanks my friend. Miss you.
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Angel Rogers Thank you!!
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Hey, did you know that the last time the Knicks were in the NBA Finals was in 1999? It's a BIG DEAL, at least to New Yorkers, that they're in the finals this year. Did you also know that the average ticket to Game 3 was $7,683, according to ESPN?Yeah, I'm not going to any of the games, either. (Which is a real bummer, because I love hot dogs and celebrities, and I look amazing in blue and orange.)Luckily, watch parties are a great way to enjoy th ...

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When analyzing residential real estate, most people focus on population growth, migration trends, inventory levels, and affordability.But one of the most overlooked indicators is the Homestead Property Ratio, the percentage of a county's taxable value represented by homesteaded primary residences.In simple terms, it provides insight into where homeowners not investors, second-home owners, or commercial property owners, make up the largest share o ...

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Hey Rick! Long answer coming your way...It's a bit of a mixed bag, but matching an apartment community's name to its street address usually does less for you than people expect — and the Google-ranking argument for it is softer than most assume.The w

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Google May 2026 Core Update Quick Facts

Here are the most important things that we know right now in short form:

Name: Google May 2026 Broad Core Update

Launched: May 21, 2026 at around 11:43 am ET

Completed: June 2, 2026 (12 day roll out)

Targets: It looks at all types of content
Penalty: It...

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Most mortgage professionals are still using AI like an upgraded search engine.

They ask a question, get an answer, and move on.

The real value isn't in finding the best platform. It's in knowing which platform to use for which job.

We already think this way in lending. A DSCR loan, SBA loan, bridge loan, and stabilized multifamily refinance all solve different problems. AI is no different.

In my own business:
• ChatGPT helps me review grammar,...
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Most mortgage professionals are still using AI like an upgraded search engine.They ask a question, get an answer, and move on.The real value isn't in finding the best platform. It's in knowing which platform to use for which job.We already think this way in lending. A DSCR loan, SBA loan, bridge loan, and stabilized multifamily refinance all solve different problems. AI is no different.In my own business:• ChatGPT helps me review grammar, structure, and flow.• Claude is my go-to for longer documents, spreadsheets, PowerPoint presentations, and more complex projects.• Perplexity is where I verify data, research market trends, and fact-check information.I'll often have one platform review the work of another, much like having multiple analysts review a transaction before it goes to a lender.The biggest misconception about AI is that it's replacing professionals.I don't see it that way.AI functions more like an editor or analyst sitting across the desk. It helps me work more efficiently, but it doesn't replace experience, judgment, relationships, or deal structuring.Five years from now, I don't think the most productive brokers will be the ones using the most AI.They'll be the ones who figured out where AI fits into their business and where it doesn't.What AI tools are you currently using, and where have you found the most value?Full Blog : https://lnkd.in/er4P8wjx
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AI, Accuracy & the New Bar of Service Is "At least they got it right" the new highlight of customer service?The bar may have officially dropped.Consumers everywhere have quietly adjusted to average experiences. Accuracy now feels like excellence. Warmth, connection, and genuine service are becoming rare. And AI is accelerating that shift.McDonald's testing of its AI drive‑thru system, ArchIQ ("Archy"), which will be replacing drive through at ...

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You are agreeing to the same price year round, which means in the heavy months of Spring or Summer, it costs them more time, payroll, materials etc. versus in the off months when the weather is more dry they can recoup their costs.

This is pretty simple mathematics.

Otherwise you'd be paying a...

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