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We ripped out 2 bath cabinets, cut out mildew, did mold remidiation, replaced, repainted and cleaned the area in 2 adjacent apartments and THAT was $6k.
How is a wet vac and fans $6.7k and what recourse do we have? I'm ready to raise hell over this.

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Guest Insider Yes. The most expensive option. I only use them when we are dealing with with things like bodily fluids or extreme issues/hazards... and then only when an estimate has been approved.
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Antonio Leon I'll keep that in mind for using them when dealing with these hazards. Thanks!
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Guest Insider That company is known to be overprice. I'd suggest getting your own equipment next time. If it was just running a wet vac and dehumidifiers for 7 days.
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Guest Insider I think everyone has been caught off guard once or twice by Servpro. As others have stated, an estimator should have given you a minimum cost for water extraction, but additional charges for equipment use depends on how long so rates would vary. Simpler to find a local company with more reasonable rates, however, with their larger workforce they are available for after hours emergencies and during holidays, but I would advise using them for small living areas unless we're talking about a pipe burst, sprinkler head, fire damage, bodily fluids,and even mold remediation. Any idea what caused the water damage?
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Robert Edwards ServPro is a large National Franchise & often one of the 1st call emergency Remediation Companies, because they operate 24/7. There are at least (6) different Franchise destinations, just in the Indianapolis, Indiana area...maybe even more.
Unfortunately, they charge hefty prices because of this, but they even send Techs from as far as Chicago to attend IIRC classes here in Indy.
They follow the Remediation 101 playbook verbatim & will execute the demolition & dry-out protocol by the book!
Most of the time they do execute a professional Remediation plan & will respond immediately, but the price is based on insurance estimates, & doesn't typically meet Multifamily self insured budgets. Most of the time, there really isn't anyway to accurately quote emergency water Remediation, because that's not the nature of water damage.
With that said...Yes, they charge a lot. Sometimes more than the restoration portion of the job.
Around Thanksgiving, they demolished at least 200-sheets of drywall, a...
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Robert Edwards We have them in SC too. I never use them because they’re a rip off.
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Anonymous member Was pricing not discussed prior to having the work done?
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Guest Insider They are an insurance fire/water restoration company. Do not call them unless you have an extremely large claim.
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John cox Yes they are expensive. They are expensive because they are on call 24/7 and they do it right the first time. You have 24 hours to get carpet and walls dried out before mold starts to form. You are paying for the equipment, the people and the expertise. That bill is nothing compared to litigation 1-2 years down the road because you have unaddressed mold issues in your walls. My previous company made it policy to call remediation for all serious floods because we dealt with the litigation.
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Guest Insider ServPro are amazing at what they do, but they’re notoriously known for doing the most AKA being the most expensive option. However, you do get the peace of mind with knowing it was remediated the right way. I think they know that when they get called out, an insurance claim is typically involved so they can charge whatever and get away with it.
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 In today's hyper-connected, always-on business environment, focus has become one of the most valuable skills for success—especially in industries like commercial real estate. Many professionals confuse motion with progress, activity with achievement, and busyness with results. As a result, they lose sight of high-impact priorities that actually drive revenue and long-term growth.The reality is simple: focus is difficult, but it is a skill t ...

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Those who know me know I follow Yardi's monthly rent reports closely. Jeff Adler is one of the more knowledgeable trend watchers, not to mention being one of my favorite former bosses. His analysis is one of the better near-term barometers we have for where multifamily is headed. And the message from their most recent monthly update is pretty clear: we're looking at essentially flat year-over-year rent growth for the next twelve months. Not catas ...

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It is the access model ...

💡 REITs are traditional financial products. Investors typically access them through broker accounts, custodians, and stock exchange infrastructure. That model works well for many markets, but it also means access depends on financial intermediaries and the systems they...

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Brent Williams I see huge opportunities with tokenized real estate. However, it's important to understand the risks of misaligned incentives for sponsors and investors. The reality is that REITs are better for less sophisticated investors because of regulations that work to protect them, while tokenized real estate is probably better for more astute investors because they can handle due diligence better. However, I would be concerned that tokenized real estate, due to smaller capital requirements, might cater to less sophisticated investors.

In other words, I see tons of opportunity, but also tons of opportunity for abuse.
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Guest Insider Exactly tokenized real estate isn’t just about technology; it’s about removing barriers and widening access.
By streamlining the path to investment, it opens opportunities for a truly global pool of investors while still staying compliant.
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Had a conversation recently that stuck with me.

A team had strong leasing activity across a few properties.

But internally, they kept saying it felt harder than it should be to keep things moving.

Nothing obvious was broken.

Leads were coming in.
Units were getting interest.

But day to day, it felt like a lot of back and forth just to keep things progressing.

Following up.
Checking who responded.
Figuring out what happened with a prospect.

It...
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Guest Insider Exactly—friction between steps kills momentum faster than a lack of leads.
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Great article Laura!This really pushes the industry to think more strategically about AI’s role.The real question isn’t just what AI can do, but what companies want it to do. Are they using it to reduce staff, or to increase productivity and elevate

Laura Bruyere Thank you Ureka! Great points as well on the intent of AI on properties.
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Great article Rommel!This hit home for me. I learned this mindset in the restaurant industry. I stopped worrying about who would tip and who wouldn’t, and focused on turning tables, giving great service, and keeping things moving. The law of averages

Rommel Anacan Thanks for reading and commenting!! (=
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Most people think leadership is measured in leases signed, budgets hit, and awards earned. But the longer I do this, the more I see a different pattern.The real impact of leadership shows up in growth. Not just your growth, your people's growth.Because when leadership shows up consistently, people grow. And when people grow, something bigger starts to happen. They take on more. They think differently. They lead differently. They create better exp ...

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 I have to start by giving credit where it's due.My friend Lisa Trosien has been on a tear lately on LinkedIn—calling out something our industry needs to hear: Just because we can automate something in the leasing journey doesn't mean we should remove the human entirely.And she's right.Because while AI is quickly becoming embedded in nearly every step of the renter journey, there's a dangerous narrative creeping in behind it:If AI can h ...

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A new proposal in Congress led by Elizabeth Warren is bringing back the idea of a federal wealth tax.

Here’s the quick breakdown:
Thresholds
• Applies above $50M net worth
• 2% annually > $50M
• 3% > $1B (potentially 6%)

What’s included
Real estate, stocks, private investments
(Net worth...

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Do you all know of any apartment communities offering hyperbaric chambers or red light therapy to residents as an amenity?

Nancy Palazzo Parklyn | Amenities | Parklyn Apartments in Oakland Park, FL
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Guest Insider Ummmm no. We are apt community not wellness centers
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Guest Insider We’re considering red light for a new construction community… but it will probably be the first thing we have to cut if the bids come in over budget.
Hyperbaric is bananas, the insurance would be crazy.
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Charity Zierten Perhaps a special deal for residents with an existing provider near the property? To avoid liability and licensing issues?
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Guest Insider HB chambers have to be done by a medical professional
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Brent Williams They are actually in some high end gyms, believe it or not!
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Guest Insider They also have these new zip up versions that Met spas are using… Not a true hyperbaric chamber from what I’ve seen
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Guest Insider Omg imagine the liability
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Guest Insider No, have you, lol…
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Mya Estrada I genuinely had to look up what those things were…
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Guest Insider My newest property looked into spa like options. The client wanted to do a hot tub, sauna and cold plunge. Turns out insurance liability in a cold plunge is ROUGH. We went with sauna, putting green and pickleball court instead
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Guest Insider I could see red light but hyperbaric chambers seem like a liability as an amenity.
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Renee Zahn We just put in red light therapy saunas
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What an incredible year! The Webinar Wednesday series had excellent trainings in 2025!Every year, we celebrate the top 5 highest rated webinar events, rated by the community itself. Without further ado, here are our 2025 Insiders Choice Award Winners!  2025 Insiders Choice Award Winners  Lisa Trosien60 More Ideas in 60 Minutes Lisa trave ...

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 For most operators, paid advertising feels like a short-term strategy — something to drive up occupancy during lease-up or cover seasonal dips. But when a community stabilizes, turning off paid campaigns can quietly start costing leases. Stabilized doesn't mean static, and without consistent visibility, even fully occupied properties start losing ground to competitors who stay active in front of renters online. The Visibility Drop-Off Effec ...

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Oil isn’t just a macro input—it directly impacts pricing, liquidity, and risk across real estate almost immediately.

1. Rates Move First

Oil ↑ → Inflation expectations ↑ → Rates ↑
• Debt costs rise quickly
• Cap rate expansion pressure
• Deals stop penciling

Result:...

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Guest Insider Spot on—oil price swings hit real estate faster than most investors realize, from costs to cap rates to liquidity.
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New signs for the property.

New signs for the property.
Guest Insider Do they have a funny one for dog poop?
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Mya Estrada Haha love it!
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Guest Insider I love this so much!
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