It's the most wonderful time of year.So why is it so stressful?A big source of the stress for me is getting gifts for people. I'm currently poring over gift guides, begging my kids for ideas of what to get them and probably waiting until the last minute to order some K-Pop Demon Hunter junk.Gifting at work is often fraught with minefields as well. Years ago when I was starting out, my then-managing editor, who was in charge of a few different mag ...

The leasing paradox: saving more while spending less.  Is this just one of those, "Because we've always done it that way" practices? In multifamily, it's common to see higher bonuses or commissions paid for new leases than for resident renewals. That structure has been around forever. Yet at the same time, our industry consistently highlights how expensive it is to lose a resident. Often $4,000 to $7,000+ per unit once va ...

If fully implemented, this isn't about eliminating jobs it's about transforming how work gets done. Most roles will evolve rather than disappear, as more than 𝟕𝟎% 𝐨𝐟 𝐬𝐤𝐢𝐥𝐥𝐬 𝐬𝐨𝐮𝐠𝐡𝐭 𝐛𝐲 𝐞𝐦𝐩𝐥𝐨𝐲𝐞𝐫𝐬 𝐭𝐨𝐝𝐚𝐲 𝐚𝐩𝐩𝐥𝐲 𝐭𝐨 𝐛𝐨𝐭𝐡 𝐚𝐮𝐭𝐨𝐦𝐚𝐭𝐚𝐛𝐥𝐞 𝐚𝐧𝐝 𝐧𝐨𝐧-𝐚𝐮𝐭𝐨𝐦𝐚𝐭𝐚𝐛𝐥𝐞 𝐭𝐚𝐬𝐤𝐬.For the multifamily industry, this means AI can take on routine, time consuming activities freeing teams to focus on resident experience and strategic growth. For example, digital "agents" could hand ...

If you approach a multifamily rebrand with an open mind, you're already operating from a stronger competitive position. Add in real market awareness—what nearby communities are offering, where you can (and can't) compete—and you're able to carve out true differentiation. But sometimes, one sharp strategic angle becomes the key to owning your niche. For The Sansom, that's exactly how the brand found its edge in the Rittenhouse Square apartment mar ...

I'm just going to say it:People in our industry are losing heart.Not because they're lazy or not motivated, it's because the system we've built is wearing them down. And a lot of leaders don't see it because they're stuck inside the multifamily bubble, where everyone talks the same, celebrates the same wins, and slowly drifts away from the reality onsite teams live every day.It's like politicians who've been in D.C. too long, they still thin ...

This is the season when operators build their advantage for next year.Future you will cheer or cringe based on the choices you make right now. 🦄✨YEAR END CLEANUP📁 Vendor Check 💸 Contact vendors and clear unpaid invoices so 2026 does not pay for 2025.📊 GL REVIEW 🧾 Scan GLs. Confirm all reclasses moved. Fix the mystery charges before they become January problems.📄 CONTRACT AUDIT 🕵️‍♂️ Review service contracts. Make sure nothing slipped to month to ...

As we finish out the last month of 2025, its worth remembering that the Cox/Charter merger and the AT&T/Lumen merger are shaking up the telecom map again, and your communities are going to feel it.Think of it like musical chairs… but with fiber.Here's the quick download 👇1️⃣ Fewer chairs at the table. With fewer major players, expect tougher negotiations and more "take-it-or-leave-it" contract templates.2️⃣ Bulk rates might shift. Consolidati ...