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Most ILS feed failures aren't a technology problem. They're a data hygiene problem nobody warned you about.I've watched operators lose weeks of leasing velocity because their Yardi export was pushing malformed XML to Apartments dot com, Zillow, and Rent dot com simultaneously. The units showed as unavailable. The phones went quiet. Nobody knew why until someone actually read the feed file.Here's what typically goes wrong: the PMS generates the fe ...

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When an ESA Becomes a Landlord-Tenant Issue

I had a lot of questions when I needed to discuss my emotional support animal with my landlord. I wasn’t sure what documentation they could ask for or how the process was supposed to work.

After doing some research, I realized an ESA letter is connected to a person’s mental health needs and isn’t simply a way to turn a pet into an ESA for housing.
I also looked into My ESA Therapist while trying to...
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Fire safety in an apartment building can easily become something that gets pushed into the background.The fire alarm company comes in. The sprinkler contractor does the annual inspection. Emergency lights get tested. Reports get filed away. As long as there are no obvious problems, it can feel like everything is being taken care of.But there is a difference between having fire protection systems in a building and actually understanding how those ...

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My company just started using this and curious of peoples feedback. How many units does your property have, how many leasing agents? What are the benefits / disadvantages?

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Guest Insider We use it. It was a learning curve, but love it. It’s pretty incredible how “real” it sounds and she’ll continue to learn as you respond inside it. Voice can get frustrating for callers, but overall good.
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Guest Insider Is yours named Mary? I’ve been curious if they all use the same name.
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Guest Insider No. Ours is Eva. “Our representative from our corporate office” 😂🤦‍♀️
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Guest Insider Ours is Alice.
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Guest Insider We are a predominantly Hispanic demographic and the majority think its a office employee and try to negotiate with it quite frequently 😂
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Guest Insider Yes I had go use it at my last property. 66 units. I hated it. I’m not one to stay confined to my office 24/7. I’m out doing showings, picking up my parking lot, walking my property, going to the post office and the bank. If I wasn’t there constantly updating the information in my computer, she would give out the wrong info. It was infuriating.
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Guest Insider You’re still going to the post office and bank? Wow.
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Guest Insider Anonymous the post office to have proof of mailing and the bank for payments that the check scanner didn’t like.
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Guest Insider We use it, and it helps a lot. We have 110 units, one manager full time and I share an assistant with a sister property. Just make sure you’re ‘feeding’ it accurate information. Like ours was telling people we offered 24 month leases and we only offer 12. But I think if your information is correct on the portal, it’s very efficient.
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Katrina Mattern We have 450 units and have been using it for about 6 months for delinquency only. They call it AI but it's just an old school chat bot! Works as well as the information you feed into it. Definitely have some tenants convinced it's a real person though, and they show up in my office looking for them 🤣
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Guest Insider I’m torn on it but we use it! I manage 480 units and everyone thinks Mia is real lol
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Nikki Summers We love it, you just have to make sure all your knowledge stays updated and is correct. They can only tell people what you input
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Bill Szczytko It's great. Biggest takeaway is that they are always improving the product. We've been on it for over two years, looks way different now than it did then
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Guest Insider I truly hate it honestly. I have 96 units and high 90's for occupancy, so it doesnt do much for me. also, I hate how it schedules things for you without telling you, and takes away the personal touch of working with people. I might be old school but id rather talk to people myself. have to make sure you are always updating knowledge and make sure you are marking apartments when they would actually be available not just their move out dates so it wont try to show them as soon as someone e moves out. makes for twice the work. im not a fan
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Guest Insider I love it! Agree with auditing the knowledge base. But they are very willing to adapt the product so if it’s not working let them know.
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Guest Insider Love it, but there is a learning curve.
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Guest Insider I tried to fire Elise but corporate disagreed.
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They “efficiented” out the fun.

We need to leverage technology to enhance our experience, not replace it.

Whether it is a McDonalds or an apartment community, understanding what we provide at our core is essential, and we don’t want to sacrifice that as we try to streamline our processes.

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Jennifer Cooper

This image stopped me.

And please leave good quality food out if it, because for...
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They “efficiented” out the fun.We need to leverage technology to enhance our experience, not replace it.Whether it is a McDonalds or an apartment community, understanding what we provide at our core is essential, and we don’t want to sacrifice that as we try to streamline our processes.--------------------------------------------------------Jennifer CooperThis image stopped me. And please leave good quality food out if it, because for kids, let’s be frank, it’s not about quality ingredients.Look at the evolution of McDonald’s over nearly 40 years. We gained kiosks, mobile ordering, drive-thru efficiency and convenience.But look at what we lost.The early restaurants weren’t just places to eat. For kids, they were a destination. For parents, they created a reason to stay. There was color, energy, play and an experience people actually remembered.There’s a lesson here for every industry, including homebuilding.We spend so much time optimizing the transaction, shortening the process and introducing technology that sometimes we accidentally engineer the emotion right out of the customer experience.Innovation should make things easier. But the best innovation also makes the experience better, more human and more memorable.Efficiency matters … but nobody reminisces about a kiosk.
Guest Insider I witnessed this progression firsthand. It was executed with such thoughtful precision and strategic discipline that customers experienced the evolution seamlessly, with minimal disruption or noticeable change.
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Guest Insider I was just telling my daughter about this the other day. I told her all about what McDonald’s was like when I was a kid… and we didn’t stop because I’m not taking any of my kids there, what’s the point? Damn sure isn’t the stupid cardboard happy meal toy either, you know, that piece of junk you have to fold up and is worthless.

McDonald’s used to be awesome.

But none of it’s the same, even Chuck E Cheese is a ghost of what it used to be.
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Guest Insider That, and customer service is barely an afterthought.
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Guest Insider Couldn't agree more.
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Guest Insider Brent Williams thank you for sharing this conversation.
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Thank you Susan, I appreciate your feedback!

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Stunning "secrets" set in actionable suggestions. well done, Ashley!

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The current administration has reportedly discussed potential changes to capital gains taxation, including the concept of indexing capital gains for inflation.The principle is simple: investors could potentially be taxed on their real economic gain, rather than the full nominal increase in value.Here's an example:An investor purchases an asset for $300,000 and sells it several years later for $500,000.Under the current system, the taxable gain wo ...

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Most portfolios market everything in roughly the same voice. It's an easy thing to let happen. The marketing team is centralized, the templates already exist, and nobody wants to maintain five separate brand systems for the same owner.The question worth asking is whether your portfolio is having one conversation or several.Consider the range in senior housing. A single organization can operate permanent supportive housing where residents contribu ...

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I've talked to 3 PM's last month who are only checking income for co-signers.

My question to them... are you willing to risk fair housing compliance, contract enforceability, identity fraud, or financial backing by not screening co-signers the same way as primary applicants?

How is the group approaching co-signers?

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Guest Insider I’ve been involved in screening most of my career and have seen thousands of property setups.
Credit checks including IDV and document fraud, yes. A great deal of the industry operates this way. At minimum, I usually saw a credit check requirement.
When you say same process as applicant - the only item I would not align on is a criminal screening for a guarantor. Guarantors do not have access to the home/ community and therefore carry a different risk profile.
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Guest Insider First, we only allow cosigners to make up income. We do not take cosigners to make uo for bad credit or criminal. Only for the appicant to income qualify. Co signers go thru credit and criminal like a normal applicant and generally have a higher required rent to income ratio. 4x the rent rather than 3x the rent, for example.
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Guest Insider They go through the exact process the applicant does. Credit check, background check and income verification at 4 or 5x the rent.
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Guest Insider They won't be living at the property so we don't check criminal or eviction history but we do check income, credit and confirm their own housing cost.
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Guest Insider Anonymous member that’s not exactly true. A co signer has every right to the apartment that the applicant has. A guarantor, is simply there to assure the rent is paid and doesn’t have any rights to the apartment.
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Guest Insider Anonymous member however cosigners have just as much right to the rental
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Jada Hill We accept Co-signers/Guarantors at our coliving buildings since we have a lot of students who rent rooms. We have our screening company run the same background with the exception of criminal ( in areas we can still screen for that). They must have excellent credit and make 4x the rent. On our traditional buildings, we refer them to the Guarantors for a bond.
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Anonymous member We do not accept co-signers. Only guarantors. Guarantors must make 6x the rent to qualify. We use a third party service that processes all applications. On guarantors, they only screen income and credit to qualify. We also use a service called CoSign that will guarantee for an applicant that does not qualify based on credit history only. The applicant must still meet the income, rental, and criminal screening standards. If they choose the CoSign option, once approved, they would pay a fee to CoSign for guaranteeing the lease.
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Anonymous member We are the opposite. We don’t care about their income we require their credit to be good. We don’t accept co-signers to supplement income, only for credit purposes.
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Cindy Shearer Screen everyone....
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Guest Insider Same criteria except must make 5 times rent
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Guest Insider co signers go through the same screening process also the original applicant should be told that cosigners have just as much right to the apartment and to renters information
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Excellent article. There is an old saying that stands the test of time. You don't get what you expect. You get what you "inspect!" Continue to review and expand, as needed, your checklist, as even a 20+ year employee can forget to inspect every it

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One of the biggest misconceptions about leasing is that it’s all about giving tours and showing amenities.

In reality, the best leasing consultants know it’s about listening first.

Over the years, I’ve learned that some of the biggest mistakes are:

• Talking more than listening.
• Selling features instead of helping people picture themselves at home.
• Being afraid to ask for the lease when someone is ready.

Leasing isn’t about convincing...
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One of the biggest misconceptions about leasing is that it’s all about giving tours and showing amenities.In reality, the best leasing consultants know it’s about listening first.Over the years, I’ve learned that some of the biggest mistakes are:• Talking more than listening.• Selling features instead of helping people picture themselves at home.• Being afraid to ask for the lease when someone is ready.Leasing isn’t about convincing someone to sign a lease—it’s about helping them find the right place to call home.If you’re in property management, what’s one leasing lesson you wish someone had taught you when you first started?
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Optical molding services from First Mold Manufacturing produce precision plastic optical components with exceptional clarity and dimensional accuracy. Our advanced manufacturing processes support lenses, light guides, and optical assemblies requiring excellent surface quality and consistent performance. We deliver dependable optical molding solutions for medical, automotive, and consumer electronics industries.

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Optical Injection Molding: Precision Optics Manufacturing

Optical Injection Molding—a process that brings precision, efficiency, and cost-effectiveness to optical manufacturing for industries.

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A practical way to measure Generative AI's impact on leasing, collections and renewals  AI earns attention in multifamily for many reasons, but for operators, there are two clear drivers of value: automating outbound communications to move work faster and making execution more consistent. But none of these promises belongs in an NOI discussion until it can be tied to a measurable operating result.The useful question is not, "Is AI he ...

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There is an unsaid issue that too many companies struggle with - there are so many open tickets, that we can’t afford to have our maintenance teams stepping away from their daily duties. Therefore, maintenance does not get the training opportunities they need, including leadership growth.

Thank...

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