A resident disputes an $840 carpet charge. You open the file and find a move-in checklist with "carpet: good" in handwriting nobody recognizes, a move-out photo of a burn mark, and nothing at all from the day she picked up her keys. The leasing consultant who walked that unit at move-in left in March.The charge is fair. You are going to credit it back anyway, because what is in that file will not hold.  Where the record breaks Your team walk ...