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A resident (ME) rents the Guest Suite where they live for $210 per night for 5 nights for friends coming from out of town, picks up the key & goes to the suite. There is a maintenance ladder inside the door, 3 of the 4 bulbs are out over dinning room table, drawer front missing in the kitchen, fridge not plugged in, laundry in the washer & dryer. Master bath has no toilet paper, bed not made. Resident makes bed, remove dust from tables, removes... Show more

Guest Insider Figure out what internal process failed and fix it immediately. Comp the whole stay, give them a gift certificate for dinner and a free comparable complimentary stay another time. The condition of the unit was unacceptable and embarrassing.
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Guest Insider It’s never ok to give me keys to a unit that isn’t ready.- maintenance Team should be hiding right now.
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Guest Insider Feel embarrassed then an appropriate degree of pissed, correct ALL issues, comp first night (at least), improve processes to make sure it didn’t not happen again, offer some apologetic gesture that has value to the guest
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Just my opinion folks! I still love you even if you are a micromanager ~~ I just don't want to work or you!

Just my opinion folks! I still love you even if you are a micromanager ~~ I just don't want to work or you!
Gerry Hunt Lilah trust me ~ I am a 'control freak'!! I control my own environment not other folks. I try to give them the opportunity to learn and grow. I will only stop in if absolutely necessary!
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Karen Kossow There are times when micromanagement is a reflection on the employee and not the manager.....just saying.....
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Guest Insider Saw that first hand with 1 employee under previous manager. I even thought she was a lost cause. Manager moved on and the individual changed overnight! Became one of our best PM’s.
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Thank you Lilah for sharing this information!. It is important! Unfortunately many companies have a 'hands off policy'! The staff is there to take care of the assets ~ that is all. They choose not to have the liability for making judgement calls of a

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Being in Property Management can be time consuming! It can take over our life! Don't let it!! Keep a healthy balance! Go home when you are supposed to. Take your PTO and vacation time. The property will be there when you get back!

Being in Property Management can be time consuming! It can take over our life! Don't let it!! Keep a healthy balance! Go home when you are supposed to. Take your PTO and vacation time. The property will be there when you get back!
Guest Insider I’ve had a PM who had no other life than her work and made rest of us Miserable with text messages and e-mails all the time. Had to get rid of her……
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Gerry Hunt It sounds like the PM had no balance in life ~~ just work. That is sad.
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Becky Dotson This was me. Totally regret not taking my deserved time off
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My Leader List. In my world, the leader is not in FRONT of the team, she is in the BACK. This is where she can OBSERVE, see most of what is happening, most easily make adjustments, see who needs more training, who needs encouragement, & more easily get a true picture of what is good and what needs fixed.

My Leader List. In my world, the leader is not in FRONT of the team, she is in the BACK. This is where she can OBSERVE, see most of what is happening, most easily make adjustments, see who needs more training, who needs encouragement, & more easily get a true picture of what is good and what needs fixed.
Guest Insider Perfectly said!
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Guest Insider 100 agree
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Lilah Poltz I read this list and was like "YES" to every single one!
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I love this kind of creativity!! Way to go Villas at Houston Levee East-West!! Well done!

I love this kind of creativity!! Way to go Villas at Houston Levee East-West!! Well done!
Valerie Sargent Angel Rogers, I’m sure you can contribute here.
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Angel Rogers Valerie Sargent they look like Oliver and Clara's cousins!!!
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Valerie Sargent LOL. I thought so, too!
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I love this sign!!

I love this sign!!
Guest Insider Neeeedddd!
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Guest Insider The way I just screenshotted this to design a version tomorrow!
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Gerry Hunt Sweet!! I'd love to see what you come up with!
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Clarisa James is friends with Gerry Hunt

Gerry Hunt That is a start!
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Kim Caldwell Totally agree!
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Gerry Hunt Kim thanks for sharing.
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Just in case you didn't know!!

Just in case you didn't know!!
Kara Rice I love this!!!
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Brent Williams WE are grout!
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Lilah Poltz This is adorable
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Yes, Policies and Procedures often hold things together and create consistency. in my world ~ Policies and Procedures are often the result of someone, usually onsite, doing something that one of the Corp folks didn't like or deem necessary, or the

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Hi Gerry! I'm enjoying seeing the content you share and the discussions you start! Kudos for starting the one about hiring/retention bonuses on Facebook! Lots of good convo about it! I reshared to LinkedIn also so get the convo going there in hopes more managers/operators/owners see it... are you on LinkedIn? I would love to tag you if so!

Lilah Poltz Gerry's content is always amazing! I'm always learning or being inspired by her!
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Gerry Hunt Hi Clarisa James. thank you so much! I am humbled by your kind words. I am on LinkedIn. I just followed you. Please fee free to tag me.
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Gerry Hunt Lilah Poltz thank you! I love you, girl!
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What a great idea! The team at Villas at Houston Levee East-West turned their golf cart into an ice cream truck! How fun!

What a great idea! The team at Villas at Houston Levee East-West turned their golf cart into an ice cream truck! How fun!
Mikel Persky Love this idea!
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Guest Insider Totally going to do this!
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Lilah Poltz I LOVE this so much!!!
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This MIGHT make a fun event for properties without a pool!

This MIGHT make a fun event for properties without a pool!
Lilah Poltz I mean, what could possibly go wrong...
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Guest Insider Lilah D Poltz Exactly what I thought.
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Kim Caldwell Love this!!!
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This is so true, in my world! A leader with a heart is authentic, they attack the issues, not the person ~ they help to solve the issues while building up people.

This is so true, in my world! A leader with a heart is authentic, they attack the issues, not the person ~ they help to solve the issues while building up people.
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Gerry Hunt Michelle thank you for the confirmation! YOU are this kind of leader!
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Brent Williams This is great Gerry Hunt, and +1 on what you said about Michelle Wood!
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