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What are some of your favorite resident retention tools? How do you create a sense of community and make people want to stay? I always loved our long-term residents when I was onsite. How are you engaging them and having them love where they live?

Khara House Great question! For me I think of this in parallel to annual reviews... The best contact is meaningful touchpoints with frequency, not just when... Show more
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Delila House Making sure that your resident events are fresh so that you can stay connected with them. Some things are free and we have to utilize those.
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Hello all! I'm still looking into Empathy and Retention: How are you all extending empathy to your residents when delivering hefty rent increases that are prevalent in many markets today … many people are still struggling, but rent costs are skyrocketing in many areas. What is your messaging? How are the conversations going? How are they receiving the news? Appreciate your help with this research. #empathy

Jacqueline Musto I think the best approach is to give them all the information you can. Sell to them as you would someone brand new. I find it is best to agree that... Show more
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Jay Koster Our building completed lease up at "must move in" rates shortly before Covid hit. With two years of no increases, we explain that if we are to... Show more
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Valerie Sargent Thank you, everyone, for all of this great input!
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