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Amanda Hill shared a photo. 1 week ago

That would be a nope for me... Maybe try the fire department 😂

That would be a nope for me... Maybe try the fire department 😂
Lilah Poltz Um I'm pretty sure the neighbors heard that tiger too! I don't buy the "secretly living" part of this headline lol
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Amenities - HELP!!
We have a building with zero amenities except for a small outside seating area. So no gym, club room, etc. The only thing we do have going for us is the building is brand new and nice.
Does anyone have ideas for what we could add or do to make the community attractive to apartment hunters vs the competition with amenities? Please don’t suggest putting the rooms on a discount, all of us can lease up a building that is priced...
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Do all of you follow up and require your tenants with ESA animals to provide an updated letter to prove their need for an ESA is still relevant? TIA!

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Brandy Blazen We do annually.
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Guest Insider I would seek legal before pursuing. In order to get an ESA a patient must qualify as having a disability. The definition of disability is a condition that will last a lifetime, not temporary.
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Guest Insider Not necessarily. I am not a doctor, but that is the attorney's position. A disability may not always be a disability.
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Megan Goodmundson No, I've never heard of a company having this policy. however, if your company wants to adopt this policy just spell it out in the ESA policy or resident handbook and execute it fairly and evenly. I don't know of any care provider that would say " oh they are all better and now they need to get rid of the emotional support animal that they have grown so attached to"
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Guest Insider Use Pet Screening. It’s amazing and they take care of all it!
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Guest Insider No because just like an assistance animal legally it is considered an extension of the person not an animal. And I assume your not requiring people to re document people with assistance vs ESA.
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Brenda Sherrill In FL, I believe you can require update annually.
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Guest Insider No, once it’s gotten certified it doesn’t need to be done again.
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SJ Jensen I require updated proof of vaccination, city registration (it’s annual) and updated ESA letter from provider at renewal.
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Tamara Sanchez What state are you in? Different states different regulations. I’m some instances you can verify if the need is still there but it’s a slippery slope that more than likely you will lose. Make sure your rules are according to need and treat an service/support animal as you would a live in aid. Are they unruly and aggressive and it is never up to us to determine the need. You can always remove the care giver if they cause issues but more often than not, the need will always be there.
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Guest Insider A fair housing attorney friend I know says that this is perfectly approppriate for ESA's and at the time of lease renewal.
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Shameless ask...we're in the semi finals of the Philadelphia Business Journal's innovation bracket. We are just a little behind (20 votes). Please support a multifamily supplier and raise visibility for the industry in Philly by voting for Respage. It just takes 10 seconds. Voting ends tonight at midnight (Monday 2/27)

Thanks!

Ellen

www.bizjournals.com/philadelphia/pulse/survey/2023…

Lindsey Smith Voted! Go team Respage!
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Why do I feel like some of us may have posted something similar in our elevators before? #fullmoonneedstomoveon

Why do I feel like some of us may have posted something similar in our elevators before? #fullmoonneedstomoveon
Kara Rice Never riding an elevator again
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Amanda Buyalos Kara Rice gloves or wipes…
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Guest Insider Of course it's student housing.
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Guest Insider Saw these everywhere after the plague. Never considered buying them until now!
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Kristi Bender Raise your hand if you're part of the "it never occurred to me, but now I have ideas" crowd.
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Dave Scruggs Kristi Bender "Challenge Accepted"
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Lilah Poltz OMGosh haha
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Hey All - meeting with my staff weekly, and tomorrow's topic will be best practices for move-in day. What do you do to make move-in day memorable (in a good way) for your residents?

Jon Espy We give a move in basket that has basic move in necessities that you always forget. Roll of tp, paper towels, sponge, dish soap, hand soap and a bunch of other goodies
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Karen Mallinger Jon Espy we do this too. I found tiny dish soap bottles & single use laundry soaps. We also add some snacks and bottled water, to, and also take out menus for nearby places while they get the kitchen set up
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Guest Insider Jon Espy I am a firm believer in a welcome home basket of essentials, bottled water and a couple of snacks! Then, always follow up on day 2 to answer questions and just check in.
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Guest Insider Move in gifts. A hand written letter showing your appreciation. Showing them you're excited they're there. Having all their stuff done when they get there, instead of scrambling to get their keys, etc.
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Karen Mallinger Love the handwritten note idea! Nice touch!
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Guest Insider Hit the nail on the head with excitement and actually being prepared. We print address labels ( 55+ community so they still use checks and envelopes and send cards), 4 post cards with their new address saying they moved, water with office made lable welcoming them from the staff with all our names on it, and fish crackers with a note that says you are O Fish ally home! Leave it all on the kitchen counter for when they walk in. Corny but effective.
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Karen Mallinger So many great ideas!
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Guest Insider I agree with some of answers above that essentials are always so helpful like toilet paper, batteries, Clorox wipes, etc. If you want to do a gift I love ideas that make the resident laugh. Move in day is so stressful even if it goes perfect. I think something small that brings a smile to their face could go a long way. I attached some pics.
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Guest Insider Overview of important stuff like how to reach after hours maintenance , Courtesy, gate codes,etc.
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Guest Insider Yes! We put it on a magnet business card so it's right on their fridge.
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Guest Insider Also, to the above a 24 hr follow up to ensure all is well.
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Lisa Ward Walk the path to the apartment and make sure it is clear of trash, pet waste, etc. When walking the apartment before move-in check “everything”. Does the toilet rock? Is the seat loose? Do the doors squeak when opened? Do all the keys or door codes work? You get the jest. Eliminate any annoyances before they take possession.
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Alex Mann It’s so easy to smile sign paperwork, and hand keys over. Don’t do that. Walk them to their apartment, show them exactly where their parking spot is located, offer a re-tour of the community. Lots of hand holding goes a long way!!
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A HUGE thank you to Dave Holland and all of our FUNsiders Committee who have helped us come up with ways to celebrate MFI's 15th birthday! And an even HUGE-ER congratulations to Joelis Barandica-Rodriguez for being chosen as our first winner!! Joelis, we'll be in touch with information about how to claim your gift card. Everyone else, mark your calendars! We're celebrating the 15th of every month so make sure to check back and see what we're up to... Show more

MFI Birthday Giveaway WINNER!

Multifamily FUNsider Dave Holland announces the winner of our March Birthday Giveaway! Check it out to see who won!

Lilah Poltz WOOHOO 🎊
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Donna Lee shared 2 photos in the Stream Photos album 4 days ago

I wanted to share a story, I over see a community of 1115 apartments homes that has 5 towers and approximately 3000 people, I am blessed with a staff of 35 to 40 depending on season and full staff. I’ve been with these amazing people for 4 years and for the first time ever they were able to bring their daughters to their first Daddy Daughter Dance and Mommy Daughter Dance. These are committed professsioanls who needed extra time off and much... Show more

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Wendy DeSchoolmeester That's awesome 👏
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Lilah Poltz Love this 💖
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How do you feel about tip affidavits as a form of income proof? In the past we have not allowed as a form of proof but open to it potentially. Thoughts?

Guest Insider They should be claiming their tips so they will have proof on their pay stubs or tax returns . You don’t need an affidavit for that. And if you really want to use one, have it filled out by their manager .
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Katy Schmidt That was my initial thought as well…thanks!
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Guest Insider If it works for tax credit sites, it would work for me
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Guest Insider I have been in the hair industry for 12 years. I promise you not everyone claims the tips but they make the money. What they have between them and the irs as far as claiming tips is their business. But a tip affidavit is a adequate representation of what they make. More than half of our income is derived from tips.
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Miles Scruggs I'll agree that many people don't claim their tips. That said it is a bit weird that you'd consider renting to them when their main argument to rent to them is that they are committing a crime and that crime makes their income appear lower than it actually is.
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Guest Insider Miles Scruggs when you work for tips you understand I suppose. Lol
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Guest Insider The cash has to be going somewhere. You can’t make rent, car or utility payments with cash. We had a tattoo artist. We had them provide a letter from shop that he was paid in tips and that he paid his space rent on time. Then had them provide cash app documents showing his tip transactions. You have to have a trail to follow. Anybody can say they make anything
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Katy Schmidt Did you require it to be notarized?
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Guest Insider Katy Schmidt not the letter from employer because we were just using it to prove that he was a tattoo artist at a shop. Cash app actually had statements that looked like bank statements so it had his name and dates
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Guest Insider His girlfriend paid their rent and would get deposits from him so we could see that.
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Miles Scruggs Katy Schmidt What is the advantage of having it notarized? Is there even the slightest concern that the signature wasn't actually signed by the person it claims to be?
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Katy Schmidt I am just looking at form examples and several have the form require notary…so that is why I ask
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Miles Scruggs If they flow the funds through a bank account and report to the IRS then you can use the bank statements and tax returns to qualify the income. If they are keeping the money all off book and committing tax fraud, what makes you think they will respect your lease?
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Katy Schmidt Miles Scruggs that is how I feel, but someone from my group asked as she had used it with a previous company
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Miles Scruggs Katy Schmidt I'm just not sure I see any advantage to that. Affidavit is just a fancy word for someone scrawling with crayon "I swear I make $500,000 a year." on the back of a napkin and signing it. That is an "affidavit". Just because someone uses an official or less common word to describe something, doesn't increase the chances that it is authentic.
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Chris Finetto Yep, done it! But, I only allowed it be a percentage of income. I allow for “other income” it has to be documented, to the extent that it can. 20% or less.
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She isn't charging them anything to clean their house! It is such an act of kindness to help those in need.

Amazing Cleaning Lady

This is so amazing. Not only is she cleaning their house, but also helping to give them a fresh start!

Lilah Poltz This is so lovely! Also, how many PM's just tried calling her to help with a unit lol
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Something tells me this eviction isn't going to work...

Better to Just Burn it All Down?

Lilah Poltz 😬😬😬
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Becky Dotson omg - didn't need to see that! lol
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 With so many property owners reaping the rewards of their multifamily property investments, it's understandable why more are eager to enter the multifamily investment space. Because 'location, location, location' still rules when it comes to making real estate investment decisions, we put together a list of the top multifamily markets to invest in for 2023. Of course, core assets and locations such as Los Angeles, New York, and Miami are al ...

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Question for my lease up folks! What out of the box marketing did y’all do to help generate traffic/get your name out there? TIA!

Katie Singleton Incorporating video is a game changer!
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Schyuler Paisley Food trucks to draw attention
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Sheri Harrison I think we keep posting the influencer video at least one a week
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Stacie Tennyson I highly recommend Effortless Ads! They have amazing reviews, low cost and absolutely the best marketing tool right now.
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Brenda Sherrill We just hired a TikTok influencer. I’ll keepYou posted.
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Alyssa Stansell Brenda Sherrill we had an influencer come out and the video she created was amazing! However, it didn’t bring in qualified traffic, just a lot of dead end leads. BUT she gave us rights to the video so that we can continue to post! I hope yours goes well!
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Brenda Sherrill Alyssa Stansell so, this is exactly what I think will happen, but it is what it is. I make TikTok’s for the property already and when the owner saw ours, he came up with hiring an influencer. I was like, pay me the money.
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Guest Insider I’m a basics girly and I believe and having a multifaceted partnership approach: - Hit up some of the places around your community and bring them something sweet. See photo for a creative floral bouquet or you can do other candy or cookies. - Tell then you aren’t soliciting but are in the neighborhood because you wanted to post about them on social media to your new residents moving in and wanted to check it out. - Ask them if they have any menus, services sheets, business cards that you can share as part of your move-in packet.- Then ask then if if you can leave some marketing materials behind or if they have time to discuss a partnership. If they don’t want to partner or display your stuff, do your post on social and tag them and hopefully they will share. People that are going to these places are more likely qualified. Also no business says no to more business. I love doing service industries: hair salons, nail salons, med spas, fitness studios or classes, niche health services or... Show more
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Guest Insider Www.showmyproperty.tv has a lease up package for Social and it includes influencer marketing amongst other strategies.
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Guest Insider Apartments Geo Fencing.
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Gerry Hunt It is not really out of the box ~~ Facebook Market Place just generated over 2000 leads in the last seven days for one of my clients.
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Hello Everyone! Anyone good with design/ideas?! This is the front desk at my property that used to be for the concierge which we no longer have. I don’t want this to be a wasted space. Any ideas what we could do with it. (No construction or painting.) thanks for any ideas!

Hello Everyone! Anyone good with design/ideas?! This is the front desk at my property that used to be for the concierge which we no longer have. I don’t want this to be a wasted space. Any ideas what we could do with it. (No construction or painting.) thanks for any ideas!
Guest Insider Coffee bar set up Keurig’s with different types of pumps, straws, creamers, napkins cups, etc.
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Greg Miller You spelled Tequila wrong. It's a common mistake
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Guest Insider Greg Miller oh, I like your idea better
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Katie Roncadori Leasing kiosk? iPads or touch screens for people to apply?
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Timothy Cox How about renting it to a luxury vending company? Fresh flowers, gourmet food, healthy snacks????
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Guest Insider I used to do interior design! This space would absolutely be ideal for coffee bar, snacks, information etc. It has a wall that pops and grabs attention. Also keep business cards, candy, cookies, etc over there. Since it was for concierge, surely it's right by the front and can't be missed. And if it's in budget, add fresh flowers when you can. Really makes an impact
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Lilah Poltz I was also going to say a coffee bar. Another idea would be a podcast studio or working space but that would require some construction.
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Brent Williams As a side note, I love that blue wall design alongside the wood.
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Guest Insider You could set up a business center here if you don’t have one some place else in the community.
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Guest Insider Make it a paw bar that has stuff for pets. Extra poop bags, tennis balls, treats, toys, water, wipes for cleaning off their feet, umbrellas if it’s raining, etc. No construction required
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Guest Insider One more idea that requires a little more facilitating…a local love pop up. You could invite local business or artisans to have a pop-up store at your community to sell stuff. Bakeries, bagel places, artists, jewelry makers, local stores, etc. Bringing the best of the neighborhood to them.You could do a trade with the business, they come sell to your residents and they post or email your apartment details to their digital network. Or maybe you make a small cut of their sales or charge a fee for the day to rent the space.
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Cassie Johnson This is an amazing idea!
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Karen Mallinger Internet cafe? Or business center?
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Guest Insider Somewhere to leave door dash or food orders?
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Donje Putnam Coffee, comfy chair, and a little free library.
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Brenadette Day Have it as a snack bar. Coffee bar, popcorn machine, cookies. All the fun stuff
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Guest Insider Impulsify micro mart
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Guest Insider Coffee Bar & "share space" for people to leave items (in good condition) they aren't using anymore
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Guest Insider I was going to say coffee/tea bar but I love Rebecca Ross Gilinsky 's idea of a specialty pop up shop that rotates from month to month.
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Guest Insider Business center. Easy transition
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Kimberly Price Coworking space?
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This was true seven years ago, and it’s STILL true TODAY…💕💕💕

This was true seven years ago, and it’s STILL true TODAY…💕💕💕
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Any tips for busting residents who illegally AirBNB their apartments (short of booking them yourself)? It's a lease violation with us as it is at most communities. We have a few active listings at my property and I want to bust them stat. Most of them are using our model photos.

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Jose Maciel They don't even have pictures of their own apartment WTH.
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Alex Mann Jose Maciel No. One does. The other four just snagged our model and amenity photos from our website.
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Guest Insider Alex Mann those could be scammers. Lot if that going on.
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Alex Mann Mike Powers Even more important that we find out who they are
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Jose Maciel Alex Mann hold on you have 5 tenants doing it??? You must be in a good ABNB spot. Your company may want to consider doingbit themselves.So when someone actually rents the ABNB they are going to walk in to something completely different SMH. Issues like this is why I've considered only writing M2M contracts.
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Brooke Frederickson Alex Mann to piggyback on Mike's answer, contact them and act as if they must be fake and find out if they need help reporting a fraudulent listing.
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Alex Mann Brooke Frederickson I need to know who the resident is first, which I can't tell based on the listing as they all have the building address but not the unit #. And the photos don't help.
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Brooke Frederickson Alex Mann oh yeah that is a problem. I think you can still report the listing though although I admit I'm not sure how that process works.
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Guest Insider Alex Mann they should list a name as a host on the listing. Cross check that to your leases and screen shot listing. Send lease violation notices. Document heavy
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Alex Mann No such luck. I think they're all partnered with a 3rd party entity. No host names match a resident's name.
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Guest Insider Alex Mann you can message a host without booking. Perhaps create a fake airbnb account and message with questions about unit that might help. Such as are these actual pictures of unit, does it allow smoking, what type of view, is it close to pool., etc
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Alex Mann I'm going to do that. I also reported the listings to AirBNB and told them about our community's policies on AirBNBing and the negative guest experience that will be had when someone who books shows up to find out they can't check in.
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Guest Insider Alex Mann booking info....their email contact info shows up....phone # for issues etc.
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Grace Law Is it listed in your lease that they can’t rent the units out on any platform? We had to add that clause. If you have it, go after them for a lease violation.
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Alex Mann Which I just might do, but hoping there's another way
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Guest Insider Unfortunately you have to reach out to those listings. Screenshot and use as proof when you issue violations. Frequently check in on those units. Then report to Airbnb. Leave bad reviews on their listings.We had a guy who kept airbnbing. We usually caught it because his guests would come to the lobby. Made it easy on us cause it was his guests getting him caught. Then just get their details of their stay if they are willing to help you.
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Alex Mann I just had one guest come to the lobby yesterday for keys, that made that bust easy. But most of them here are pretty slick. Can I leave a bad review if I haven't booked their listing?
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Guest Insider Alex Mann It’s been a while so it may have changed but if you had an account you could log in. Also reach out to Airbnb directly. Have your legal team prepare something or write something up. Cause when I called and was just like “Hey this is against our lease” they didn’t do anything.
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Emily Munson In my experience, Airbnb has done nothing to take the listings down. Even when explaining that we’re the landlord and it’s a lease violation. And you can’t leave a review on Airbnb unless you have an account. I personally didn’t want to go that route. We ended up terminating their lease early due to the lease violation. One of ours kept renting her apartment out right up until the writ was posted!
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Alex Mann Emily Munson How did you bust them?
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Emily Munson Alex Mann I sent an email asking for them to take the post down, which was ignored. That’s when we went the legal route. I did have screenshots everything and saved the link just in case. Also saved the emails with Airbnb.
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Guest Insider AirBnB is considered sublease the apartment which is a major lease violation, make sure you have all your information. Lease violations and documents before sending it to the attorney for eviction process
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Alex Mann Jerry Davis Yep that's why I'm trying to bust them
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Sherry Tompkins We have seen an uptick in "corporate lease" inquiries. During your "ask the best questions" phase of leasing, it is so important to really drill down into what they are using the apartment for. We have been able to shut down 3 in the prospect phase. We had 1 in particular that stated it was for a Traveling nurse company. Everything seemed to be checking out but the company was too new. Our corporate office made the decision for the owner of the company to personally take responsibility for the lease. The owner had a melt down. As we pressed further he was also upset that I would not allow him to hang a lockbox for his "clients" on our drive gate. Then it all came out. We are also getting scammers applying on line and paying the fees. Then they cancel within the 72 hours and think we are going to refund the fees before the fees they paid clear the bank. We are in crazy times folks.
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Grace Law Sherry Tompkins we have certain wait time for fee refunds because of this problem. We want the money to clear the bank or credit card before we refund.
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Sherry Tompkins Grace Law exactly
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Jennifer Ryan A lot of times you can message the host with questions and they will have their name in the response.
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Rochelle Kirk We had a couple people doing it and not doing a great job either so we went into two vacant units, completely remodeled them, furnished them, and put them on Airbnb ourselves. Made just under $70k in 2022 from those two airbnbs alone.
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eric rivera Evict them
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Guest Insider The only thing I caution you on, just for the other side of things....I'm now a flight attendant and never home. Husband still works in the industry and is gone during office hours. We have been at the same property since 2017. New manager arrived in 2019 and has been great. When she went on medical leave, the office staff and mgr from another property went to town trying to be cool. Sent me a lease violation that I'm using my apartment as a Airbnb. I had just arrived at my overnight hotel. Called the office and the leasing agent said nope I'm doing a Airbnb and if I don't remove the listing by tomorrow I'll he evicted. I said please send me proof as Ive never made a Airbnb listing. Apparently someone used a photo from Google maps of the property that I uploaded of the pool and my Google thumbnail photo was in it so they assumed it was me. Floor plan not even the same. But still she said she has proof and I'm being evicted if I don't delete it. Broke down crying in hotel room as I... Show more
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Guest Insider We've worked with several properties that use smartphone access and their primary reason doing so was to stop airbnbs on units. Access only works on an approved number/device by property managers, so credentials can't be shared. (also helps flush out illegal tenants that aren't on the lease). It's not a quick fix, and is an investment, but can help solve issues like this so may be something to consider for future improvements.
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Guest Insider If you start to bnb your own units, Airbnb will monitor and shut down rogue listings for you. You can get an all inclusive service that also includes cleaning and renting out the unit without tpu doing anything
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Guest Insider If you go through their multifamily partnership program. It used to be called Pillow
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Guest Insider Try to book with them. Lol
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Guest Insider You can notify them that these rentals aren’t allowed and they will block them for you.
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Elizabeth Medina I tried this once and AirBnB told me I needed to work it out directly with the host.. but the thing is, the host wasn’t even the lease holder… we did finally get it taken down when we issued a 7 day notice to the lease holder, though.
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Guest Insider Our HOA contacted them and they blocked our neighborhood.
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Guest Insider I was a floating community director in Nashville and one of our properties was struggling big time with occupancy just because of a flooded class A market in the area. They opened it up to AirBnBs and regretted it big time! The guests would destroy the lobby and amentities area on the regular and when I was there helping, one of them busted a floor to ceiling glass window in the games room with a pool ball. Of course bc it was an Airbnb guest and no one knew which Apt they were staying in, no one was able to be held accountable. We screen our residents for a reason! Welcoming in an Airbnb next door to our residents leaves huge doors open for issues. I wouldn’t encourage them at all! It’s now like the Craigslist of traveling.
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