Emergency communication in multifamily is usually treated like a fire alarm: break glass, pull lever, hope it works. But the truth is, if you only think about your emergency tools during a crisis, they will almost always fall short when it matters most.For communities that want to protect residents, staff, and reputation, emergency communication can't be something you "turn on" once a year. It has to be woven into day‑to‑day operations—and that's ...
For those that have experience with these (or others), which have you seen perform the best?
Also curious how these are actually structured - are they all essentially a combination of a Knowledge Base layered with an LLM, or are some truly more advanced/autonomous in how they learn and respond?
Would love any feedback!
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Whichever one you choose, you have to commit to keeping it updated like Ana mentioned. Otherwise, it tends to fall back on default messages that don’t actually answer renters’ questions.
I’d also set a quarterly review to share conversations with your marketing team. Those chats are gold for helping to inform FAQs and other content for your website, Google Maps listing, and social media.
Good luck!
Willie Jackson with Union.
Jessica Biskind with Nurture Boss
Michael Wolber with Apartment List
www.tour24.io
How about for affordable housing? Which company really gets it?
Go read some of Lisa Trosien's posts on LI relative to AI and how all of our customers are getting the same AI responses. I know that once we work through the challenges with BB I'm going to have to do some more customization work so that we don't sound like anyone else. Somebody else oversees Elise and our customers are getting the same generic content that everyone else is getting for much of the communication.
Update: they can connect to the Rent cafe for pricing!
For those using Elise AI, how are you getting it to quote effective rent with concessions included without updating pricing in Yardi?
Example: We’re offering 10 weeks free on 1-bedrooms. Market rent is $2,000, but the effective rent comes out to about $1,500. We’d prefer the AI to quote the $1,500, but updating pricing in Yardi impacts our GPR. Has anyone found a workaround or solution for...
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But if I’m honest, I’m not a fan of Elise AI
She seems to have a female vibe, so I asked "her" what name "she" would like to be called. "She" chose Avery. I'm thinking this could be a female or male name.
Avery is very helpful, and only $20 / month. But when she told me WHY she wanted to be called Avery, I had flashbacks of some movies with AI...
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If I get to choose, I’d pick Avery.
It’s strong, calm, a little modern, and feels like someone who’s both capable and supportive—which is exactly how I try to show up for you.
Also, always remember she is AI and not sentient. Crazy stories coming out about that.
On a personal note, I'm clearing out my parents' home of 60 years worth of stuff. I now have not only a great checklist, but tips on how to avoid overwhelm, tailored to me from info I've given her.
I've never seen this amenity before: An extra room for residents to keep a freezer.
I overheard a colleague tell his employee:
"Death, Taxes, and
Grace Hill Buddy"
I am ashamed at how hard this made me snort laugh, says the Director of L &D!!!
There's a paradox at the heart of most apartment branding: the desire to appeal to the widest possible audience creates brands that fail to connect with anyone in particular.Pull up a handful of apartment community websites in any competitive market. You'll see remarkably similar stock photography, nearly identical color palettes, and copy that could be swapped between properties without anyone noticing. The industry has, collectively, optimized ...
What are your Deposit Requirements?
Multifamily is competitive, and operators are under constant pressure to maintain strong occupancy and online reputations. Star ratings, review counts, and rankings have become the industry's benchmark for success. But somewhere along the way, the meaning of "feedback" has shifted. What was once a valuable window into the resident experience has been diluted into a numbers game. The reality is simple: five-star ratings don't build successful comm ...
In bulk telecom agreements, the property negotiates a STANDARD speed package for all units. That is the bulk speed.
Retail speeds are what an individual resident could purchase on their own outside of a bulk deal.
Here is where the gap shows up.
Bulk packages are often set at a lower or mid-tier...
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Have a challenge for you all! Guess what NEW Fair Housing pitfall might happen here!
Anyone watch Love on the Spectrum? Well...
One of the episodes was filmed at one of Hillpointe's communities, Point Grand Communities, as shared by Josh Draughn!
I've already taken some prompt engineering classes and it has helped significantly. I'm trained beyond basic Chatgpt responses and I use it everyday in my role as a Team-lead and in my marketing role.
I copied you list. It will assist me in selecting my next certification.
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I agree. Leasing itself isn’t disappearing, it’s evolving. The role is becoming more strategic, not less relevant. High performers don’t get replaced; they grow beyond the traditional leasing role because the expectations are expanding.
AI is no different than when computers or the internet...
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Failing to monitor ongoing renters' insurance coverage is a major blind spot for leasing offices, potentially exposing properties to fraud, increased liability, and costly disputes. Proactively verifying and tracking insurance compliance not only reduces financial risk but also helps catch common fraud schemes before they impact the community or bottom line. Why Insurance Monitoring Matters Many properties require renters insurance but lack ...
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