Here's an interesting one....
We are a mid-rise community with all interior parking garage parking. Everyone pays $25 to park per month, or $100 for a reserved space. I've recently been asked twice by people with disabilities if there is a waiver of parking fee for disabled parking. We do have handicapped parking spaces in the garage. My feeling is that everyone pays for covered parking regardless of who you are, but disabled people have access...
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Hello! Would love to hear ideas on different naming conventions for a floor plan with an additional area currently referenced as “Den” that is not enclosed, so no door or closet (picture on this post). Some options on the table 1 bed Flex, 1 bed XL….. now you go! Thank you.
1-bed 1-bath Deluxe
1-bed 1-bath with Suite
Can you refuse to add someone on the lease just because they are disruptive?
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Otherwise I’d have turned away lots of applicants over time.
If they are being a disruptive guest though, then you should have been issuing lease violation notices to the resident. You’d need some sort of paper trail.
But I’d consult with your attorneys first as well. I’ve never had to ban a guest from the property before. Let alone one who’s potentially going to be a future resident.
If you do add them to the existing lease though, you could always non-renew them?
Key release’s are supposed to be simple. Yardi has an opt in for text communication which he is listed as yes. A friend comes in and needs a key. Knows resident by name, unit and phone #. We called resident twice and emailed. They called him, told us when they went to walk their dog, he left and may have thought they had key. After about an hour of them calling they texted him. He texts them back and says we have permission to give key. I see... Show more
We have predominantly Spanish communities, and looking for recommendations on apps/ tools you all use to translate for prospects/residents for those of us who are not bilingual?
:::LEASE UP QUESTION::: How do you put urgency to submit that app on the guest?? We do a decent job already with things like $99 reduced fees for look and lease, but looking for other unique tactics. We are a luxury building. The homes really sell themselves. Just wanting to do even better!
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If you have a ton of units or if it's obvious that you aren't going to fill up fast... you can do something similar with the available selection or inventory in a certain building filling up... We ran a campaign along the lines of Apply today -- current inventory is at its largest now, and that won't last long...
To that note you can also play into Limited Availability: for example, add a message on the site such as Only a few apartments left in this building!
Going further down the rabbit hole, campaigns and offers can be another way to create a sense of urgency if they are paired well with a hard end date. I.e. Apply before 05/11/2024 and we'll cover your move-in costs etc etc.
Lastly, add a sense of urgency in CTAs (call to action's) on your... Show more
Needing to hire a floating leasing consultant. Before the hire is done, I’d like to iron out the schedule and bonus structure. How does you company handle bonus structure for floaters?
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Who needs structural stability...
I have a resident requesting an accommodation due to disability to be present while scheduled maintenance is performed. She claims it is discrimination if we do not accommodate this. She has been informed that maintenance is scheduled for her building between 9 AM and 12 PM on Thursday but she would like it done earlier while she is home.
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Needing to fill a new luxury lease-up!!
Giving one month free. Rents are high. North FL. What’s the most unique and effective thing you’ve done to lease-up??
I guess I must need a refresher in dealing with NOISE COMPLAINTS! 1f4a5.png Just moved to a fairly new luxury community. The residents are high earners and entitled. They do not want to put up with any noise. They literally quote the lease at...
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Floors, squeak, and make noise no matter the age.
Explain that noises from the floor, occasional banging, walking, phone conversations are normal apartment living noises. Compare it to a house where there are shared walls.
Explain that sharing walls as part of apartment, living. Go on to say that noises such as screaming, loud music after a certain time, loud parties, excessive banging for over in 10 minutes, is unreasonable.
If noise levels are considered unreasonable, and it’s during office hours, tell him to call the office. Let you guys handle it from there. If after office hours, they will need to call the police.
Explain that you cannot guarantee quiet because there are shared walls. Explain that their neighbors most likely are hearing them too.
Reiterate what is beyond reasonable
Now thats I said that- Use their entitlement and lease agreement against them. I would see if or create a policy on how noise complaints must be handled per company policy.
I’d then, send out an email regarding the procedure and steps required for you(the team) to address these noise complaints. Such as a police report needing to be filed with the complaint, or audio/ tangible proof. Put the responsibility back on them to provide evidence, and do the work to help you accurately resolve their problem.
Once it’s in black and white, plus you notified them of the process- quote the policy and that you notified them. And if they fail to follow the steps required, then there is nothing you can do.
Found this post from a resident (not mine). What would you all do in a situation like this?😕
I'm only sharing this story because it's possible (not saying it wasn't ignored, but that it's possible) no one will let them do anything. Took 6 months to get this guy out of my property and I lost several amazing residents in the process who broke lease JUST to get away from this creep of a man.
Should a regional manager be put in charge of the property from which they were promoted? Should the staff report to the property manager or should they continue to report to the old manager that is now the regional manager? The staff has been instructed to call the regional manager and ignore the manager if the staff doesn't like an answer that they get from the manager. The regional schedules meetings and work on property and purposely leaves... Show more
While it is easy to get/report directly to the regional, they should not. As a property manager you cannot build a bond/trust with your staff in-site and regional unless regional promotes the chain of command.
While the regional can be a friend, it should keep that relationship to be personal and not on a professional level.
Don’t give up, if you like the company and just keep doing your job and if it keep persisting contact hr dept. for potential guidance.
Security Cameras… Any rules around a property releasing common area video recordings to a resident requesting…
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Scenario: resident is elderly and old. Has been telling me he’s dying for the last few months.. didn’t ask why as he always says he has health issues. All of a sudden he emails me a mold spore report with counts. Never once brought this concern up to us nor has any work orders regarding it. His private report shows high counts of some stuff but the moisture and humidity levels are witching normal range with no concerns. What would you do? To my... Show more
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I imagine you’d be sued if you tried to charge a disabled person for reserved disabled parking