About Me

Contact Information

Occupation
Property Manager
Year Started In Multifamily Industry
2011
Closest Major City
Harrisburg
State
PA
How Do You Like To Be Contacted?
By Email

Education

Highest Education Level Achieved
Graduated College

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Julia F

Pin It Julia F

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  • Karma
  • Member since
  • Friday, 31 January 2014 08:00
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Activities
  • Julia F replied to the topic 'Evaporator Coil Cleaning' in the forum.
    We always clean the coils at each apartment turnover. We change air filters every 6 months, and they check them then for cleanliness. If it needs it, they'll clean them when they change the filters, but we don't schedule it for more than that.
    Read More
    kunena.post 9 days ago
  • I love this. I was reading another article (I think on MFI, actually) about a company that gives its employees 2 paid days off for volunteer work, which I thought was an AMAZING idea. I think a company taking an active role in the community has so
    komento 9 days ago
  • Brent - I like the idea, but not sure on the implementation. How would a property determine who is an "influencer"? Would we be faced with Fair Housing issues if they're offered promos that non-influencers don't get? And then, what happens if/when
    komento 9 days ago
  • I keep a simple reply saved in my phone's notes - basically just says, thank you for your interest, we do have great homes available for you. a member of our leasing team will be in touch tomorrow when the office opens to discuss details. And then I
    komento 22 days ago
  • I LOVE THIS!!!! What a great way to not only give back, but to raise employee morale, and increase your company's visibility in the community.
    komento 23 days ago
  • That's such an awesome idea!! Maybe send them after each resident signs a renewal, that would be an easy way to split the costs over the year.
    komento 35 days ago
  • Such great ideas!! I love organizing resident events around New Years Resolutions!
    komento 50 days ago
  • Julia F added a new comment in Celebrate Lease Renewals
    I love this idea. It's so easy to create a template and send the same letter to everyone. It saves time in the office. But does it increase retention? Unlikely. A letter like this would stand out from previous renewal offers they would have recei
    komento 63 days ago
  • Great points, Brent. If everyone has a pool, then a pool isn't special anymore - it's a standard. Our job then becomes making sure our "standard" pool is anything but - maybe you offer water aerobics classes to stand out from the bunch, things like
    komento 64 days ago
  • We give annual performance evaluations, which do tie in with our proposed pay rates for the following year. However, to make the situation more "conversation" and less "monologue", we have each employee self-evaluate as well. They receive a blank e
    komento 73 days ago
  • We do that!! Our Leasing Consultant keeps all guest cards for a year, if they don't apply. On the 1 year anniversary of the month of their initial contact, we touch base with them again. We figure if they were looking for a new apartment last Apri
    komento 163 days ago
  • Every fall, we do a door decorating contest (most go with Halloween theme, but we don't require it). We choose the winners of each building, and then post the building winners on our Facebook page. The door that gets the most "likes" wins the overall contest. Residents have a lot of fun with it,...
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    kunena.post 167 days ago
  • That would be awesome!! I have no idea how you get your property to be included in the game, but if someone figures it out, what a cool marketing tool!
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    kunena.post 191 days ago
  • Julia F replied to the topic 'Key Fob Suppliers' in the forum.
    Mindy - We have key fob access for our buildings. There is a callbox at each building door, where guests can call the residents. The box is programmed to then allow residents to unlock the building door with their phone.

    Megan - We use SimplexGrinnell for our key fobs and callboxes. It's great,...
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    kunena.post 191 days ago
  • Julia F replied to the topic 'HE Washer/Dryer' in the forum.
    Linda, could you send me a copy of the instructions you use? my email is This email address is being protected from spambots. You need JavaScript enabled to view it.

    Thanks so much!
    Read More
    kunena.post 274 days ago
  • Julia F created a new topic ' HE Washer/Dryer' in the forum.
    Our owners are looking to "upgrade" our apartments. We were built in 2008. They asked about switching our standard washers and dryers to HE, presumably front-loading models. Each apartment has a washer and dryer in the unit, not laundry rooms. Does anyone have these style in their community?...
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    kunena.post 282 days ago
  • Julia F replied to the topic 'How do you handle bashing reviews like these?' in the forum.
    It would depend on what the review stated. I would refute some claims, but not get bogged down in details. For example "The pool is disgusting and moldy" I would reply "Thank you for your concern. We do have a staff member who cleans the pool every morning and our maintenance supervisor inspects...
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    kunena.post 285 days ago
  • I have all lead emails forwarded to my phone, so I get instant updates 24/7. Obviously, I'll miss those 3 am emails, but for "reasonable" after hours emails, I have a draft response that I can reply with. It gives a few basic sentences about the pr
    komento 296 days ago
  • Julia F replied to the topic 'Open House Ideas' in the forum.
    At one of our open houses, we had contacted residents who are independent sales reps - Mary Kay, Pampered Chef, etc. They each set up a table at the open house for catalog sales, plus donated a door prize. It brought a lot of people into the property who might not have otherwise looked at our...
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    kunena.post 342 days ago
  • "Can you imagine if they used LRO to price turkeys at Thanksgiving or eggs during Easter."
    Have you ever tried to buy roses for Valentine's day vs other times of the year? This is exactly what they do - pricing always changes based on demand. And even without LRO, most communities are changing...
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    kunena.post 345 days ago
  • Julia F replied to the topic 'Pets' in the forum.
    Our policy was always "dogs had to be over 1 year". We got a lot of pushback, and settled on a compromise. For puppies, we require a pet deposit that is equal to the cost of a carpet replacement (in case of puppy accidents). If the carpets don't need replaced, great. But if they do (we've never...
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    kunena.post 345 days ago
  • Absolutely! I will upload it to the File Bank today.
    komento 400 days ago