Topic: Is anyone else having the problems we are with Otis elevator service?

Is anyone else having the problems we are with Otis elevator service?

They are all that way. If they show up the claim not covered under maintenance contract and your parts are obsolete even in a new property. Then you get $2k bill for the pleasure of a bid.

What are the problems? Hard to get service? Long delays on repairs? Hard to get account manager to return your call? I had these problems with schindler and kone but i havent had otis at any locations for over 7 years now.

Megan Goodmundson all of the above! And they truly just don’t seem to care…charge $500 an hour can’t get same day service and then you’re forced to pay their OT rate at $1000 per hour.

Kim Halstead its absolutely maddening. And no options. They know there’s No options. If you have multiple properties in contracts with them definitely get upper people involved to really shake the tree and exlress disappointment and how this is really causing yoir company to be unhappy, mention contract end dates. Also really pour over the contracts to look for any possible breach of contract clauses. It becomes a full time job but you and anyone else you can recruit has to work every angle, account manager, that persons supervisor, regional managers. Vice presidents kf service etc. anyone you can reach to go off on be the squeakiest wheel possible.

Megan Goodmundson thank you…right now I’m trying to get other proposals but very few companies want to give them because it’s Otis equipment and they use proprietary parts and make it difficult for other companies to get the parts

Kim Halstead very difficult. I hope you have some good resolutions

Toledo Elevator has been wonderful! Fixed the problem and show up when we need them! 5 stars!

YESSSSS they seem to come for thier regular maintenance check and the next day elevator goes down, good luck getting them out again.

Schindler elevator has been terrible....

Over the years I have had issues with all of them and post Covid it’s only gotten worse

Our elevator went out on Sunday. The Otis serviceman informed us that the part he needed would be available and the problem solved by Monday AM. It's Monday afternoon and now we're told the part will be overnighted tonight and installed on Wednesday. Unacceptable. We have elderly and sick occupants on the 3rd - 5th floors. They can't negotiate the stairs. This puts us, and Otis, culpable for litigation due to access issues. Why can't this problem be addressed promptly?