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TOPIC: Apartmentratings.com NIGHTMARE

Apartmentratings.com NIGHTMARE 2 years 11 months ago #6410

I am a Property Manager who has a resident/individual who keeps posting derogatory comments about me and the property. Has anyone experienced this before or have any advice? Can I take any legal action to get this person to stop?

Re:Apartmentratings.com NIGHTMARE 2 years 11 months ago #6411

I know in our S.C. lease there is a sentence in the Prohibited Conduct section that states: You and your occupants or guests may not engage in the following activities: injuring our reputation by making bad faith allegations against us to others.

I don't know how far you can take it, but you can have your name removed from the comments on Apartmentratings by emailing them and requesting it. You may want to contact Apartmentratings also if it is derogatory and see if they will remove the entire statement.

Good luck!

Re:Apartmentratings.com NIGHTMARE 2 years 11 months ago #6413

Traci,

If someone is making direct complaints and listing your name in a slander driven or character defaming way, you can contact the local police department and file harassment charges. Often times this will not deter the person who has a personal mission to discredit you and the property.

More or less, there is a line between freedom of speech and self expression and slander. In Texas, I have dealt with this before. Unfortunately, there is not a lot of protection from someone blasting messages against the property and naming individuals in the complaints. I would follow Nicole's advice and see if you can have the postings removed.

The best advice... the Supreme Court has passed laws under Cyber-bullying Protection. Often times, we assume this protection only is relevant for children, but there is protection for adults as well. Check into the Cyber-bullying enforcement your Police Department takes part in, or even the District Attorney!

Good luck!
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Re:Apartmentratings.com NIGHTMARE 2 years 11 months ago #6422

Hi Traci!

Possibly a little tangential...I would also recommend Google-ing your property's name a few different ways to see if this person's comments are showing up in the search engines.

More and more, search engines are using user-generated content, such as reviews, to supplement their search results. I know that Google crawls ApartmentRatings.com's reviews, for example.

It should give you a wider view of the impact this person may or may not be having.

Good luck!

Re:Apartmentratings.com NIGHTMARE 2 years 11 months ago #6423

You can also file a complaint with Apartmentratings.com directly. There are rules regarding the appropriate use of the site and if it's being abused by someone with a personal vendetta they will remove the postings and block the user.
  • Stephanie Miller
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Re:Apartmentratings.com NIGHTMARE 2 years 11 months ago #6424

Check out the manager's center option...there is a fee, but gives you the ability to respond, etc.

Also, any value in trying to reach out to the resident and resolve the issues?
  • Doug Miller
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Re:Apartmentratings.com NIGHTMARE 2 years 11 months ago #6425

Hey Traci,

Like Stephanie said, you can file a complaint with Apartmentsratings.com. They do not allow slander, but won't take down the message unless prompted to do so.

Good Luck.

Re: Apartmentratings.com NIGHTMARE 2 years 11 months ago #6426

Our company struggles with apartmentratings like most other folks in our field. Our strategy is to embrace these outlets. Instead of fighting the system engage your good residents to submit comments. I struggle to say that in every comment there is some truth, if the majority of the comments are centered on a main topic, not just your name, but the service attentiveness, responsiveness or else focus on fixing those items and turn around people perception of who and your community are. Chin up!

Re: Apartmentratings.com NIGHTMARE 2 years 11 months ago #6428

Respond to the post with a positive message thanking them for their feedback. By taking the high road you make the original poster look like they are slinging mud and discredit their opinion.

Re:Apartmentratings.com NIGHTMARE 2 years 11 months ago #6431

Like Danny and Lorena said, take the high road and embrace apartmentratings. Subscribe to be notified whenever a review is posted about your property.

Always respond to every review, thanking them for the feedback. Provide information regarding how to correct their issue. If they are complaining about the property, address the complaint with a positive attitude.

Any time a resident thanks you for anything, immediately ask them to post a review and hand them a brightly colored card to remind them.

After a resident moves out, email them to ask if they received their deposit and ask them to consider posting a review on apartmentratings.

Attached is a copy of the card I hand out to residents at lease renewal and any time a resident thanks me for something.

My responses on apartmentratings are a little bland, but I'm working on it. Please take a look at mine and give me some suggestions!

Here's the email I send after move out:

Hi *****,

Thank you for your residency at Georgetown Manor. I hope you are enjoying your new place!

A check for the remainder of your deposit will be mailed to your new address within 30 days.

The forwarding address I have on file is ******, Portland, OR 97214. If this is not correct, please let me know as soon as possible. If you do not receive the check within 30 days, please contact me so I can check on it.

Please consider sharing a review of your experience at Georgetown Manor on apartmentratings.com so that future residents will know what it is like to live here. The review page can be found here: www.apartmentratings.com/rate?a=r&complex_id=503646767497223

Best regards,


Rose Morrison
Community Manager
Georgetown Manor Apartments
9050 SW Washington Square Rd
Tigard, Oregon 97223
This email address is being protected from spambots. You need JavaScript enabled to view it.
Phone: 503-646-7674
Fax: 503-350-3784


PS- check out my ratings & responses here: www.apartmentratings.com/rate/OR-Tigard-...artments-837807.html
  • Rose M
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Last Edit: 2 years 11 months ago by Rose M.
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