At my property, no one gets their full deposit back because we are required by state law to charge for carpet cleaning when a resident moves out, but the majority of the time that's the only thing that they are charged for. It honestly depends on the clientele. If you have a property where the residents care about their standing with you (because it affects their credit and rental history) you'll find that they tend to leave the unit in great condition. If you work at a C or D property with a lot of evictions, where usually the residents don't really care about their credit or rental history, then you're looking at the ones where they leave holes in the walls, cigarette burns in the carpets, couches and beds. Something to consider, though, is that when we calculate the cost of damages, we have to consider the cost of extra maintenance time in the unit, the cost of contractors, etc. Instead of just charging the cost of the item that we're replacing because it costs to have maintenance spend more time than predicted in the unit and less time on work orders, routine maintenance, etc. Also: the more time that is spent turning a unit means the longer it sits vacant AKA not bringing in any money!