You are absolutely correct. Ryan Homes/NVR uses Compliance Depot for their Vendors. I've had to deal with them for four years and my pay has be cut off 4 times because of them. They never notify you when a document is due or if there is a problem with a document so your account goes non-compliant. Ryan Homes is just as bad with communication so they just cut your pay off with no notice. You can send document after document to Compliance Depot and you're lucky if they update your account after 3 weeks. I've had to call them several times to update my account after sending documents in by fax, email, and uploading on their site and they say they didn't get them. Yet if you look in your miscellaneous folder you can see all of the documents sitting there. I've sent in a W-9 form at least 15 to 20 times in the past 2 weeks and it still has not been updated. They say they will update your file within 24 to 48 hours. Three or four weeks must be the same as 24 to 48 hours to them. Maybe they mean 24 to 48 DAYS. Why Ryan Homes / NVR uses a company that is not even a member of the BBB because they are so bad and has so many complaints against them, is beyond me. Maybe they use them just so they can cut the vendors pay. If I had known how bad Compliance Depot was before I started working for Ryan Homes, I would never have worked there. Ryan Homes could be a good company to work for except for their lack of communication skills with the vendors but Compliance depot pulls them down even further. My advice to anyone that wants to work for a company that uses Compliance Depot is RUN AS FAST AS YOU CAN in the opposite direction. It's not worth it.
I would love to get a class action lawsuit against them for lost wages and to recover the fee I pay them every year for doing such a horrible job. They should also be reported to ICE, the State Insurance Board, 20/20, 60 Minutes, etc. This company needs to be shut down.