Today, I called the base and spoke with the first Sergeant. They acted quickly and came out to the property. They visited with the resident and examined the apartment. We came together on a settlement, that was agreeable to both of us. It came to light that they were aware of some of the emotional issues going on between this couple but, were not aware of recent events.
The Sergeant explained to me that while the Housing staff can negotiate on behalf of the soldier and family, he was not entitled to sensitive information such as incidents or emotional disturbances.
He also assured me that while he wasn't able to control the spouse (wife), he was able to greatly influence the soldier.
Before I contacted the First Sergeant, the housing staff was over stepping by trying to black ball us, but now, with the involvement of the command, we are in good standing, we will recoup some of the damages and hopefully will be able to rent this unit within 30 days after move out.
Thank you all for your guidance on this issue. It's been an education, I will say that!