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Topic: E-Payment Convenience Fees

Gabriela Leon's Avatar Topic Author
Gabriela Leon
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Managers, do residents ever complain about paying convenience fees that are attached to e-payments? If so, what do you usually tell them?
Posted 12 years 11 months ago
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Annalies van Stigt's Avatar
Annalies van Stigt
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If they ever do complain, here is some interesting info on why the convenience fees exist... blog.rentpayment.com/2011/05/26/rent-pay...ard-convenience-fee/
Posted 12 years 11 months ago
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Johnny Karnofsky's Avatar
Johnny Karnofsky
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What I would do is if there were '(in)convenience fees' charged; and the resident uses the electronic payment for more than a one time basis; I would offer them a monthly discount from their rent equal to the fee.
Posted 12 years 11 months ago
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CSauve's Avatar
CSauve
With our E-Pay system, a resident is not charged a convenience fee if they pay with their checking/routing numbers as opposed to debit/credit cards.

Regarding the idea of concessing their fee, I would hate to see a $20+ reoccuring concession each month--especially if multiple residents were paying online regularly. :-/
Posted 12 years 10 months ago
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