Reply: E-Payment Convenience Fees

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[quote="Gabriela Leon post=6490 userid=7215"]Managers, do residents ever complain about paying convenience fees that are attached to e-payments? If so, what do you usually tell them?[/quote]
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CSauve

With our E-Pay system, a resident is not charged a convenience fee if they pay with their checking/routing numbers as opposed to debit/credit cards.

Regarding the idea of concessing their fee, I would hate to see a $20+ reoccuring concession each month--especially if multiple residents were paying online regularly. :-/

Posted 12 years 10 months ago

Johnny Karnofsky

What I would do is if there were '(in)convenience fees' charged; and the resident uses the electronic payment for more than a one time basis; I would offer them a monthly discount from their rent equal to the fee.

Posted 12 years 11 months ago

Annalies van Stigt

If they ever do complain, here is some interesting info on why the convenience fees exist... blog.rentpayment.com/2011/05/26/rent-pay...ard-convenience-fee/

Posted 12 years 11 months ago

Gabriela Leon

Managers, do residents ever complain about paying convenience fees that are attached to e-payments? If so, what do you usually tell them?

Posted 12 years 11 months ago

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E-Payment Convenience Fees