I address mine to the residents using their full names on the envelope and at the top of the letter, but then I use their preferred nickname to start the letter greeting.
Such as:
"Michael and Elizabeth Smith" on the envelope, and
I just had an experience in my renewal letter that said "...goes month to month." Well, they thought it was at the renewal rate. We charge an extra fee for month to month leases. That wasn't clear in my renewal letter. It is now.
Posted 11 years 1 month ago
Anonymous
I would say
1)A response deadline
2)how to respond if they want to renew(call,come in, etc.)
3)We charge a month to month fee so if they do not call and renew it is automatically going month to month so we put that in our letters as well.
That's why we are building our own, Rose! First question is what elements should we be including in the letter itself? Here are a few I can think of:
1) Benefits to living at the community
2) The price
3) If there is an increase, why there is an increase
4) Indication that the community actually does want them to stay!
What other elements should be included in the renewal letter?