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Though this industry is tough right now with everything going on in our world this is not the typical actions of a good Property Management Company. It sounds to me like you might need to research different companies to work for if you really think you would enjoy Property Management. If you don't...

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Best ideas to get people to renew! Looking to reach out to renewals early!!

Antonio Leon What’s your budget like? If you’re having retention issues then maybe offer a carpet cleaning or apartment cleaning. With longer term residents offer a carpet replacement, depending on your budget. Or offer a gift card to their favorite place. If you have a larger budget offer an iPad 🤩 You can also ask them what it will take for them to renew. Of course within reason. Everything is negotiable!
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Guest Insider No. No renewal incentive budget should be big enough to include a free iPad. Residents are smart enough to know if you are throwing iPads at people to get them to renew then you’re planning on charging way, way more than what is necessary for their renewal rate. They know that they will be paying for that iPad and would prefer to buy it themselves with the money you are not charging them in rent.
Renewal incentives that worked best for my property were top-class service in the office at all times, strict adherence to a pricing structure that rewarded those who renew early with the lowest rates, gradually increasing until the end of their term, a SURVEY that asks for feedback and then address each survey directly with the tenant prior to lease renewal.
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Brandon Payton Reasonable increases.
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Guest Insider Offer a renewal package
1. Spring Cleaning renewal package- includes window cleaning
2. Floor cleaning package- steam clean carpets, or steam mop floors
3. Money back package- $50 credit on account for renewing by ….
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Judy Green It’s all about customer service, residents really want to know that the manager is involved in the renewal and then it’s not just about the owner or the property trying to take your money.
I truly believe that the resident just wants to be heard and wants to have a say in the increase so what better way to do it than being able to negotiate.
My site we are currently doing 5% increase with the ability to negotiate not less than 3%.
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Chris Finetto Because moving sucks and I’m gonna charge you $186 for the mini-blind your cat ate, the cat that wasn’t on the lease…
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Guest Insider It took a lot of convincing to my owners but we offered a free month to our renewals. We have had an 80% retention rate.
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Guest Insider Renewal pizza party- We had 35 units between July and August. We were able to renew in 1 day 20 with 150 off 1st full month rent with 3% increase.
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Guest Insider Provide superior customer service all year long and follow through and should be reasonably easy. And take care of what of what's reasonable of course, u will see a fantastic renewal ratio
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Robert Tinning Be consistent in what you offer each, remember Fair Housing applies.
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Guest Insider I've has one nonrenewal in 4 years! Granted, we're senior housing. Rents usually increase 3% a year. This year I increased 5%. The only way I get a vacant is when someone dies or goes into assisted living. We have a clause in our lease that if it's medically necessary, a Resident only has to give us a 30 day notice from the first of a month.
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Guest Insider not pay to move, that’s my motto.
We do work orders as they come in, leave at 6 with none in our system most of the time.
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Guest Insider Provide good service for the year before
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Guest Insider I always did a contest, those that returned their renewal within 3 days were entered into a contest to win $500 off of the renewal month. Most months had about 20 renewals going out, so one winner was easy breezy against the budget, it beats turn-keying the unit and possible vacancy losses. Good luck. 🍀
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Michelle Sykes Let them customize their apt. Paint an accent wall something like that.
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Guest Insider Provide great service all year and they will want to stay❤
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Stacey Pichette We’re giving an incentive to renew early. Options include: an Alexa, fire stick, gift card, or apt upgrade. We’ve replaced old appliances, updated light fixtures to LED, replaced old blinds with faux wood, updated plumbing fixtures, etc.
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Guest Insider We’re offering upgrades. Choice between a custom close, OTR Microwave, ice maker… couple of other things in that price range…
Little things that make their life better & improve the apartment for when you do turn it.
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Guest Insider Carpet cleans with renewal. A significant discount the first month of renewal.
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What is your company's long-term approach to handling economic uncertainty in the multifamily sector?
 



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Brent Williams I could be wrong on this, but I believe starts are down, and with the interest rates the way they are, I would imagine underwriting is way down. Not sure the lead time, but today's supply glut will likely turn into a supply crunch a few years down the road. (I'll let Jay Parsons tell me how wrong I am).

If that is correct, we have about 2 years more of having a focus on resident loyalty, and then the market will shift aggressively into rent increases.

So at the end of the day, I would say the poll options are more weighted towards short term goals versus long term ones, although I could be way off.
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Nothing will destroy a great employee like watching your employer tolerate & reward the bad ones

Chris Finetto That’s true. But sometimes us employers just have to tolerate “C” grade associates, that’s all we have to work with… It’s when they become counter productive they have to go.
Rest assured, the Super Stars are noted although you may not get all the attention. The “C’s” require more emotional support and attention…
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Gerry Hunt Chris I understand it IS difficult to find the right folks for the right seats. If you chose to continue with the 'problem' employee, just make sue you ae evading the super stars. My Moto is the 3 T's ~~ Train,Train & Terminate! I choose to work with the best of the best.
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Guest Insider I completely understand and agree that finding good people is hard! I'm also not saying that if someone is "coachable" that you shouldn't try. BUT you have to know when enough is enough, for the health of the team as a whole. I'm not on board with the whole "the super stars are noted but the "C's" require more emotional support and attention."
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Guest Insider Agreed! 💯
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Sharleen Wiggs Currently going through this 😒🫣
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Hi, me again! Anyone using Al Leasing Assistants? Who are you using and why do you love it?

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Guest Insider Zuma and we have had lots of issues.
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Guest Insider The top players following my analysis are Travtus or Meet Elise.
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Guest Insider Meet Elise and we have had really good results from it
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Brenda Sherrill We switched from Meet Elise to Zuma. I like Zuma better.
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One day they're putting in a maintenance request to have a lightbulb changed, while their rent is late, and the next day they're putting in their notice because they bought a house. Sure, good luck with that.

One day they're putting in a maintenance request to have a lightbulb changed, while their rent is late, and the next day they're putting in their notice because they bought a house. Sure, good luck with that.
Grace Law New home buyers are also surprised when taxes and insurance go up yearly.
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Guest Insider Dave Ramsey is usless.
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Guest Insider Never useless, sometimes it offers another perspective and other times it reinforces just how right we are
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Guest Insider His 5m IG followers and 8 national best sellers may reflect otherwise.
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Employee concessions.
Reaching out to see how others handle employee concessions?
Also, do you offer concessions to employees who work at one site and live at a sister property?
Thank you!

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Guest Insider 20% at any of our sister properties even if it’s not the one you work at.
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Guest Insider Depends on the agreement upon hiring. Some get free rent and reduced salary, some get 20-30% off and regular salary.
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Guest Insider We do a tiered, years of service 90 days to 2 years is 25%, 3 years is 30%, 4 years is 35%, 5-9 is 40%, 10+ is 50%
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Guest Insider I think some strong concessions are coming back around for top talent as it sb, we do 50% across the board, employee does pay any added amenity such as trash valet or cable/internet packages.
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Lisa Ward Live on site 50%, live/work different properties 30%
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Christi Anderson Greystar is 40% and 20%.
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a Guest created a new topic ' Emotional pets' in the forum. 3 days ago

I have Three cats, when I moved in I informed the Manager I had two cats they are bonded to each other it was counted as one cat because of it I found a newborn that is now 9 months old he is fixed and had his rabies shot but today I come home from the doctor and find all these notices taped to my...

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Here's an interesting one....
We are a mid-rise community with all interior parking garage parking. Everyone pays $25 to park per month, or $100 for a reserved space. I've recently been asked twice by people with disabilities if there is a waiver of parking fee for disabled parking. We do have handicapped parking spaces in the garage. My feeling is that everyone pays for covered parking regardless of who you are, but disabled people have access...
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Guest Insider That would seem reasonable but I would ask your attorney what's appropriate
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Guest Insider Have them fill out a reasonable accommodation form. If the accommodation is reasonable, then give them a reserve spot and charge them only the normal resident parking fee.
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Miles Scruggs That isn’t really how reasonable accommodations work being reasonable is only part of the equation. ONE of the other key components is “…. necessary to afford persons with disabilities an equal opportunity to use and enjoy…”
Just because someone wants something and it is reasonable doesn’t inherently entitle them to an accommodation simply because they have a disability.
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Erin Richard Everybody should pay the parking $25 a month. There shouldn’t be a waiver for people with disabilities to not pay to park there car. If a disabled person wants a closer reserved spot that isn’t a handicap spot, $100. Or they can park for $25 a month to park in a handicap spot, if they are able to, and that usually is much closer to an entry door.
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Megan Goodmundson Its a reasonable accommodation request. Go through normal procedures to verify and approve or deny. If approved get a handicap space sign with a “reserved” sign rider. Do not put apt # on reserved sign.
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Guest Insider As a Tow Co owner. You CAN enforce a HC person in a HC space that is “restricted” to a HC person WITH a garage permit. A reasonable accommodation could be done or you could simply stick to the restricted parking area and everyone pays.
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Guest Insider Accommodating disabilities isn’t an option they need to pay for. If they pay $25 to park in the garage and they are disabled, they have access to any disabled spot. If you have a plethora of disabled individuals, you need to ensure you have enough for all of them plus any that may arise due to injury.
I imagine you’d be sued if you tried to charge a disabled person for reserved disabled parking
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Brittany Stroud Absolutely not. You've received an accommodation request. Request in writing (but cant make them fill out) then respond in writting (mandatory). Verify request if disability is not evident, then add additional reserved handicap space (reasonable) or assign them an alternate space (reasonable) for $25 close to the door or in a accessible area. Our job is to find reasonable solutions that help aid them to live....not create additional barriers. Consult your attorney for a legal recommendation before the resident consults one to sue ownership, mgmt co., the property, and you personally. It's the smart choice.
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Guest Insider There is a grey area here. I would be sure to get all of the necessary paperwork for their file, but I wouldn't charge. I wouldn't risk the issues over a few dollars. Of course, check with legal first.
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In Dalllas, TX, we are required to have recycling at our properties. Funny enough, we recycled before the mandate. Anyway, we use a 3 or 4 yd container serviced by WM that is clearly marked “recycling” yet tenants continue to throw non-recyclables in the container. We pass thru the charges to...

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When asked, many operators will say they only accept digital payments and their communities are 100% paperless. However, after further exploration, we realize there are many exceptions, such as past resident payments, residents in eviction status, or even new move-ins, where many site team members will accept a paper payment. The fact is that nearly half of renters still pay by check or money order. Ensuring a consistent revenue stream is fundame ...

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 A live-in aide request. For properties like senior living communities, this is a regular request, and the procedure is memorized by many of the staff. But are your procedures up to date with the Fair Housing Act? For other properties, these requests aren't all that common and can cause some stress due to lack of experience. What are some of the nuances you should be aware of? Let's break it down.Remember, Disability Is a Protected CategoryW ...

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The multifamily industry finds itself at a crossroads, grappling with insurance rate increases across every asset class. For those who own and operate multifamily properties, the sharp rise in insurance costs is more than just a budget line item; it's a significant operational challenge.Here, we'll explore the current challenges in the multifamily insurance marketplace, examining the underlying causes of these rate hikes and offer actionable risk ...

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Exploring the Perception Divide Between Pet-Friendly and Pet-Inclusive Rental Housing In recent years, the relationship between humans and their animal companions has evolved dramatically. Pets are no longer just animals; they're valued members of the family, deserving of love, care, and accommodation. This shift in perception has significant implications, particularly in the realm of rental housing. Owners and property managers are no longer fac ...

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Hello! Would love to hear ideas on different naming conventions for a floor plan with an additional area currently referenced as “Den” that is not enclosed, so no door or closet (picture on this post). Some options on the table 1 bed Flex, 1 bed XL….. now you go! Thank you.

Hello! Would love to hear ideas on different naming conventions for a floor plan with an additional area currently referenced as “Den” that is not enclosed, so no door or closet (picture on this post). Some options on the table 1 bed Flex, 1 bed XL….. now you go! Thank you.
Guest Insider 1 bedroom with Bonus room
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Renae Maisano The obvious is home office area but it could also be another sleeping area for a small child or infant. Put up a privacy screen and add a small armoire for one another option. Try staging this, might help visually.
It could also be a storage area for someone who needs a place for extra furniture or wheelchair storage.
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Guest Insider Flex space
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Guest Insider The possibilities are endless; home gym, office, reading nook, craft room... I'd go with flex as well.
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Amy M Baker My thought was Office Nook/Flex Space or Creative Space and market it so they are in charge of what it is....maybe even Freestyle/Lifestyle Space.
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Guest Insider 1-bed 1-bath Plus
1-bed 1-bath Deluxe
1-bed 1-bath with Suite
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Guest Insider Bonus room is what I've typically heard in real estate terms. Since it cannot technically be called a bedroom, another term for that is "non-conforming bedroom". I do like flex space.
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Guest Insider Lovely open floor plan/space
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Does anyone have recommendations for a utility management company.
Trying to find someone who doesn’t charge fees for every little thing.

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Ursula Gerson The ones I'm familiar with is RealPage RUM or YES Energy which is part of Yardi.
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Guest Insider Hi there, I work for Zego and utility management is a big part of our business. If interested, I am happy to connect you with our team who can speak to the product and share pricing insights.
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Guest Insider We use Argen out of the Atlanta area
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Guest Insider Depending on where you are possibly, I’ve used Minol and NES
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Megan Goodmundson Conservice. Or multi family utility solutions
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Guest Insider Depending on city . Why can't you just add flat fees for services?
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