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I wanted to see if anyone has a solution for leasing consultants to be able to text prospects from onesite. We are looking into knock but I didn’t know if there are any other programs.

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Guest Insider ThatKey is the best IMO. Best alerting, integrates well, allows you to organize contacts and send out mass text with ease. We have Knock & ThatKey & I like to use ThatKey better for texting purposes.

Natalie Motes-Bosquez Funnel

John Eilts Funnel has a text option for prospects and residents.

Guest Insider We love Textbox

Guest Insider We use I love leasing, it integrates with onesite.

Guest Insider Hands down, Knock CRM. Not a single other product compares. Become a Knockstar!

Guest Insider Thatkey $99 a month

lynn walker Textbox

Amanda Meyer Knock 10000%

Guest Insider Absolutely love love love Knock.

Guest Insider We use CRM and get to text from there

Madeline Nash Key Texting Brittani Brodt can help, full integrations!

Joshua Martinez AnyoneHome… but don’t really like the platform

Katie Singleton Nit sure if it integrates with onesite but aptexx is a great texting platform

Guest Insider We use knock and I like it

Guest Insider Lead2Lease is a RealPage software and also ILM. Both are lead management products that offer texting.

Guest Insider Onsite itself does it in the contact application. They just bc themselves as well so they can print it. I apologize that is emails.

eric rivera We have Entrata and we are going to integrate Key Texting cause Entratas text feature is awful and lacking.

Brenda Sherrill Textbox is awesome and I use Knock. We text with textbox instead. Super inexpensive and no contract. Contacts import from onesite.

Guest Insider Key texting is great and reasonable!

Guest Insider AppFolio

Guest Insider Knock is everything!

Robyn Cue We partner with Anyone Home’s CRM, and love it!

Tiana Heath Keytexting

Guest Insider Appfolio

Ginger Bernstein Resman -.25 per unit a month

Guest Insider We use active building through Onesite. This allows you to send emails or texts.

Guest Insider Isn't this possible from Leasing and Rents in Onesite, should just be a setting. We use it and Knock

Guest Insider You can text directly fr m onesite without paying a third party.

Guest Insider Relate 24/7 is a realpage product and has unlimited text and emails for like 55 per month. They also have custom automatic email drip campaigns! We use knock too

Guest Insider Key Texting 100%. Frances Louise Smith is the best and can help!

Guest Insider Leaders invest in others. Managers manage others.

tracie clemenz A Leader helps you do your best and a Manager just tells you to do your job. A Leader isn’t afraid to get their hands dirty and pitch in when people need them.

Gerry Hunt Tracie can someone be a good manager and a good leader at the same time?

tracie clemenz Gerry Hunt Yes, they can…..if they have learned to set aside their own ego. Anyone can be a leader if they truly want to.

Gerry Hunt Tracie awwww. . . that 'ego' word!! I have know some folks with huge egos!

tracie clemenz Gerry - Me too….I used to have an ego until I learned how to serve others

Gerry Hunt Tracie in my world, having a servants heart is what make a big difference between a great leader and a great manager!

Guest Insider Gerry Hunt yes, but they chose not to!

Gerry Hunt Elizabeth I love the word 'chose'. We ALL have to make our own choices, don't we?

Stacey Pichette A leader motivates their team and provides the training for them to succeed. They hold themselves accountable when mistakes are made or goals aren’t met. A manager casually oversees their team while focusing on their own success.

Joy Arsham Anzalone I have two that I use and think are great though there are many. A LEADER is someone who will take you to a place whether in business or life that you would not otherwise have taken yourself. And a leadership quote by John Quincy Adam’s -“ If your actions inspire others to dream more , learn more , do more and become more , than you are a leader. “I also personally feel that all the quotes mean little unless you lead by example every day.

Guest Insider Someone who inspires you to do better and wants you to learn so you can be successful and someone who wants you to stay in your lane and doesn't want anyone to learn anything and grow

Gerry Hunt Ginny who is that 'someone' ~ a manager or a leader?

Guest Insider Gerry Hunt a Leader inspires you

Gerry Hunt Ginny so managers are not inspiring, in your world?

Charity Zierten Anyone in any position can be a leader.

Guest Insider Charity Zierten I like that! Very true

Gerry Hunt Charity I agree.

Guest Insider Motivation

Gerry Hunt Travis explain please.

Guest Insider Managers lack motivation when managing employees. Probably because they are not motivated properly themselves. Leaders find the best way to motivate their people.

Lori Lindley A leader inspires the best in others and meets people where they are to grow them forward

Gerry Hunt Lori and what about a manger? Can they inspire other and help them grow?

Lori Lindley Gerry Hunt most managers are leaders but some carry a title and are unable to be true leaders . We have supervisors , vp ect who don’t lead . Here’s what I know we can all be great leaders in any position. People in positions with titles sometime don’t understand the difference. Time and experience usually brings out leadership along the way

Gerry Hunt Lori I agree with you.

Billie Lewallen Leaders lead by example no job is out of bounds. A manager sources out responsibilities and expects others to do the work.

Gerry Hunt Billie if the manager 'sources out responsibilities' is that their only role?

Guest Insider Management is climbing the ladder of success. Leadership is making sure the ladder is stable and on the right wall.

Jim Collins Larry Berry Good one!!

Guest Insider This is a loaded question because "manager" is not a bad word but for the sake of this - leader stands with the team (asks for opinions/ways that may work better) and works together to get the goal accomplished. A manager delegates and demands with no regards to the teams ideas, past experiences or opinions. It's their way or no way. Also a leader never takes full credit because it's always a team effort. A leader is willing to do everything to get the job done and a manager says "it's not my job"

Gerry Hunt Amy I agree 'manager' is not a bad word. Is leadership a learned skill?

Guest Insider Gerry Hunt I believe it develops with experience

Guest Insider Gerry Hunt a leader can be a good manager. A good manager isn't necessarily a good leader. One of the missing ingredients is compassion. Understanding the perspective of the people beneath you.

Guest Insider Yea in most cases managers dictate what to do. Leaders are in the trenches doing the hard work with their team. Leading with compassion will always result in more.

Pat Wiley A manager does things right.A leader does the right things .

Gerry Hunt Pat is that always true?

Pat Wiley Gerry Hunt I hope so!

Guest Insider A manager points out the fire - a leader runs in with you

Gerry Hunt Jesse I love it!

Guest Insider A leader is someone who guides you and brings you up, has a positive attitude and doesn’t want to see you fail. A manager is someone who sits behind a desk and demands things that they are capable of doing themselves.

Gerry Hunt Elizabeth sounds like you may have had some 'less than good' managers. I am sorry.

Guest Insider Gerry Hunt Yes it’s really hard to find that one.

Guest Insider A leader is someone who makes their employees want to work harder! I am fortunate to have that now!

Gerry Hunt Kathy and what about a manger?

Guest Insider Gerry Hunt My manager is a leader. One in the same in my case.

Guest Insider A leader walks the walk. Leads by example, mentors, gives automy to her staff and is always available for her staff.

Gerry Hunt Amy and what about a manger? Do they walk the talk? Are they examples, mentors?

Guest Insider Leaders create solutions. Managers use solutions.

Gerry Hunt Erik I like the way your think! All good points.

Guest Insider Gerry Huntthanks

Guest Insider You lead people and manage things - time, money, information...

Gerry Hunt Petra YES, YES, YES!!!!!!!

Jeff McDonnold Leaders build, managers maintain.

Gerry Hunt Jeff please explain, build what, maintain what?

Suan Tinsley A manager is a leader to others.

Gerry Hunt Suan in what way?

Suan Tinsley Gerry Hunt Develop their skills and train them up for higher level positions.

Guest Insider A leader is a mentor who leads their team to success and takes pride in the work of their team. A manager is someone who shows up and makes sure the place doesn't burn down - like clockwork.

Gerry Hunt Sandra can one be a manager and a leader?

Guest Insider Gerry Hunt Of course but being a manager doesn't necessarily make you a leader. You can lead no matter what position you hold.

Diana Walker A manager manages processes. A leader leads people and plays to their strengths.

Gerry Hunt Diana thank you!

Guest Insider A leader communicates vision, empowers and educates others, and demonstrates empathy, openness and patience. A manager, or a boss, is just interested in what’s in front of them and doesn’t possess the above.

Gerry Hunt KT is it possible for a manager to also be a leader?

Guest Insider Gerry Hunt of course. I just used the vernacular of the author. It is usually to define leader vs. boss.

Guest Insider A manager is one that wears many hats. They keep their team motivated and have a A clear understanding of what needs to be done to be successful.A leader has a task that needs to be done and is generally dedicated to getting that task completed and is more focused. A leader focused on a specific outcome versus the total picture.

Gerry Hunt Karen thank you for sharing your opinion.

Guest Insider Got to be a leader before you can manage.

Gerry Hunt Jimmy I have worked with some very good managers who were not good leaders.

Guest Insider A manager and a leader or one of the same you can’t be one without being the other

Gerry Hunt Debby I agree.

Guest Insider A leader inspires their team to learn more, set goals- assist them to achieve the goal. You are a manager when you have to be- everyone has a position that’s what makes you a team. When a teammate is overwhelmed “we” all help out- that includes the leader. Most important-Lead by example!

Gerry Hunt Shelly can a manager 'inspires their team to learn more, set goals- assist them to achieve the goal"?

Jamie Jennings I think it’s a mindset. I don’t want to manage people... I want to mentor people. I’ve had some terrible managers... they taught me how I didn’t want to manage... I’ve had some excellent mentors... they gave me inspiration on how to manage. I can’t be a leader if I stop learning, listening, growing! I own my employees mistakes(correct them and then teach)... and I give them the praises. I walk alongside my team and my ultimate reward is when they say..”She is who I would like to be when I lead! She was the example!”

Gerry Hunt Jamie in my world, a manager, manages THINGS, not people. However, a good manager can also be a good leader, by helping the TEAM they build, understand what is necessary and help get the 'stuff' done.

Guest Insider A manager is typically an appointed authority figure whose primary role is to manage tasks, processes, and people to ensure organizational goals are met. They focus on planning, organizing, and controlling, with an emphasis on efficiency and consistency. Managers often concentrate on short-term goals and immediate deliverables, using their formal authority to get tasks completed. They tend to be risk-averse, maintaining the status quo and improving existing conditions.On the other hand, a leader is someone who influences and inspires others to follow, even without formal authority. Leaders focus on people, setting direction, creating a vision, and motivating others towards a common goal. They are often willing to take risks to innovate and challenge the status quo, with a long-term vision for the future.In essence, while managers are about processes and immediate results, leaders are about people and long-term vision. Both roles are crucial in a successful organization, with the most... Show more

A manager is typically an appointed authority figure whose primary role is to manage tasks, processes, and people to ensure organizational goals are met. They focus on planning, organizing, and controlling, with an emphasis on efficiency and consistency. Managers often concentrate on short-term goals and immediate deliverables, using their formal authority to get tasks completed. They tend to be risk-averse, maintaining the status quo and improving existing conditions.On the other hand, a leader is someone who influences and inspires others to follow, even without formal authority. Leaders focus on people, setting direction, creating a vision, and motivating others towards a common goal. They are often willing to take risks to innovate and challenge the status quo, with a long-term vision for the future.In essence, while managers are about processes and immediate results, leaders are about people and long-term vision. Both roles are crucial in a successful organization, with the most effective professionals often embodying both managerial and leadership qualities

Gerry Hunt John thank you!!

Guest Insider A leader shows you how to do things and works with you to get a job done. A manager tells you what to do and expects it to be done with no real instructions or help. I’ve worked for a ‘manager’ b4. She was TERRIBLE and still is.

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Love stories like this!!

Brenda Boyd

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Multifamily friends, in terms that of evictions, what percentage of evictions are you seeing at your properties / portfolios?
Please provide region and percentage.
I will go first, B+, Market Rate Portfolio in San Diego, CA has 2.5% of residents in eviction.
Interested to see how everyone is fairing out during these tough economic times.

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Miles Scruggs Wow that seems high. SE WA and we are at 0.2%. That seems odd to differ by a whole order of magnitude.

Chelsea Santiago I manage 9 communities in the nc triangle, only had one for holdover last month but this month I’m filing on at least four

Guest Insider I’m at a B property in central Texas and I’ve only evicted 2 people in 2 years.

Sarah Yadira Hong Most people I’ve asked in San Diego, CA are between 1.5 to 2.7% of residents currently in evictions.

Guest Insider All my years in So Cal I always saw fairly high percentages for evection. What did help over time was instituting higher security deposits. Example: requiring $750 on approval rather than $250. This process took a long time to implement but it really helped bring down those eviction filings. End result was it brought it from over 3% down to .5 - 1.5% Best of luck to you!

Brandy Blazen 644 units with 1% in eviction located in San Diego.

Cindy Shearer Screening times 3 when accepting new tenants. The last time we had to file eviction at our B property was in 2020.

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In which areas of your multifamily operation is your company currently utilizing technology to minimize the need for on-site personnel?

If your answer is different from the four options provided, please leave your response in the comment section.

Guest Insider None should be an option

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Hello, I manage a small property management company and until now we have not had a parental leave policy.
Would you mind sharing your company's parental leave policy and/or what your experience was like (good, bad, ugly) taking parental leave in our industry? Many Thanks!

Brent Williams and Amanda Hill

Guest Insider Not that I’ve had my babies while in the industry but I wouldn’t follow the norm.
The first company I worked for, there was no paid leave and I had to file short term disability. After, the state did pay me a portion of my pay for 8 weeks. It was like $200 a week, that was nothing. I took 2 weeks off before giving birth - no pay.
But my employer did say I could take off as much time as I needed. My job would be here when I was ready, I just wouldn’t be paid. Which regardless of the pay, it was nice to not feel rushed back before I was physically or mentally ready to return.
I wasn’t ready to return regardless but I returned after 5 months. I was even allowed to bring my baby in for a few hours occasionally when my husband wasn’t able to be home with him because of work obligations. I was also allowed to leave for his pediatrician appointments and then return to finish my time that I’d missed.
I even had a coworker at the same company and his wife needed to be in bed rest but they had...Not that I’ve had my babies while in the industry but I wouldn’t follow the norm.
The first company I worked for, there was no paid leave and I had to file short term disability. After, the state did pay me a portion of my pay for 8 weeks. It was like $200 a week, that was nothing. I took 2 weeks off before giving birth - no pay.
But my employer did say I could take off as much time as I needed. My job would be here when I was ready, I just wouldn’t be paid. Which regardless of the pay, it was nice to not feel rushed back before I was physically or mentally ready to return.
I wasn’t ready to return regardless but I returned after 5 months. I was even allowed to bring my baby in for a few hours occasionally when my husband wasn’t able to be home with him because of work obligations. I was also allowed to leave for his pediatrician appointments and then return to finish my time that I’d missed.
I even had a coworker at the same company and his wife needed to be in bed rest but they had a toddler. They allowed him to work from home before WFH was a thing.
It wasn’t the best maternity - I would have loved a year off with even 50% of my pay lol. But in terms of American maternity leave it was great. It was great to see the CEO was supportive of families. I think of that company often, it was the best job I’ve ever had in terms of maintaining my mental health and feeling valued by my employer.
My last baby, I was working a new job for the government. I worked right up until 2 days before my due date. I would have had 6 weeks off for maternity leave if I had delivered normally. 8 weeks for a 6 c-section. Then I HAD to return. If I didn’t return, I’d be in the negative for sick hours and vacation time. Which meant I could not take my baby to doctor appointments, could stay home with my kids if they were sick.
I opted for a c-section just to have 8 weeks. My pay once again, was short term disability and it was $200 a week roughly. Again, nothing.
Luckily, my husband got a raise and I didn’t have to go back but I was so upset because I didn’t HAVE to do a c-section like I thought. I only chose it cause I could stay home with my baby longer. My body was also no where near recovered by 8 weeks either.
A woman’s body isn’t actually fully healed and back to normal until a year. Every woman is different too but it could take up to 6 months before a woman’s hormones balance out and that’s not even considering if she ends up with postpartum depression. Not considering if she’s breastfeeding either.
Not to get too political but with the way our country is going and women losing their rights, being forced to have babies. I just really hope companies can put out good maternity and paternity leave policies. Policies that support parents who are healing, their emotional wellbeing, bonding time, breastfeeding/pumping, doctors appointments, childcare etc.
Even though my first job I had a baby at didn’t pay well - them treating me well made all the difference. I’d work for that company again in a heartbeat. My government job with all its benefits, and that paid more - I wouldn’t ever go back. They didn’t actually care about you, or your family. You were just a number. Show more

Not that I’ve had my babies while in the industry but I wouldn’t follow the norm.
The first company I worked for, there was no paid leave and I had to file short term disability. After, the state did pay me a portion of my pay for 8 weeks. It was like $200 a week, that was nothing. I took 2 weeks off before giving birth - no pay.
But my employer did say I could take off as much time as I needed. My job would be here when I was ready, I just wouldn’t be paid. Which regardless of the pay, it was nice to not feel rushed back before I was physically or mentally ready to return.
I wasn’t ready to return regardless but I returned after 5 months. I was even allowed to bring my baby in for a few hours occasionally when my husband wasn’t able to be home with him because of work obligations. I was also allowed to leave for his pediatrician appointments and then return to finish my time that I’d missed.
I even had a coworker at the same company and his wife needed to be in bed rest but they had a toddler. They allowed him to work from home before WFH was a thing.
It wasn’t the best maternity - I would have loved a year off with even 50% of my pay lol. But in terms of American maternity leave it was great. It was great to see the CEO was supportive of families. I think of that company often, it was the best job I’ve ever had in terms of maintaining my mental health and feeling valued by my employer.
My last baby, I was working a new job for the government. I worked right up until 2 days before my due date. I would have had 6 weeks off for maternity leave if I had delivered normally. 8 weeks for a 6 c-section. Then I HAD to return. If I didn’t return, I’d be in the negative for sick hours and vacation time. Which meant I could not take my baby to doctor appointments, could stay home with my kids if they were sick.
I opted for a c-section just to have 8 weeks. My pay once again, was short term disability and it was $200 a week roughly. Again, nothing.
Luckily, my husband got a raise and I didn’t have to go back but I was so upset because I didn’t HAVE to do a c-section like I thought. I only chose it cause I could stay home with my baby longer. My body was also no where near recovered by 8 weeks either.
A woman’s body isn’t actually fully healed and back to normal until a year. Every woman is different too but it could take up to 6 months before a woman’s hormones balance out and that’s not even considering if she ends up with postpartum depression. Not considering if she’s breastfeeding either.
Not to get too political but with the way our country is going and women losing their rights, being forced to have babies. I just really hope companies can put out good maternity and paternity leave policies. Policies that support parents who are healing, their emotional wellbeing, bonding time, breastfeeding/pumping, doctors appointments, childcare etc.
Even though my first job I had a baby at didn’t pay well - them treating me well made all the difference. I’d work for that company again in a heartbeat. My government job with all its benefits, and that paid more - I wouldn’t ever go back. They didn’t actually care about you, or your family. You were just a number.

Chad Christian Certain states have certain requirements. I’d get with an attorney to ensure whatever states you operate in you are within guidelines

Guest Insider 12 weeks 100% pay + STD + FMLA. Mothers can take up to 20 weeks paid and an additional 12 unpaid.

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What’s the correct way to go if military doesn’t pay? TIA!

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Guest Insider Same way as anyone else

Guest Insider If they are military you can't necessarily evict them. If i recall correctly, you have to do an affidavit saying you know they aren't deployed and they get assigned an attorney. Much easier to call base!

Brenda Sherrill You can call the housing office in base.

Robin Leasing Contact the commanding officer. That has always worked for me.

Stacy Carver Always have them list their first seargent as their emergency contact then call them. They will put a boot in them.

Guest Insider You serve them the required notice as you would anyone else. THEN as a courtesy you can call their housing director who them can contact their command which should be on yur application . The military have the ability to take that three day notice down and get a loan for the rent & when they do that then the $$ can be taken out of their pay. Remember, they rec BAH to cover their rent and utilities and can actually be court marshaled for not using these funds as to what they are attended for

Guest Insider Please be careful contacting their command without express written consent regarding financial matters. You can be responsible legally for providing that type of information as it’s considered their employer.
Check with your state and local laws but you can still give an eviction notice for non payment of rent as you would a civilian.

Guest Insider You would proceed the same way as anyone else. If the matter ends up going to court you will be required to provide an scra certification stating that they are active duty and their current deployment status.

Guest Insider I work for a community in a predominantly military town so almost all of our residents are military, therefore almost all of the residents who don’t pay are military 😂 the housing office is always a really good resource if you don’t know the correct way to proceed with anything when it comes to military. I have Really great relationship with our housing office.
When we go to court to file eviction we already have an Affidavit of Military Status filled out. The only way their military status affects the outcome in court is if they are deployed, then the courts will typically grant a 90 day stay to allow them to come home and take care of things. But yeah otherwise filing on military is just like filing on anyone else 🤷🏼‍♀️ at the end of the day it’s the soldiers responsibility to inform their command if they are in trouble, not ours.

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Multifamily communities experience a surge in activity during the peak leasing season, typically spanning the spring and summer months. During this period, a flurry of new renters arriving, existing residents renewing leases and an influx of prospects seeking living spaces can present challenges for property managers. This chaos can also lead to higher incidences of package theft. Today's renters, particularly younger demographics, love to shop o ...

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During our time in apartment marketing, I have found that the organizations we have worked with are often so concerned with form leads that they overlook their best leads...Inbound Calls. So far this month we received 392 inbound calls... That's roughly 130 calls a week...As apartment operators, are you truly aware of the number of inbound calls your team receives weekly basis? Do you know how many potential residents' calls are missed? If not, i ...

Matthew C Starrett

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A BIG THANK YOU to all of our Maintenance folks out there! With out you, our properties would crash & burn in a very short time!! You provide a valuable service to our residents, the owners & the property! You give up your evenings, weekends & holidays, your see our residents at their worst. YOU are there for everyone whether it is a flood, fire or dog poop. You are there to plunge the toilets, clean out the disposal, hang new blinds or fix the... Show more

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We are looking to provide our Community Managers with a cell phone allowance. Do any companies currently provide a cell phone allowance to Community Managers? If so how much?

Thank you!

Brent Williams

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Prospects are Looking for an Apartment Hookup…Most of apartment searches begin online, just like a lot of dating pursuits. Hey, isn't apartments.com our multifamily industry's version of match.com? Our online prospect is searching for an apartment hookup, right? Meanwhile, we put ourselves out there hoping that the apartment prospect is searching for a "meaningful relationship" that will lead to a long-term commitment…at our community! Think like ...

Brent Williams

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Recently a colleague asked me, "How can you tell whether a workplace is a good culture fit before you work there?" It's a good question–and an important one because if you're considering changing jobs, you want to choose a new employer that satisfies your needs, culturally speaking. An extremely basic definition of workplace culture, by the way, is simply, 'how we do things around here.' Figuring out how employers do things around ...

Brent Williams

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Do we all know when bonus depreciation expires?

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Guest Insider I'm lucky enough to where even during covid my company has done bonus with out a reduction and has since increased it, the bonus structure increased and the rental discount increased plus they have not raised our health care benefit costs. Very blessed to be where I am at!

Guest Insider

Guest Insider Unless they pass something else which they tend to do.

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How much are you paying for multifamily software per unit/month (total)?

Under $10

0 people vote this.
Between $10 and $20

0 people vote this.
Between $20 and $30

0 people vote this.
Over $30

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My teams are getting a little beat up...entitled residents, angry residents, impatient residents...are verbally abusive. All the customer care training in the world doesn't always prepare you for some of the outrageous demands and attitudes they are experiencing (and I have witnessed it myself). They are getting discouraged and I really feel for them.
I saw this at Lowe's and thought it might have an impact at properties..
What are your... Show more

Brent Williams, Mikel Persky and 1 other

Sherry Tompkins Love this. Yes, it’s been pretty abusive for a while now. Yesterday, I actually broke down in tears with my regional. And you know me! I am a pretty tough cookie. But some days it’s just too much!

Guest Insider My property has also experienced this lately.

Guest Insider We have also experienced this. I recently non-renewed someone who treated my team like this (her lease is up in August) she called corporate, I explained to them why I made my decision and they stood behind me. I will not tolerate residents treating my leasing or maintenance staff that way. We work way too hard. Maybe this resident will learn her lesson, but probably not.

Donje Putnam It’s very sad the way we treat each other nowadays.

Valerie Sargent When I facilitated a leadership forum at the Florida Apartment Association’s event last year, this was a big topic. Some of the companies were altering the language in their lease agreements to cover this type of treatment as a protective measure for the onsite teams. I don’t know that a sign makes a difference to abusive people like that, but I like it.

Brent Williams I really like it, although I would tweak it slightly so it is a bit more assumptive that the reader is one of the good ones. When one says, "thank you for...", it can be read as a post-event thank you for something they have actually done, or a preemptive "warning" of sorts to encourage a behavior.
The second paragraph makes it clear that the "thank you" is preemptive. And there is no reason to warn someone who is already doing good. So I would adjust it slightly:
"We appreciate you treating our associates with respect.
In today's stressful world, we have seen a rise in profanity and verbal threats, so thank you for helping to make Lowe's an enjoyable place for all!"
(I'm in multifamily, so of course I had to add an exclamation mark at the end)

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Guest Post by Stephanie Shore, Director of Marketing and Brand Development, Bozzuto (formerly with Marriott International and Hilton) Multifamily branding and marketing could take some notes from other industries—like hospitality. In hospitality branding, the critical focus is the guest experience; customer loyalty and maintaining brand reputation are the keys to success. Each of these principles can be easily, almost seamlessly, applied to multi ...

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