Imagine you're having an unforgettable stay at Four Seasons Resort in Lanai. 😍🌺

But what happens when a rat pays a visit to paradise? 🐭🏝️

Check out my latest article on LinkedIn to learn the lessons I gained from this unexpected encounter and how it relates to the resident experience in the multifamily industry. 💼🏢

Join me in exploring the parallels between exceptional service and maintaining strong renter satisfaction in the face of...Imagine you're having an unforgettable stay at Four Seasons Resort in Lanai. 😍🌺

But what happens when a rat pays a visit to paradise? 🐭🏝️

Check out my latest article on LinkedIn to learn the lessons I gained from this unexpected encounter and how it relates to the resident experience in the multifamily industry. 💼🏢

Join me in exploring the parallels between exceptional service and maintaining strong renter satisfaction in the face of challenges. 💪🔝

#ReputationManagement #Multifamily #ExceptionalService #LessonsLearned #ResidentSatisfaction

www.linkedin.com/pulse/rat-paradise-carla-j-alicea… Show more

The Rat in Paradise

In my mid-30s, I was fortunate enough to embark on a long-awaited vacation to the idyllic island of Lanai in Hawaii. As luck would have…