We allow them he opportunity to schedule an appointment, if they have requested one, but if they make an appointment and don't keep it, very often, we will issue a 24-hour notice of scheduled maintenance and then complete the work on our schedule.

Our state laws require that we obtain their permission to enter so they have every right to request to be present. We do our best to accommodate but we now do as the cable guy does and give them a 4 hour window. It also helps if you explain when receiving the request that they do not need to be present and they will get serviced quicker if they authorize us to enter whenever the team has first opportunity. We always leave a door tag letting them know the work status or its completion.

We don't set appointment times for residents because more often than not, the resident misses their appointment. What we have begun doing is offering a window of time that maintenance will come by if a resident insists on an appointment, between 9am-12pm or 1pm-4pm are the options. Most contract services never offer an exact time anyway because it's difficult to predict how long certain jobs, or work orders in our industry, will take and it is customary to instead offer a time frame for arrival. This helps the resident to plan, but also gives our maintenance guys a little flexibility if a work order is taking longer than expected.

There are affordable solutions that streamline the process while helping both the resident and maintenance staff with this. PM me to discuss.

We only offer a timeframe to avoid this issue, either (AM 8am-noon) or (PM noon to 5pm). This gives our team a large window of time to complete the request. We are always sure to tell the resident requesting either of these options that emergencies do take priority.

Hello,

If the resident insists on being home, what I do is give residents a time frame of when maintenance can enter the unit and complete the request. Being that I have a small complex as well with only one maintenance tech, it just makes sense for us to work this way. Residents have learned to work with management regarding this. It can definitely be annoying!