Reply: When something goes majorly wrong with maintenance such as a flood. Does your company give a rent credit?

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ANDREA BERG CPM CAPS
I have a resident in an apartment that has a mystery leak. I will be giving her a per diem for each day she is out of her apartment. She has filed an insurance claim through her renter's insurance so luckily they are paying her hotel and replacement costs of her personal property. Unfortunately insurance is dragging their feet so each day the leak gets worse and worse so it will be 6-7 days from time leak occurred until I can get a plumber in there.
Posted 2 years 9 months ago
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Anonymous
Consider a Renters Insurance policy instead of a rent credit. It would protect them going forward (and you) without them fully getting compensation for something not under your control.
Posted 2 years 9 months ago
Haha thanks I needed the encouragement!
Posted 2 years 9 months ago
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Leeanne Ginn
That’s not a thing. If you fixed that quickly, you’re a superstar
Posted 2 years 9 months ago
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Jack Allen
This situation is covered in our lease.
Posted 2 years 9 months ago
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Mike Powers
What is the price or cost of satisfaction ? If you get a lease renewal for two years, is one month credit a good investment ?

There is an art to negotiation. What is valuable important to other party. If they are leaving anyway, sure, no concession. If you can leverage the credit and get an extension, is that valuable to you.
Posted 2 years 9 months ago