I agree with Stephanie, she has an awesome approach. We recently took a property over with a bad reputation and with a shooting just days after we took over. What has helped us is our strong onsite manager, and the constant communication from our team with the residents. Enforcing the rules and regulations of the community and lease agreement, and simply cleaning up the community. Pressure wash, landscaping (adding colors), side walk paint, remake of office, etc. The other thing that really showed new ownership/management was the change of name. We changed the name of the community to reflect a real change, new management team, new owner, new community! It really hit home and received great feedback. So, I would suggest for you to recommend a change of name to really drive the change of management and ownership home! Good luck!!!