Topic: Retail Water Billing

I was curious how other property managers are handling water billing for retail tenants. I currently manage a mixed use property and I have 33,000 sf of retail. They all have a submeter, and we take monthly water readings, but we are currently billing them back on an allocated amount only--not the total usage. Do you use a vendor/outside company like AUM or do you manage it yourself? If you use a form, can you share? Thanks for your input.

I am not currently a manager, but have worked on multi-use communities and have billed the retail clients for their submetered usage. If you are billing your residents using a vendor, such as AUM, they should be able to bill your retail clients using their metered usage. Contact your account representative for your third party billing provider and they should be able to help. I curerrenty work for Minol USA, which is a 3rd party utility billing provider, and we have numerous clients that bill this way.

Kathy where are you located? I'd be curious to learn more about your company and to hear more from others.

I would be happy to answer any of the questions you may have.
You can reach me at 904-201-9073 or via email at This email address is being protected from spambots. You need JavaScript enabled to view it.
www.conservice.com

Hi Jacob-

One of the real advantages of having a submetered property from a water billing perspective is that not only is it a more fair way to bill tenants, but you can review the water consumption on a daily basis and detect leaks, identify bad meters, discover vacant units that are not supposed to be vacant, etc. There is a lot of useful data you can access that will help your complex and its tenants use water more efficiently.

Having working submeters on your property is extremely beneficial.

We're a vendor too = American Conservation & Billing Solutions, Inc. (www.AmCoBi.com) and we'd be glad to answer all your questions about AUM, Minol USA, and others! :laugh:

Regards,

Todd
(719) 694-1979

Hi Jacob,

Minol USA is located in Addison, TX, but we bill throughout the U.S. You can reach me directly at 1-888-766-1253 x 418. Also, check out our website, www.minolusa.com.

We would love an opportunity to discuss your options further with you!

Thank you,

Kathy Porter
Portfolio Relations Manager
Minol USA
This email address is being protected from spambots. You need JavaScript enabled to view it.

Hi Jacob- Another utility submetering company to consider is WaterWatch Corporation. We are a national company with a strong focus on customer service. All of our billing services are handled in-house and we work to create unique billing and collection solutions for each of the properties we service.

Feel free to visit WaterWatch online at www.waterwatchcorp.com/ or contact us directly at 1-800-256-9826!

Allison Sass
Online Content Manaer
WaterWatch Corporation
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I appreciate everyone's input on this topic!

At my property we use Minol. Their website is very user friendly to manage resident delinquencies, move ins, & move outs. I have worked with Kathy Porter in the past and she is excellent to work with. I am at a new property and in the beginning called her almost daily for a while. I have used other companies in the past but Minol has been the easiest to work with.