The agent that got them into the office. They are only there because the agent coach them in to tour and apply.

I’ve worked for Gables, Lincoln, and ZOM/ZRS. At all of those companies it would go like THIS: phone rings and we tell the prospect the great deals specials and floor plans. We invite them in to tour. Naturally we give them our name and ask them to ask for us by name. Now in the event that prospect comes in and doesn’t mention your name / or u r sick / or out to lunch... oh well , that prospect is now fair game and the person touring now has an OBLIGATION to close the deal. Thus, it is the PERSON TOURING that actually closes the deal and gets the commission. Simple.

For those that say blue where is the incentive for Orange to show the apartment and try and secure the lease when the clients may take an hour of their time to show a few apartments? I feel you would have leasing consultants just walk someone to the apartment and not point out any features or may even skip the amenities.

IMO: We need to change the structure. Scheduling a tour and having them actually show up is not always an easy task. Paying a small commission if they schedule the tour and the person applies would encourage better customer service. Last thing I want to hear a leasing tell a prospecting that they should come the next day because they are off.
Maybe with CRM now becoming a norm, we will see a new commission structure

I disagree with splitting in this scenario. Agent Orange handled the tour and closed the client. Leasing agents work hard for those leases and should be paid for them. If a Manager feels strongly about a phone call appointment versus a full blown tour, closing, application and the balance of the process pay them both equally. Otherwise, Agent Orange earned the full bonus.

Agent blue that set the appt should have made sure they were there avail & waiting on the appointment they set up.. the person that closed the sale (orange) should be paid. This will teach a good leasing agent to be great & “own” that prospect all the way through move in