Excellent!

Yes, yes & yes! Exactly what I've done for decades. Get to know your prospect & their needs, be engaging, ask open ended questions and always invited them to select an apartment or choose their new address at your community.

Showing knowledge and honesty has always worked for me. I let them know that my job is to match them with their perfect home and if that's not my property then that's OK but I'm sure they would be really happy here. Don't lie to people, be honest about pest issues or whatever questions they have but provide solutions also. People respond well with truth, knowledge and compassion.

From the first time I speak with anyone I find out what their hot buttons are and I build on that. Always ask where else they’re touring so you can make sure your property is the best choice . Without being pushing explain to them why the other property does not fit what they’re looking for . I’ve even gone as far as calling the other property for them to get their availability and asking amenity questions? And if they have a pet always give the first month free of pet rent with a bark box if they lease the same day. Bark boxes are amazing especially for dog people!

Building a good relationship with the prospect from the very first contact. People appreciate being appreciated. Ok, that sounds stupid… but it’s true.

Coke Cola close is my favorite!