What level of gain have you experienced since enabling the live chat feature? Do you handle the chats in house or use a third party center to respond to customers?

The Ranch at Pinnacle Point uses live chat with ContactatOnce and we love it. You can instantly talk to your prospects without it interupting what you are currently working on. You are able to ask all of the qaulifying questions and you don't feel so rushed as you do on the phone sometimes. ContactatOnce has generated several leads for us and turning many of them into leases. I highly recommend ContactatOnce for all properties!!

Since the quality of conversation is critical to a successful chat (getting contact information) it is important to be in a place where you can be focused on that conversation. Either a laptop or desktop is best in this type of exchange.

Lots of very good information being shared in this conversation. For live chat to be most effective you have to make sure to respond under 15s (under 10s is ideal). After 15s about 30% of the people will drop off.
I also would make sure that the live chat only shows if you are available to chat. When you are online I also would have a proactive invitation (Hello, how can I be off assistance?). With a invitation we see a significant pick up in the chat engagement rate.
The key to an effective chat is to make sure you focus on the quality of the exchange. It is about taking the experience from a product centric event to a consumer centric conversation.
We see a chat engagement rate around 2.5% to 4% of unique visitors when we are online, about 80% convert in contact information.
This brings me to my next point, you have to be online... For this very reason we have set up a team of virtual sales assistants that are there to help facilitate the chat and convert these chats into prospects. It is difficult for a team to be available
Happy chatting!

The Park Kiely Apartments started using Live Chat through Contact@once and we love it. At first we were very hesitate on the availability of the staff and being able to respond. The set up is really cool because whom ever is available will be the one to respond.

Our team has gotten a little competitive with who can respond the fastest. So how it works is from our website a little icon appears asking if the resident or prospect would like to chat. From the office stand point once they select the option to chat every active computer (you can change the settings) will ring once to alert you someone is requesting to chat.

The first employee to accept the request can now chat, and everyone in the office will hear one more ring that notifies that the prospect/resident is in conversation.

It's quick simple and with todays "I want service quick and right away," its the perfect way to provide fast response time which leads to great customer service!

A sister property ask a great question before purchasing for their property,"Well, what about if someone just walks in and sits and your desk? You don't want to be rude and continue typing right?"

My reply was simple. Contact@once has quick reply options that you can click and send (really cool it your not a fast typer). One of which asks for contact information or to bear with you for one momment that you are assisting someone at your desk.

I would seriously recommend this :)

Our traffic has increased since using Contact@Once. It has been a great way to provide information about our beautiful residences and entice the prospect to visit via direct contact with someone. Our leasing agents race to see who can get the chat first, we are huge fans! I highly recommend this to anyone that hasn't yet tried this, it works!