A few months back our marketplace appeared to be teaming with testers. Some of them are quite obvious, especially if you have been in the business very long. In spite of the initial anxiety, I'm really glad to have had this experience.
We benefited by having opportunity to further discuss the historical "why's" of the stringent laws. The sharing of the war stories of our industry, from one generation to the next, really bonded our team and had great impact. We were also motivated to standardize our follow up procedures, which actually has resulted in company-wide highest overall occupancy and income!
Many moons ago (hate to say it, but maybe 1989...ARG), as a young property manager, I remember sitting at an Anne Sedovsky workshop when she said, "Treat anyone poorly, for any reason, and you create more and more protected classes. Treat everyone consistently and honorably, and watch your revenue skyrocket."
Anne was right, then. She's even more right, now.
To honorable consistency with ALL!