I might also post this question over on Grace Hill's message board, although a lot of us here are on both; there may be others there that are not on here......
Story of our life..... You can't please everyone all the time.....
I think my response earlier in the thread that discusses the fact that it was an ADA issue, and you are unable to say any more about the subject due to confidentiality laws; may work better.
I am guessing that this is the only resident to complain about the after hours sauna use? If that is the case, I would also add that HE is the only one to complain, and nobody else knows it is an ADA issue.
This response also works when a resident asks about another resident having a dog, when you have a no pets polcy. You are simply making a reasonable accomodation under ADA guidelines.
I told him it involves an issue I am prohibited by law from discussing with him (via email because it's hard to get a word in edgewise while he's swearing at me.)
Unfortunately, despite my best effords, this guy is never happy. If I am in the office, he complains that I'm not out of the office picking up the trash in front of his door (that HE most likely put there.) If I'm out picking up the grounds he complains that I'm "Never in the office"