We send the denial letter and call them. Direct them to the screening company and if they still try, we let them know that they signed the application and that we went over rental criteria with them.

Do not discuss his credit with him. Give him the decision letter and corporate’s number.

One other thing to consider is whether or not your company puts a time limit on the terms: for example, declined applicant can reapply in 6 months. You can provide a pamphlet on repairing credit if possible to let the person know how to improve their credit score. Always be careful to emphasize maintaining good credit is their responsibility and it’s important to fix what they can and get their own credit report free annually.

Adverse action letter should be provided by your screening company.

Give the number. Always give the number if they ask. Not doing so implies you’ve done something wrong when you didn’t.

I give the screening companies number! Yardi in particular lets them know if they can do anything to change their status. I also say I can’t help as they are the credit experts, not me! (because thats