The maintenance team should always document Resident caused damages and all pets in unit on completed work orders. A weekly review and chargebacks consistently should be performed. Team members should uphold the owner’s right not to pay expenses that aren’t his responsibility to pay. Also upholding rightful late fees and enforcement of such increases NOI.

Too many employees are willing to waive fees to avoid conflict. Our jobs in the industry simply entail signing and enforcing leases and contracts and holding people accountable, politely of course.
All that “waiving” is at the owner’s ultimate expense.

Michelle email me I would like to talk to you more about what you are doing for this.

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I don't know about individual team members per se, but offering individualized amenities can be a huge income generator. Email me This email address is being protected from spambots. You need JavaScript enabled to view it.

Turn off the dang AC's and lights in vacants. Total waste of money.

Unit based amenities! Big time income booster.

Empower and teach your team to make smart business decisions. Allow them to grow in their knowledge of the industry. Be organized and prepared in every aspect of operations. Think about creating long term stability which will foster revenue growth instead of short sighted gains.