Age sometimes. Mechanicals

The price evaluation of the property’s demographics. Being realistic. A b- is typically an older build. An a property is typically a new build with all the bells and whistles.

Short and simple clientele

I've worked c class up to a resort. Attitude of clientele is foremost. Financial struggles of your residents are different. The C property and below are usually in bad neighborhoods with terrible owners not willing to invest on their assets. People wished they could live paycheck to paycheck. B property is a better neighborhood with real working class people trying to make it. A property has a clientele who WERE on the B property but "made it". A and A+ property you'll find a clientele who are more demanding, but also more grateful when you've gone above and beyond for them. You will find higher demands on staff both from the residents and the owners. Give me a B+ property any day!

Attitude

From a property manager standpoint I would say residents expectations. Class A- everything and everyone is an emergency. If you don’t respond within their idea of “reasonable” timeframe, expect for someone to make a review or calling corporate lol and there’s a lot of “I pay too much rent” to not have this or that, or why it’s an exception in that case. Whereas B or Cs clientele seem to have better patience and not so entitled. Just speaking from my experience on both sides