Reply: Do you all offer a discount when your residents set up auto-pay?

Do you all offer a discount when your residents set up auto-pay?

Reply: Do you all offer a discount when your residents set up auto-pay?

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[quote="anonymous post=51462 userid=0"] It’s part of our leasing process when you live with us. They understand it’s to their benefit- no lost checks- mail service is super slow these days and office may or may not be open with Covid. Spin it positive and you will get there! It’s just simply part of doing business these days.[/quote]
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John Ridgway

We require online payments

Requirement of lease. We had implemented a $25 service charge to pay in office effective April 2020. Covid stopped that experiment and we haven’t started it back up yet.

Posted 2 years 7 months ago

Emily Riggs

Do a wary bird pay online incentive . Pick one or two winners and get vendors to donate gift cards if you don’t have budget for an incentive like that

Posted 2 years 7 months ago

Lori Fall

It’s part of our leasing process when you live with us. They understand it’s to their benefit- no lost checks- mail service is super slow these days and office may or may not be open with Covid. Spin it positive and you will get there! It’s just simply part of doing business these days.

Posted 2 years 7 months ago

Michelle Cornelison-Cruz

No discounts to pay online. Legally, we cannot refuse paper checks unless they were NOT being processed in the office, so while we say we don't take paper checks, we actually have to.

Posted 2 years 7 months ago

Erin Balta

I made it mandatory since COVID. Less office visits. Obviously there are some cases like nsfs I need a cashiers check and move in money but rent and fees are all paid online. And we charge .95 cents for ach, 4.95 fir debit and then crazy amounts for credit cards but it all goes to the website provider.

Posted 2 years 7 months ago

John Naugle

Make a big deal out of the switch. Make it a positive thing. “Going Green” “Easier to pay than ever”….do not make exceptions. Make it a requirement. Nothing better than automatic payments.

We made it an actual event. Come into the office and we will help you get set up. Offer snacks and stuff. Make it fun and for THEIR benefit. But again, it’s not optional

Posted 2 years 7 months ago

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Do you all offer a discount when your residents set up auto-pay?