Whatever program, strategy that you decide on -- be consistent and follow through. I have seen property managers undermine themselves by waffling and not being responsive.

HUGE fistbump. That is brilliant. Kudos to your friend!

Most of us had the same answer. We have to change there thinking pattern now. They are so use to getting free assistance that they think they don't have to pay and wait for us to do the paperwork for them. I'd a new day in our industry

Everyone setting up payment plans-are these managed in office using your management software or a 3rd party provider?

We paid a percentage of what was collected as a commission.
80% is making the calls, sending the letters and keeping consistent, our team just needed some motocross keep it top of mind.

Immediately send out a notice or strict compliance that rent is due on the first. Those typically need at least 30 calendar days before they can be considered in effect. Make sure each delinquency is correct & start sending out 3 day notices on those over $100. The 3 day notices will get peoples attention enough the contact you to discuss. Once you find out why they are behind help put them in touch with people to help. I have a list put together of places that help with assistance. If you find they don’t qualify for help give them the opposite to put together a repayment plan. If nothing evict. Make sure you keep good notes on each collection effort. This will be helpful if questioned during an eviction process.