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E.Grant
Omg. I love this. I have been doing this at my properties for 20+years with the most patience care and respect and people actually appreciate it. The feedback I have received over the years has been phenomenal even when they forget and I have to charge them I kindly remind them we had the discussion so it’s a mistake with a price tag. I don’t get as much resident interaction now but this honest respectful open resident communication from day one minute one is sorely lacking in the business right now.
I’ve created cheat sheets for residents. What days can I pay rent? What if I pay after that day? How do I pay my rent? How do I submit a maintenance request? What’s an emergency request? Are things really fixed in 24hrs? What if I decide to get a dog or a cat? What if I park my car not in a parking spot? What can’t I place on my patio? When do I tell you I am moving out? Or staying? How do I clean my floors, counters, bathtub?
Stupid shit that matters. Then I tape it to the inside of the cabinet door.
Posted 1 year 10 months ago
Mike Powers
I recently had a call with investment consultants. We discussed how good property mgt is a high touch high level of engagement. Well run properties are not operated by remote control from a distance.
Hands on high touch makes a difference.