Does AppFolio have function to support community vote for governance doc update? Aka, manager/board can upload the updated version of doc and all community members can vote in app?

Hi Jolene,

I just read your comments on Appfolio, we just boarded 7/1/23....and yes,...it IS very difficult to get help from them,....we are pretty much forced to ask the virtual assistant. What happened to customer service,....and being available to answer questions? By any chance, did you ever come across ANYONE other than them that is available to train or ask questions? I'd appreciate whatever input you can share.

Liz Wiggins

Dear Mike, thank you for sharing your experience here. I work for AppFolio and have brought your comments to the attention of our product team, they are always looking for new ways to improve the reporting functionality within AppFolio Property Manager. If you would like to provide a bit more detail as to why you prefer the reports in a CSV format, I will happily pass those details along to our team as well. Best, Mackenzie

I disagree. I own about 600 units and my management company manages about 1,200 total. I am our biggest client and I have never had any issue with reporting at all, in fact our CPA and client's CPAs like to hear we are using AppFolio. The only issue I have with AppFolio, and they know this, is the really poor letter writing module. If only it went into Word or some other work processor other than pdf. In our six years of using AppFolio I have never received a client complaint!

I would like to share my experience with appfolio as a property owner that has had multiple rental managers swap to appfolio. To me app folio is a MAJOR step backwards. The reporting feature for owners is useless if you own multiple properties (I own 60 properties). PDF has very little value to someone like me; that at some point will 1) file an income tax return; 2) present past history in s detailed manner to a lender (bank) 3) want to monitor investment performance. Its a classic situation of fluff with little value. I dont even bother downloading my monthly pdfs anymore as I dont want all the clutter. Instead i pester my managers for CSVs. And I can tell that they are not happy they have to do this. If you want to provide the owners with value that makes them appreciate this tool you MUST allow csv downloads. You don't even have to provide many CSV options. Simply downloading all transaction is sufficient as most people know how to automatically extract information from a CSV. Honestly, i would prefer to find Rental Managers that DO NOT use app folio rather than spend 500 man hours manually imputing information from pdfs. I hope you Rental Managers thinking of using app folio read this and DO NOT switch over until basic download is provided.

Good thoughts, thanks for that. I know that Appfolio is dedicating itself to more forward thinking solutions like ACH. Our goal is to have 70% of our tenants paying by ACH by YE 2016. That way we don't have to deal with scanning!!! Hope that helps!