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Mobile Marketing to the Hispanic Community

Mobile Marketing to the Hispanic Community

This past March we posted an article titled ‘Marketing to Hispanics‘ where we briefly mentioned mobile marketing. This month we would like to expand on that topic as we take a look at mobile Web sites, text messaging and mobile applications to reach the Hispanic community.

According to comScore m:metrics, 71% of Hispanics consume content on cell phones compared to the market average of 48%. Nielsen’s recent ‘Mobile Advertising Report’ highlighted that Hispanic data users are more likely to recall seeing ads on mobile phones (41% compared with 30% of non-Hispanics) and more likely to have responded (22% vs. 13%). Therefore, mobile marketing to the Hispanic demographic is an opportunity to experience growth in this slowing economy.

Having mobile capabilities like text messaging is ideal for these consumers to find you.  Especially since many Hispanics will first experience the Internet via their cell phones because of limitations of Internet on a home computer. In addition to having your Web site available on mobile devices is the need to offer a Spanish translated site. Many Hispanic consumers are bilingual, but there is a sizeable market that still communicates primarily in Spanish. To effectively target these consumers, mobile initiatives should include Spanish language media as a key component of the mobile marketing mix.

According to Jose Villa, author of MediaPost’s blog, ‘10 Things You Should Know About U.S. Hispanics‘, “Hispanics are still a part of the honeymoon phase.”  Meaning, they are not burned out and therefore, are more likely to respond to advertisements from companies on their mobile devices.  In addition to mobile Web sites, text messaging and mobile applications are essential.

“Hispanics are connecting twice as fast as the general market (14% growth versus 7%) adding over a Mobile Marketing to Hispanicsmillion users per year. In 2008, 23 million Hispanics are online, about 52% of the Hispanic population.”1 Therefore, adding more technology to your business, i.e., mobile marketing, to attract the Hispanic community is very important to the survival of companies in this economy. This Hispanic market is the ideal renter because they are very brand loyal and they tend to stick with what with what is familiar to them. Just like any other consumer, they are looking for an experience.  Provide that for them and have a loyal, growing force supporting your brand. What more could you want?

1 MediaPosts Engage:Hispanics ‘10 Things You Should Know About U.S. Hispanics’ by Alvaro Cabrera. Thursday, June 25, 2009

 
This comment was minimized by the moderator on the site

I'd like to disclaim this comment by noting that pretty much anything having to do with race is something of a passionate topic for me, so please bear with me if I seem a little intense.

I have to, have to, HAVE to emphasize how important it is to NOT treat racial marketing like a gimmick. Yes, please, by all means, learn how your community and your staff can cater to a different cultural clientele. But it has to go beyond just a Spanish-language site, or having a Cinco de Mayo fiesta once a year. Folks can tell when they're being treated like extras, when diversity is just an empty phrase, and none of us like it very much. What happens when they visit your Spanish site, only to call the leasing office to find that the agents only speak English? They go somewhere else, that's what.

So please, by all means, do what you can to attract those renters - just be sure that you're ready to follow through by actually having something to offer them!

  Sara Morrill
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Sara,
Thank you very much for your comment. I agree 100%. Efforts cannot stop at attracting Hispanics to their apartment community, but also must be in place in their customer service. My reason behind giving more information about any particular race/demographic is in hopes for better understanding; therefore, better assistance/experience for the customer.

  Gillian Luce

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