LOVE your perspective, Perry! You are too funny! And Mindy, you are too smart!
Sorry to jump in late, but wanted to answer your "Maintenance Work Flow" question. As you know (better than I) you can't just complete work orders in the order people called. Someone has to to organize them by priority/urgency (not the resident's urgency, but the actual potential for damage!) If the Maintenance Tech has to stop everytime a service request comes in and shuffle his work load, it's one more drain on his/her time.
As for the importance of logging time, you are so right about different techs needing different time to complete the same task, whether or not they are "dogging it." Even a NOT-dogging-it Tech may not be as skilled as another on a particular kind of problem, or can run into other problems, or see something else that needs to be taken care of in the same apartment, or the resident is home and wants it explained to them, or the tech didn't have a needed part, or blah blah blah. So it's not to rate the tech, or berate the tech either. It's to have a concept of how much we have to do on a property, vs. how much one person CAN do, and plan accordingly. We discovered, for example, that no matter how we try, residents are going to "save" their work order needs for the first of the month when they pay rent. So we purposely don't let any leases expire at the end of the month, hoping the maintenance team isn't saddled with BOTH a ton of work orders AND a ton of turns and renewal work orders. That helps our workflow, and we continually look for other ways to help make life easier and work more efficient for our team!
This is a lot of words to say, but we look at all things with the goal of making the word order process better!