There are many things you can try and see what works for you. Here are my three favorite tricks which on average results in not only more positive reviews, but increasing your rating by 1 star. 1 - sending out scheduled surveys 2 - Asking for reviews 3 - running simple social contests...it's not uncommon to turn a $10 gift card into a great review! If you would like to learn more tips, feel free to message me at art@apartmentseo. Good luck!

Reviews are best asked for when the resident is excited or satisfied with a service like, new move in or a work order well done. Asking is great but asking after you provide them with value is better! If you send seasonal, renewal or birthday gifts make sure to include social media tags. I like the idea of attaching a reminder to a party favor at a resident event

My best success with reputation management has started with an internal contest. Coach your team to listen for a window of opportunity. Example: during a work order follow up and you receive positive feedback, you should say “thank you for your feedback, do you mind sharing your experience on ...”

Just ask nicely, works for me

Be careful, you could get into trouble offering a reward in exchange for a positive review

Do this at rent time. When they come in you run a raffle, while you are getting receipt for rent have them go on line on their phone and they do the review and copy you with email of such, you give them a ticket and raffle is 3rd week of the month. Give away small tv or gift card or 100 off next month . Then do it again the next month but pick a different site, google, Apartment ratings, Facebook etc. we have increased our ratings month over month by doing this